Emotional Intelligence & Project Management Leadership

1. Emotional Intelligence & Project Management Leadership By Renee Schulz RN MS Organizational Development

3. Objectives The participants will be able to: • Define Emotional Intelligence • Relate the importance of Emotional Intelligence to Effective Leadership and Management • Apply the concepts of Emotional Intelligence through personal self reflection using the scales and subscales • Differentiate the 5 Scales and 15 subscales within EQi

4. Emotional intelligence is a measure of how successful you are at interacting with others. Including how well you manage your own emotions (especially during times of stress) and how well you are able to help others manage their emotions. What exactly IS Emotional Intelligence?

5. Emotional Intelligence (EQi) Concerned with Understanding oneself and others, Relating to people, and Adapting and coping with the immediate surroundings to be more successful in dealing with environmental demands (Reuven Bar-On)

6. “Being nice” • Letting feelings • hang out” What is Emotional Intelligence (EI)? The capacity for recognizing one’s own feelings and those of others, for motivating oneself, and for managing emotions effectively in ourselves and in all relationships. • a field in infancy • fast-growing • aspects harken to research of the 1940’s

7. Emotion What moves us and motivates us (emotion, move, motivate share the Latin word emovare --to move)

8. ‘The ability to recognise that we have emotions, name them, and control them enough to enable us to choose how to behave’ McBride &Maitland 2002

9. Conventional View No place in business. Confuse. Interfere with good judgment. Distract us. Undermine authority. High Performance Essential in business. Clarify. Essential to good judgment. Motivate us. Generate influence without authority. EMOTIONS

10. Myths about EI • There is no place for emotions in life; facts are more solid • EI involves telling everyone how you feel all of the time • We should only focus on positive emotions, not negative ones • EI is just another soft skills fad with nothing new to offer

11. Why bother to develop your EI?

12. EI Benefits • Improved Relationships • Improved Communication With Others • Better Empathy Skills • Improved Career Prospects • Manage Change More Confidently McBride & Maitland 2002

15. Brain-Heart Relationship • Brain—emotion is a NON-conscious event---it is intuitive • Heart—chemically does produce mood-enhancing hormones and electromagnetic signals

16. Intelligence Quotient (IQ) • Capacity to understand, learn, recall, think rationally, solve problems, and apply what one has learned. (Kaplan & Sadock)

17. Difference Between EQi/IQ Both EQi and IQ use Mean of 100 Mean scores of 100 + or – 15 (one standard deviation)

18. EQi and IQ in the Workplace • IQ predicts between 1 and 20 % of success within a job (average 6%) • EQ is directly responsible for 27-45% of job success

19. Emotional Intelligence and Job Title • Middle Managers have the highest emotional intelligence scores in the workforce’ • For the titles of director or above, scores descend fast than a skier on a black diamond. • CEOs, on the average, have the lowest scores The Emotional Intelligence Quick Book—Bradberry/Greaves

20. Daniel Goleman’s first EI study • EI predicts 90% of success • 181 positions in 121 companies worldwide • Only one non-EI trait predicted success • Pattern recognition • No other technical or analytical trait was predictive • For scientists and engineers, analytical thinking ranks third in importance

21. A sampling of other EI studies • Center for Creative Leadership • “Deficits in emotional competence are the primary cause for executive “derailments” • Egon Zehnder (515 executives) • EI predicts success far more than IQ or relevant experience • Hay/McBer study of IBM hires • Computer sales reps hired on EI basis 90% more likely to successfully complete their training than those hired on IQ or experience • Multi-national consulting firm • High EI consultants delivered $1.2 million more profit per account

22. Value of Emotional Intelligence Job Complexity Impact of EI Low (Clerks, machine operators) High EI 3x more productive than low EI High EI 12xs more productive than low EI Medium (Sales clerks, mechanics) High EI 127xs more productive than low EI High (Doctors, consultants) Source: Hay/McBer Study

23. “The Millionaire Mind” Thomas Stanley • 733 multi millionaires asked to rate 30 factors for success Top 5 • Being Honest With All People • Being Well Disciplined • Getting Along with People • Having a Supportive Spouse • Working Harder Than Most People

24. EQi and Leadership • May account for as high as 80% of what it takes to be a good leader. • Higher EQ also equates to higher Productivity • Higher EQ also correlates to higher incomes

25. Gender and EQI • Women score 4 points higher overall then men but is not considered significant. • Women outscore men in empathy, self awareness, social responsibility, and interpersonal relationship. • Men score better in stress tolerance, self regard, independence, problem solving, flexibility, and are more optimistic.

