Aviation Security Training

1. Aviation Security Training Incident Management Module 1 Incident Planning

2. Background ICAO Security Manual • National Organization • Recruitment, Selection, Training • Airport Design • Preventive Security Measures • Crisis Management

3. Background ICAO Security Manual • National Organization • Recruitment, Selection, Training • Airport Design • Preventive Security Measures • Crisis Management

4. ICAO Documents Annex 14 – Emergency Plans Annex 17 -- Contingency Plans Security Manual Volume V - Crisis Management Airport Services Manual Part 7 - Airport Emergency Planning

5. Volume V “Incident” 2.1.1: Contingency,Emergency, Occurrence and Crisis Management plans in accordance with the National Civil Aviation Security program

6. Levels of Planning Emergency Plan for incidents occurring at or around the Airport Contingency Plan Contingency Plan Contingency Plans

7. Objectives • Summarize the General Principles of Incident Management • Review the Components of an Incident Management Plan • Design an Incident Management Exercise • Participate in an Incident Management Exercise • Evaluate the Results of the Exercise

8. Agenda • Introductions & Overview • General Principles • Incident Response Planning • Design a Tabletop Exercise • Participate in a Tabletop Exercise • Evaluate the Exercise • Design and Evaluate Exercise II

9. Ground Rules • Hours • Cell Phones • Others?

10. Workbook Reference Tools Samples Templates

11. Assessment

12. Assessment 10Minutes 0 5 10

13. Introductions • Name • Position and Role in Incident Management • Years of Experience in the Role • Expectations for this course

14. Introductions • Name • Position and Role in Incident Management • Years of Experience in the Role • Expectations for this course 15Minutes 0 7.5 15

15. Incident Management Planning

16. Incident Management Plan: Purpose? Transfer of operations Delegation authority Assignment of responsibilities Authorization for actions Co-ordination of efforts Safe continuation or return to normal operations as soon as possible

17. Incident Management Plan:Mutual Aid Agreements Clarification of responsibilities Establishment of a single on-scene Commander Designation of communication priorities at the accident site Organization of emergency transportation facilities Legal authorities Heavy equipment

18. Part 7 Activity Team 1: 1.1.1 – 1.1.4 Team 2: 1.1.5 – 1.1.8 Team 3: 1.1.9 – 1.1.12 Team 4: 1.2.1 – 1.2.3 Key Points

19. Part 7 Activity 15Minutes 0 7.5 15 Team 1: 1.1.1 – 1.1.4 Team 2: 1.1.5 – 1.1.8 Team 3: 1.1.9 – 1.1.12 Team 4: 1.2.1 – 1.2.3 Key Points

20. Break 15Minutes 0 7.5 15

21. Attack on Glasgow Airport

22. Glasgow Airport Located 7 miles west of Glasgow, Scotland near the town of Paisley Handles approximately 9 million passengers/year

23. The Incident • The driver and a passenger escape the vehicle and are arrested at the scene. On Saturday, June 30, 2007 at 15:11 a burning Jeep Cherokee rams directly into a door of the main terminal check in area

24. The Situation Approximately 1,100 departing and arriving passengers 3,000 passengers in the terminal About 700 staff

25. The Situation Witnesses send images worldwide on the internet

26. The Situation Fire alarms sound and Terminal is evacuated Sprinkler heads activate and several thousand liters of water pour into the building The sprinklers cannot be shut off The fire spreads from the Jeep to the front of the terminal structure and to the canopy above the doors Propane canisters are observed in the burning Jeep

27. The Response - Fire Initial response from local Rescue & Fire Fighting using water Airport Fire unit arrived with a foam truck A total of 30 fire vehicles involved Fires under control in 15 minutes Extinguished within 30 minutes

28. The Response - Police Suspects taken into custody Inner courtyard sealed off for evidence collection Traffic re-routed Evacuation and interviewing of 4,500 passengers and staff

29. The Response – Local Government Evacuated travelers, including some who were left in aircraft for up to ten hours after the event, were accommodated overnight in the Scottish Exhibition and Conference Centre.

30. The Response – Media Media Relations Team handled over 800 calls in the first 24 hours Constant live TV coverage broadcasting from Glasgow Airport through July 3, 2007

31. The Response – Media Glasgow Airport website received 130,000 visits the week after the incident, compared to 6,000 the week before Airport Leadership adapted a “Business as Usual” message for the public

32. The Timeline Initial Attack – Saturday, June 30 The first post-attack flight arrived Sunday, July 1 Main terminal reopened Sunday, July 1 Half of main terminal front door repaired by July 6 All of main terminal front door repaired by July 27

33. Lessons Learned Develop strong working relationships with local police, fire, medical Identify several people for staff positions in the response/recovery effort in order to rotate people on regular shifts Include a method for reaching out to all stakeholders in the Communications plan (airlines, vendors, contractors, etc.) simultaneously Plan Ahead!

34. Quote Our airport suffered what could have been a catastrophic event, was is just good luck? I think not. From identification of our risks, through to the mitigation of the risks, the plans in place and, most importantly, well trained and competent staff, we were able to demonstrate that incident management is an essential part of our ongoing lives. Glasgow Airport Head of Compliance

35. Incident Management

36. Part 7: The Plan Types of Incidents Agencies Involved Responsibilities of each Agency in each Type Emergency Operations Centers Command and Coordination Grid map Information on Offices Triage and Medical Care Communications Exercises

37. Types of Incidents • Involving Aircraft On/Off Airport • Aircraft Accident • Full Emergency • Local Standby • Not Involving Aircraft • Compound

38. Incidents Activity • 3 Types of Local Incidents • Varying in Severity • A. High • B. Medium • C. Low

39. Incidents Activity 10Minutes 0 5 10 • 3 Types of Local Incidents • Varying in Severity • A. High • B. Medium • C. Low

40. Incident Risk Assessment Probability Impact

41. Risk Impact Scale 10 0 Impact • Intensity • Scrutiny • Business Operations • Image • Bottom Line

42. 0% 100% Probability

43. Impact/Probability Matrix 10 0% 100% 0

44. The Plan Agencies Involved Responsibilities of each agency in each emergency incident

45. Agency Responsibilities Activity 3 Types of Local Incidents List Agencies and Responsibilities

46. Agency Responsibilities Activity 10Minutes 0 5 10 3 Types of Local Incidents List Agencies and Responsibilities

47. Operations Center Emergency Operations Center Mobile Command Post

48. Command and Coordination Commander • Rescue and Fire Fighting Officer in charge • Incident Commander (IC) Coordinators • Police, Fire, Medical, Airport Operations, Media, etc

49. Grid Map Airport Airport and Surrounding Community

50. Information on Offices Office Telephone Numbers