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Kim McCullough Corporate Manager, Marketing Communications

Engaging Consumers in a New Media World. Kim McCullough Corporate Manager, Marketing Communications. Know the Customer …Personally. Actionable insights Brand Relevance Engagement 17 models = 17 different answers. The reality of media today….

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Kim McCullough Corporate Manager, Marketing Communications

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  1. Engaging Consumers in a New Media World Kim McCullough Corporate Manager, Marketing Communications

  2. Know the Customer…Personally • Actionable insights • Brand Relevance • Engagement 17 models = 17 different answers

  3. The reality of media today… The expanding definition of “media” is creating more content choices… The ability to create your own content… eBlogger Create a blog or a website And block unwanted content… *not tech only

  4. Personalization; Not Generalization MEDIA CREATIVE CONTEXT CONTENT

  5. The Result = NO TWO PLANS ARE ALIKE

  6. Unexpected Traditional Tundra’s At The Line of Scrimmage Show VIRAL / COMMUNAL on Our Own Video Game Unexpected Two Roads to Baja The Hybrid Synergy Drive message on gas pumps :30 TV / Print Traditional “The first car with an immune system” Camry floor decal CVS

  7. Use the Right Tools • Do your own research • Guarantee engagement • Take Risks Don’t be first – be the first to do it right

  8. Not Just When and Where WHEN WHERE HOW WHY

  9. Tundra

  10. All-new TUNDRA Keep it real!

  11. Tundra Prove it Tour

  12. GIANT GRILL

  13. Significant Increases in Key Attributes

  14. Tacoma

  15. TACOMA Thrill Them

  16. World of Warcraft Rocks! • Over 4 million views on YouTube • All time favorite • Over $3 million in free media value

  17. Yaris

  18. YARIS Dive deep

  19. Toyota-Smallville, Contentwrap #2

  20. Results….Relevant content engages viewers! +28%

  21. ADVERTISING Toyota’s Latest Commercial Is Not on TV. Try the Xbox Console.

  22. Yaris Got Game • Over 500K downloads • Over 700K play sessions • Over 30 years of play time and counting….

  23. Matrix

  24. MATRIX Give them control

  25. Matrix Launch Experience

  26. CONCLUSIONS • Know the customer intimately • Embrace change • Take Risks • Kaizen!

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