26. More willing to compromise social connectedness for independence Not as good as women at this Less adept than women overall More physiologically overwhelmed by marital conflict Greater need for connectedness Have a wider range of emotions Better at reading emotions Better at developing social strategies overall Perhaps more engaged in marital conflict Some Gender Differences

27. Age and EQi

28. 5 Composite Scales • Self-Perception • Self- Expresssion • Interpersonal • Decision Making • Stress Management

29. 5 Scales to 15 Subscales

30. Self-Perception • Self-Regard • Emotional Self-Awareness • Self-Actualization

31. Self-Regard • Do You Like Yourself????? • What do you see when you look in a mirror?

32. Self-Regard • Ability to respect oneself as basically good (liking yourself just the way you are) • Includes the strength of self-confidence, self respect • Is directly related to self-actualization, optimism and happiness • Is one of the most powerful predictors of competent behavior

33. Emotional Self-Awareness Do You Really Know Who You Are NOW? How you feel? How you react and interact?

34. Emotional Self-Awareness “Seeing yourself as others see you, and have good sense of our own abilities and current limitations”

35. Alexithymia; • when self awareness • is impoverished. • No words for • emotion • Difficulty in • distinguishing • between emotions • Impoverished capacity • for fantasy • Over-concern with • physical symptoms

36. Emotional Self-Awareness • The ability to recognize one’s own feelings and thoseresponses to those feelings • I feel_______because__________ and as a result I_______________ • Is the foundational element of emotional intelligence • Is the key to our ability to communicate our feelings to others • Is the Centerpiece of EI and must be present to understand EMPATHY

37. Emotional Self-Awareness • The inability to notice our true feelings leaves us at their mercy. • People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions. Stay open to our emotional experience-- can we tolerate the entire bouquet? Self-awareness

38. Value of taking time for Self- Awareness requires abilities • to recognize appropriate body cues and emotions • to label cues and emotions accurately • to stay open to unpleasant as well as pleasant emotions • Includes the capacity for experiencing and recognizing multiple and conflicting emotions Emotional Self Awareness

39. Self-Actualization • How satisfied are you with the person you have become? • Have you been living your dream ---personally and/or professionally? • Is this what you have wanted to do/become?

40. Self-Actualization • The ability to set goals and feel you have or are meeting them • It is the measure of personal success • Is most likely the ultimate step after EI in the complex process of personal development

41. Best Predictors of Self-Actualization • Happiness (Well-Being) • Optimism • Self-Regard • Independence • Problem Solving • Social Responsibility • Assertiveness • Emotional Self-Awareness

42. Self-Expression • Emotional Expression • Assertiveness • Independence

43. Emotional Expression

44. Assertiveness • How difficult is it to voice your needs? To say what is really on your mind and in your heart? • How courageous are you to tell it like you really want to? (Being able to say what you like, want, dislike, and will not accept)

45. Assertiveness • The emotional strength that allows us to express feelings, beliefs, and thoughts and defend one’s right in a nondestructive manner • Must be a blend---Building up from Reticence to Dialing it Back from Aggressiveness • Empathy and Courage are Requisites of Assertiveness (Being able to say what you like, want, dislike, and will not accept)

46. Independence • How capable do you feel in making decisions? Decisions that impact you directly whether it be about your life or your work? • Why don’t you make them?

47. Independence • The ability to be to make and act on decisions based on your own best-informed assessment and understanding of a situation • Can be based on perceived knowledge/skill or lack of • Is dependent on one’s degree of self confidence, inner strength • Perceived sense of control or lack of • Independent people can and do seek advice/ opinions before making decisions • (Being able to DO on your own even in a team)

48. How to Build Independence • Is it all circumstances you aren’t courageous or with specific people or groups? • Ask yourself WHY am I uncomfortable? • Are you concerned with people not believing you are nice? • Are you fearful of being challenged or of others being angry?

49. Interpersonal • Interpersonal Relationships • Empathy • Social Responsibility

50. Interpersonal Relationship • How satisfied are you with your present relationships? • What do you want from a relationship (with others at work/home)?