Bibliographic Services

1. Bibliographic Services Users Council, April 10, 2009 Leslie Wolf & Lena Zentall, Project Managers, Bibliographic Services

2. Bibliographic Services What does Bibliographic Services do? • Discovery and delivery • Provide instant access to content in the libraries of 10 UC campuses • Key services: • Melvyl: Union catalog • Request: Interlibrary loan and document delivery service • UC e-links: Access to electronic content • Pilot projects and next gen tools

3. Next Gen Melvyl: WorldCat Local

4. Next Gen Melvyl: WorldCat Local • Major project to replace current union catalog – Melvyl - with a UC version of WorldCat Local • Partnering with OCLC to develop academic version that meets needs of our user • OCLC’s extensive database provides services and content beyond that of a standard catalog • Shared user base with libraries outside of UC • WorldCat Local brings us “the world”

5. Next Gen Melvyl: WorldCat Local • Continuous improvement • 50+ significant enhancements so far – OCLC is listening! • Search for articles within journals • “Return to Search Results” link from the detailed record – easier navigation • WorldCat Local tutorials • New sorting option: “Relevance only” • Tools for series and editions

6. Next Gen Melvyl: WorldCat Local Upcoming Enhancements in April • Completely redesigned detailed record will give us • Better electronic access to materials • Improved print and email capability • Easier copy and paste for citations or lists • Logical groupings of similar services

7. Next Gen Melvyl: WorldCat Local When will we launch? • The latest information from OCLC says we will not be releasing WorldCat Local before Fall 2009 • We are closely monitoring progress • We’ll share information as we receive it

8. Next Gen Melvyl: WorldCat Local • What is UC doing to ensure success? • Detailed project plans by the Implementation Team to ensure UC is ready • Communication planning • Campus preparation for reclamations, training, etc. • Continuous testing and monitoring • Strong partnership with OCLC: UC is “at the table” and helping to shape future developments

9. Next Gen Melvyl: WorldCat Local What will happen to current Melvyl? • “Belts and suspenders” – we’ll keep Melvyl running until WorldCat Local has passed agreed-upon criteria. • Only then would we decommission it • We will communicate our timeline clearly, with plenty of advanced notice

10. Melvyl: Current Version • Status quo – maintenance but no new development • Team is currently working to integrate UC Berkeley’s new OPAC

11. Request

12. Request: ILL and document delivery • Request has two pieces • UC proprietary product – “Request” • OCLC’s VDX software hosted at CDL • UC Request • Interactive interface gives user immediate feedback • Leverages our investment in UC-eLinks - users can get electronic content in the same session • Worked hard to remove roadblocks for a seamless user experience

13. Request • What’s new for Request? • Working hard behind the scenes towards a seamless transition from Melvyl to WCL • Request button will work the same way - it just gets holdings and availability from WCL instead of Melvyl

14. Request/VDX • Software product for Interlibrary loan and digital document delivery • We are actively working on enhancing our reporting capability so campuses can run their own reports on demand and export the data • One of our highest priority development items for 2009 • Upcoming enhancements • Secure electronic document delivery - waiting for vendor release

15. UC-eLinks A year in the life of a button

16. UC-eLinks: Behind the Button http://ucelinks.cdlib.org:8888/sfx_local?sid=FirstSearch%3AWorldCat&genr e=book&isbn=9781575666518&title=The+after+house&date=2001&aulast=Rinehar t&aufirst=Mary&auinitm=Roberts&id=doi%3A&pid=%3Caccession+number%3E45900 204%3C%2Faccession+number%3E%3Cfssessid%3Efsapp8-38245-fss17fsb-buuc63%3 C%2Ffssessid%3E&url_ver=Z39.88-2004&rfr_id=info%3Asid%2Ffirstsearch.oclc .org%3AWorldCat&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&req_dat= %3Csessionid%3Efsapp8-38245-fss17fsb-buuc63%3C%2Fsessionid%3E&rfe_dat=%3 Caccessionnumber%3E45900204%3C%2Faccessionnumber%3E&rft_id=info%3Aoclcnu m%2F45900204&rft_id=urn%3AISBN%3A9781575666518&rft.aulast=Rinehart&rft.a ufirst=Mary&rft.auinitm=Roberts&rft.btitle=The+after+house&rft.date=2001 &rft.isbn=9781575666518&rft.place=New+York++%3BMaidstone&rft.pub=Kensing ton+%3B%3BAmalgamated+Book+Services&rft.genre=book

17. UC-eLinks: working hard • Most heavily used service…and GROWING • 2 million (2,032,295) uses during the first 10 weeks of 2009 (Jan 4 - Mar 14, 2009) • High use day: 45,731 uses in a single day on March 9, 2009 up from 35,623 on Feb. 25, 2008

18. What’s working against us?

19. UC-eLinks: Changing Landscape • Trends & Issues: Technical • Web products change rapidly • Access problems on the rise • Publishing industry in flux

20. UC-eLinks: Changing Landscape • Trends & Issues: Perceptions/Behavior • Shifts in scholarly research workflow • Anything “good” will be online • Preference for PDFs • Trust • Interaction flow/too many options • Language • Spawning new windows continues to annoy users

21. What’s working for us?

22. UC-eLinks: Changing Landscape • Continual improvement strategies • Assessment • Feedback • Testing

23. UC-eLinks: Poised to innovate • Complementary perspectives on the team • Experienced librarians and • Next generation librarians

24. UC-eLinks: Brand recognition

25. UC-eLinks: in the user’s flow • Google Scholar, a source since 2005 • Increasing usage over time • Distributed model • In the Top 10 sources • licensed resources still most popular: PubMed, Web of Science, PsycInfo

26. UC-eLinks: New “targets” Google Books

27. UC-eLinks: New “targets” Springer Link Books

28. UC-eLinks: New “targets” eScholarship Journals

29. UC-eLinks: UI Improvements

30. UC-eLinks: Upcoming • Integration with Serials Solutions ERMS • Integration with WCL • Strategic planning for future UI enhancements

31. Questions? Contact us • Lena.Zentall@ucop.edu • Leslie.Wolf@ucop.edu