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e-Government Transformation

e-Government Transformation. The City of Roanoke Story. City of Roanoke: Who are we?. Independent city: population 94,911 Metropolitan Area population: 235,932 Family Median Income: $26,948 Cost of Living Index: 89.5 5-time All-American City Top Digital City Award in 2001 & 2002.

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e-Government Transformation

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  1. e-Government Transformation The City of Roanoke Story

  2. City of Roanoke: Who are we? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Independent city: population 94,911 • Metropolitan Area population: 235,932 • Family Median Income:$26,948 • Cost of Living Index: 89.5 • 5-time All-American City • Top Digital City Award in 2001 & 2002

  3. Goals of e-Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Provide better service to citizens & employees • Lower cost of service by becoming a more efficient and flexible government • Improve constituent participation • Promote a digital society, economic development & the Roanoke region “City Hall Without the Walls”

  4. Our Journey… 1997 - 2000 2004… 2001 - 2003 • College Intern – WebMaster • $25/month lease space on server • Information pages (HTML) • E-Mail, basic forms • ci.roanoke.va.us • Guest Book • Strategic Planning for e-Gov • E-Architecture established • New design & name: Roanokegov.com • Intranet: Phone directory, Policies,Team rooms, calendars, Workflow, etc., • Internet: Jobs, Calendars, News, • Geographical Information System (GIS), • Requests for services… • 1st Web Developer hired • Content Management System • Imaging on Web • Employee Self-service Portal • Web integration w/ internal business systems • Wireless/Mobile computing (PDA/cellphone) • 2nd Web Developer hired

  5. Untangling e-government Develop a Vision Gain Organizational Support Conduct Organizational Strategic Planning Build e-Architecture Market Services: (internal & external) Solicit Feedback

  6. Roanokegov.com

  7. Job Application System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Real-time job list • Online application • Save, modify, submit • Check status • Internal workflow • Online Ranking, referrals & hiring!

  8. Pay almost any city bill with a major credit card Some database lookups in place E-checks coming soon Online Payment Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  9. MyRoanoke – constituent notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Free • E-mail or text pager/phone • Get only whatyou want

  10. Geographical Information System (GIS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  11. Permit & Inspection Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Search permits • View Inspection results • Links directly to GIS • Request Inspections • Forms

  12. Athletics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Sports • Teams • Schedules • Standings • Facilities • Sign-up Info • Bylaws • News

  13. Police Accident Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Sign up for account & PIN • $10/report • View billing details on-line • Imaging • PDF format • No more copying!

  14. City Clerk On-line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Agendassince 1988 • City Code • Measuressince 1955 • Minutessince 1874

  15. eCouncil…”Best of Breed Award 2003” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Paperless • MS Word documents • Review, edit & approve • Workflow

  16. eCouncil cont., . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • History & audit trail • Document Imaging – available on web • Agendas distributed on CD • Council laptops

  17. Employee Self Service Intranet Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  18. City Council WebCasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Live and archived meetings • Free hosting by local ISP • Equipment: Video capture card and modest PC

  19. Content Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • One License • PageMasters • Easy to re-design! • Workflow • Multiple Web Sites • RoanokeGov.com • Intranet Site • Kiosk

  20. Content Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Input Form Output Form

  21. Lessons Learned… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Charging convenience fees gets in the way – minimize if you can. • Content Management - tremendous success • PageMasters, Content Manager, Web Team • Don’t just “webify” a service… take advantage & make it better!! • Help internal staff be productive: • Imaging, Workflow, employee self-service portal • Integrate “related” systems together using a web browser • Self-service functionality takes careful planning – use TEAMS and contact citizens who will be using the service • Marketing is often forgotten… use the media, PIO • Mobile technology is changing the workplace…

  22. Thanks!! Visit the City of Roanoke at www.roanokegov.com

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