8 th National e-Governance Conference Bhubaneswar, 2005 Capacity Building for e-Governance

1. 8th National e-Governance ConferenceBhubaneswar, 2005Capacity Building for e-Governance Summary of the Conference R.Chandrashekhar, Joint Secretary (E-Governance)Department of IT, Government of India

2. Inaugural Session : 3rd Februrary • Inaugurated by Union Minister C & IT with CM, Orissa as Chief Guest and Secy DIT present. • Minister C&IT reiterated the commitment of GOI to e- governance in the NCMP • Rapid introduction of e-governance through NEGAP • Develop basic e-governance infrastructure through State Wide Area Networks and State Data Centres • Improve availability of services in rural areas thru Common Service Centres. • Build capacity to provide integrated service delivery • Use private. sector resources wherever required

3. Issues Discussed • NEGAP • Milestones Achieved and Milestones Ahead • Capacity Building for e-Governance • Institutional and Organizational Frameworks for enabling e-Governance • Public Expenditure Management • Learnings from Pre-Conference Workshops • Capacity Building at State Level • Capacity Building at Local Government Level • Project Management from Conceptualization to implementation • Technical Issues and Management of Capacity Building Interventions

4. NEGAP Approach • Focus on Public Service Delivery & Outcomes • Process Re-engineering & Change Management are critical • Radically change the way government delivers services • Centralized Initiative, Decentralized Implementation • Standardize, Localize & Replicate • Project Implementation in Mission Mode • Each department to select & empower Mission Implementation Teams • Effective Public Private Partnership is crucial • Think Big, Start Small and Scale Fast

5. NEGAP: Implementation Strategy • All services supported by 3 infrastructure pillars to facilitate web-enabled Anytime, Anywhere access • Connectivity: State Wide Area Networks (SWANs)/NICNET • National Data Bank/ State Data Centres ( SDCs) • Common Service Centres (CSCs) primary mode of delivery • Standardization of core policies & practices to ensure • Integration of services & Interaction between applications

6. Gist of Deliberations … Part (i) • Need for clear service goals and levels & for projectization • Service goals not achievable without substantial process reengineering, change & project management • Political & administrative.buy-in needed at the highest level • Service orientation and integrated service delivery present big increase in aspiration level • Need to use private sector capabilities & PPP models • Huge capacity gaps in government at all levels • Build able e-governance champions, teams, institutions

7. Gist of Deliberations … Part (ii) • Need to replicate successful projects • Need to use off-the-shelf solutions wherever feasible • Need to utilize existing infrastructure and create Government Call centers • Need for e-governance to keep pace with law and law to keep pace with technology • Adopt IT to move towards accrual based accounting • study and adopt such successful Public Exp. Management solutions from other countries • Need for interoperable framework and standards • Leverage mobile governance for accessing services

8. Gist of Deliberations … Part (iii) • Need for systematic assessment and evaluation of projects • Projects need to be citizen centric and not department centric • Need for change management : government functionaries, elected representatives as well as citizens • People pressure will prevent reversion from successful projects • Disaster management systems need to be implemented • Need to address local language issues • Use EG for targeted Government subsidy delivery & minimize leakages

9. Gist of Deliberations … Part (iv) • States to work out specific projects, goals, timelines, capacity gaps • Use ACA of PC (04-05) to build capacities in • Project formulation and appraisal • Change Mgmt. Including Process Reengineering • Project/ Program Management • Financial structuring & Bid process Mgmt. • Technology • Industry offered to set up Task Force to prepare a compendium on Process Reengineering & scalable solution frameworks

10. Gist of Deliberations … Part (v) • Source HR for internal capacities (for policy, strategy, outsourcing projects/ consultancies not for execution) from • Govt. • Private sector on contract where needed • Use existing/ new State level agency as vehicle • Need for training for e-gov champions, CIOs • Create institutional capacities • State level Committee headed by CS to drive program • States to formally designate State CIO, CTO • Dept.CIO,CTO, internal structures as needed to drive project

11. Thank You

12. Networked India • National Data-Bank • Secure, Reliable, Accessible

13. Common Service Centres (CSCs) • Common Service Delivery Centers • Target: To reach 100,000 villages by 2007 • Every village covered directly or thru adjoining village • Honeycomb pattern - 6 adjoining villages can access CSC • Public and Private Services • Including collection of payments for government / utilities • Entrepreneurship model for implementation • Aggregation of services for viability • Guidelines for Government Support by January 2005 • Post Office / Panchayat Infrastructure to be leveraged