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2-1-1 US Online Collaboration and Communication

This presentation explores the use of online tools for collaboration and communication within the 2-1-1 community, highlighting the existing platforms, new workspaces, and available resources. It also discusses the opportunities and challenges in increasing participation and fostering effective collaboration.

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2-1-1 US Online Collaboration and Communication

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  1. 2-1-1 US Online Collaboration and Communication Augustine “Tino” Paz

  2. Objectives • Increasing the familiarity and comfort level of 2-1-1/I&R staff and volunteers in using online tools for distributing information about their services and initiating collaborative problem-solving • Increasing the knowledge of 2-1-1/I&R staff and volunteers about the work of their colleagues, especially as it relates to 2-1-1 development from a national level • Increasing the consistency and quality of information about 2-1-1/I&R services for benchmarking and effective messaging regarding 2-1-1 development AIRS Conference 2010

  3. Overview • What is 2-1-1 US? • Online Collaboration & Communication • Tools & Resources • Opportunities & Challenges AIRS Conference 2010

  4. What is 2-1-1 US? • The two national organizational leaders, Alliance of Information and Referral Services (AIRS) and United Way Worldwide (UWW) • The 2-1-1 US Steering Committee, inclusive of AIRS, UWW, 2-1-1 state directors & representatives, as well as 2-1-1 service providers • 2-1-1 state systems that have signed a Memorandum of Understanding with the 2-1-1 US Steering Committee. • All 2-1-1 service providers and other 2-1-1 state systems that are interested in supporting the evolution of: 2-1-1 as an essential community asset in building an effective and efficient Community Response System to improve access to reliable, quality, integrated and comprehensive information & referral services regarding the health & human services resources available in communities to advance the common good. AIRS Conference 2010

  5. Online Collaboration & Communication • What currently exists? • 2-1-1 Search Engine – www.211.org • 2-1-1 US Informational Site – www.211us.org • 2-1-1 Discussion-L & AIRSNETWOKER • What is being developed? • Collaborative online workspaces • 2-1-1 US Registry AIRS Conference 2010

  6. Collaborative Online Workspaces • Early efforts: • Pass 2-1-1 Campaign: http://pass211.211us.org • 2-1-1 Statewide Database Learning Group: http://databases.211us.org • 2-1-1 Webinars: http://webinars.211us.org • New workspaces (in development): • 2-1-1 US Steering Committee: http://steering.211us.org • 2-1-1 State Directors & Representatives: http://states.211us.org AIRS Conference 2010

  7. Newest Workspaces (experimental): 2-1-1 US Surveys: http://surveys.211us.org Disaster Response Team: http://drt.211us.org 2-1-1 US Members: http://members.211us.org 2-1-1 US Public: http://public.211us.org 2-1-1 US Community: http://community.211us.org More Workspaces AIRS Conference 2010

  8. Tools & Resources Google Sites: Google’s version of wikis Pros: • Free • Flexible formats • Manage user access rights • Integrates with other tools • No software install to manage • Cons: • Some training required • Too flexible, style guide needed for consistency • Log-in challenges • Internet access required AIRS Conference 2010

  9. Tools & Resources DabbleDB: Shareable online custom database Pros: • Low cost • Multiple data types supported • Selective view of data • Integrates with other tools • No software install to manage • Cons: • Some training required • Occasional slow web page refresh rates • Unfamiliar interface • Internet access required AIRS Conference 2010

  10. Opportunities & Challenges Opportunities: • Build community • Share knowledge & experiences • Improve services • Creative experimentation • Transferrable skills • Challenges: • Heavy workloads • Technology fatigue • Minimal support • Fear of failure • Resistance to change • Information overload AIRS Conference 2010

  11. Increasing Participation Topics for discussion: • Public vs. private access • Competition vs. collaboration • Training and support • Focus of content • Others issues? AIRS Conference 2010

  12. Sign me up! Topics for discussion: • Public vs. private access • Competition vs. collaboration • Training and support • Focus of content • Others issues? AIRS Conference 2010

  13. Thank you

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