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Air Education and Training Command

Master the art of electronic communication with this comprehensive guide covering protocols, formal policies, and tips for effective email use. Learn how to transmit official taskings, maintain security, and follow organizational procedures. Enhance your skills with insights on email management as per AFI regulations.

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Air Education and Training Command

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  1. Air Education and Training Command Customer ServiceandCommunication MSgt Armando Trevino HQ AETC/CCP 4 September 2002 I n t e g r i t y - S e r v i c e - E x c e l l e n c e

  2. Customer Service SERVICE WITH A SMILE • Basic Training • NCOs are Professionals • RHIP • Lead by Example

  3. Feedback • Formal • Chain of Command • Unit Advisory Council • Private Organizations (Military and Local) • Informal • Web Page • Always Listen and Ask Questions • Share Information with others • Seek Information from others • Read, Read, Read

  4. Electronic Communication • Electronic Mail Management and Use, AFI33-119 • E-Mail is Official Communication, AFI33-129 • Two Types: Organizational and Individual

  5. Electronic Communication • Protocol • If it is urgent, follow up with a phone call • Don’t Go Direct • Transmitting Official Taskings • Use Organizational Accounts • Send Courtesy Copy to Your Supervisor

  6. Electronic Communication • Organizational E-mail • E-mail is considered authoritative when a signature is indicated and the term “SIGNED” is used, AFMAN 33-326 and AFH33-337 • Correct //SIGNED// ARMANDO TREVINO, MSgt, USAF Superintendent, AETC Protocol • In Correct //Signed// MSgt Trevino “One Team One Fight One Air Force”

  7. Electronic Communication • Formal policies exist in each organization • Individual E-Mail • Security Issues (No classified)

  8. References DOD5400.7/R/AF Sup 1, DoD Freedom of Information Act Program • AFI 33-114, Software Management • AFI 33-119, E-Mail Management and Use • AFI 33-129, Transmission of Information Via the Internet • AFMAN 33-126, Preparing Official Communication • AFI 33-332, Air Force Privacy Act Program • AFH 33-337, The Tongue and Quill • AFMAN 33-123, Management of Records • AFMAN 37-139, Records of Disposition Schedule • AFPAM 36-2241, PFE

  9. Questions?

  10. Air Education and Training Command Congratulations and Good Luck MSgt Armando Trevino HQ AETC/CCP (652-4126) E-mail: armando.trevino@randolph.af.mil I n t e g r i t y - S e r v i c e - E x c e l l e n c e

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