Influencing Stakeholders in Eastern Iowa: Strategies for Organizational Change

1. Influencing Stakeholders Eastern Iowa IIBA Chapter meeting 2017 February 15 Presented by: Kathy Johnson

2. Baseline • Problem Solving • Examples • Stakeholder analysis • Examples • Change Management • Examples • Influencing • Motivation for Change

3. Problem Solving Step 1: Potential Step 2: Obstacles Step 3: SMART Goal Step 4: ID systemic root cause Step 5: Task plan Step 6: Implement Step 7: Verify Step 8: Enjoy!

4. Stakeholder Analysis Examples

5. Change Management • Awareness of the need for change • Desire to support the change • Knowledge of how to change • Ability to demonstrate new skills and behaviors • Reinforcement to make the change stick

6. Think Like an Influencer • PERSUADE: First used in 1505-1515 • Based on Latin words meaning Advise through to Completion • Verb: cause (someone) to do something through reasoning or argument • Synonyms: coax · convince · get · induce · win over · bring around ·coerce · influence · sway · inveigle · entice · tempt · lure · cajole · wheedle · procure · sweet-talk · twist someone's arm · make • MOTIVATE: First used in 1836, French or German • Verb: stimulate (someone's) interest in or enthusiasm for doing something • Synonyms: prompt · drive · move · inspire · stimulate · influence · activate · impel ·push · propel · spur (on)

7. Influence: The ability to change behavior. It’s one of the most important capacities we possess.

8. Clarify Measurable Results • The measure of a measure is how it influences behavior. – Joseph Grenny, Influencer, Vital Smarts

9. Influence Challenge • Are there results you’d like to achieve? • Does your challenge require someone to change behavior? • Is that someone you? • Is the problem that your behavior is affecting the behavior of others? • IF NOT, TRY AGAIN. WE ARE TALKING ABOUT IMPACTING BEHAVIOR OF OTHERS. • Will having a conversation solve the problem? • AWESOME. DISCUSS. • Would resolving the challenge improve results? • Do you care about those results? • Is the challenge persistent or ongoing? • INFLUENCE CHALLENGE! Challenge others for the right reasons. - Bob the BA, Bob Prentiss

10. Strategies • Crucial Moments: • The point in time where the right behavior, if enacted, leads to the results you want. The “When” • Vital Behaviors: • High-leverage actions that, if routinely enacted, will lead to the results you want. The “What” • Commitment: • Buy in vs compliance • Explore motivations that already exist vs providing information. • Ask influential questions about values they already have. Your project will live or die depending on your ability to persuade important contacts. – Chris Gaborit, August 29 2014, The Sydney Morning Herald

11. Influence Sources

12. Review • Multiple methods to understand and implement change. • Problem Solving, Stakeholder Analysis, Change Management, Influencing • Think like an influencer • Changing someone’s behavior. • Persuade vs Motivate • Influencer Model • Clarify Measurable Results • Identify Vital Behaviors • Diagnose Influence Source • Commitment: • Buy in vs compliance • Explore motivations that already exist vs providing information. • Ask influential questions about values they already have.

13. Questions and References • Problem Solving • https://www.sps-cl.com/ • Stakeholder analysis graphic • http://www.sketchbubble.com/ • http://www.sketchbubble.com/ • Change Management • https://www.prosci.com • Influencer Model • https://www.vitalsmarts.com/influencer/ • http://www.dictionary.com • Little Slices of BIG Truths • https://www.bobtheba.com/