Training Agenda

1. Welcome to the 2014 Tour de Cure Colorado Volunteer Training[do not begin audio until second section]

2. Training Agenda • Welcome from ADA and Committee Chairs • Training Information • Greeters & Ambassadors • Registration • Route Marshals • Rest Stops • Closing Questions are always welcome!

3. GREETERS AND AMBASSADORS!

4. Greeters • Stationed in parking lot and near park entrance • Equipped with maps and FAQ cheat sheets • Welcome riders and thank them for being there, greet as many of them as possible • Ask if they are a registered rider • Direct to the registration table –or- • If they already have checked in, ask if they need assistance. They will likely be interested in breakfast! • Ask if they are a Red Rider, direct to RR table

5. Ambassadors • Information table near park entrance throughout the morning • Roving Ambassadors moving throughout the park assisting riders and guests as needed. Watch for people who appear to be looking for some thing • Will have maps and FAQ cheat sheets

6. Questions? Comments? Concerns? [ begin audio now ]

7. REGISTRATION

8. Registration Check-in Tables • Greet the registrant • Ask if they are a Red Rider, if so direct to Red Rider tables • If they ask “What is a Red Rider?" tell them "A Red Rider is a person with diabetes who wants to recognized"  Do not ask if they are a diabetic. • Red Rider registration is separate from general registration. • Look for their name on the spread sheet, check them off the list

9. Registration, continued… • Make sure they sign waiver • Find their bib number from the box • IMPORTANT: Make sure bib number is written on the left side margin. • Collect their envelope if they are turning in $$ (need not to count, make sure envelope is sealed & name is on the front) • Give them the wrist band that corresponds to their route, explain they should wear it during the ride • Direct them to t-shirt & goodie bag area

10. Registration, continued… • If questions you can't answer or if they haven't raised the $200 minimum, call for ADA staff to assist. Kathryn Holabird is ADA lead. • The registration spreadsheet will indicate appx funds raised, congratulate them on their efforts—especially the Champions For Diabetes —those who have raised at least $1000 • Remember to SMILE • Thank them for riding!

11. Questions? Comments? Concerns?

12. ROUTE MARSHALS

13. How to be a GREAT Route Marshal! • Motion with your hand to help the cyclists in the correct direction. • If you have an arrow sign make sure it points the correct direction.  • Know the distance to the next rest stop. This will be on your location map. Riders may ask you this. • Keep the HQ number handy - 720-467-7980 • If there is a life-threatening emergency, CALL 911! • …then call HQ

14. Route Marshals continued… • Wave, clap & cheer for the riders! • Watch for Red Rider jerseys and call out“GO RED RIDER!”

15. Route Marshals continued… • Please bring with you… • Water bottle • Snacks • Comfortable shoes • Hat/sunglasses • Sunscreen • Dress for the Colorado weather • We ride rain or shine! • Lawn chair to sit between waves of riders

16. Questions? Comments? Concerns?

17. REST STOPS

18. Rest Stop Crew • General Guidelines: • Ask your volunteers to carpool to minimize the number of vehicles at the Rest Stop. • Remind the volunteers to dress for Colorado weather including rain gear, hats, sunscreen, work gloves, etc. • We ride rain or shine! • Some chairs will be provided to your rest stop. • We recommend you bring your own favorite lawn chair. 

19. Rest Stop Crew • General Guidelines continued… • Make sure your staff drinks plenty of water during the day. Feel free to bring extra volunteer refreshments • No alcohol is permitted at rest stops for volunteers or riders • Please leave your pets at home  • All volunteers must sign an event waiver when they arrive, these will be emailed as well as included in your rest stop supplies. • There will be a HAM Radio Operator and many Rest Stops will have a Medical Volunteer and some a Bicycle Mechanic.

20. Rest Stop Supplies • Your supplies will be delivered to you! • Your “Rest Stop Drop” contains some or all of the following: duct tape, paper towels, route maps, safety tape for marking hazards, trash bags, trash box, recycle box, recycle bag, ice, food, sports drink, tents, tables, 5 gal. coolers, water, cups, wet wipes, and first aid kits • You will receive a full manifest with your delivery • If you are missing items, please let your HAM operator know and we will deliver the items to you.

21. Setting-up and Maintaining Your Rest Stop • Your stop must be ready for riders at the assigned time. It usually takes ½ to 1 hour to be ready for riders • You are encouraged to have a theme and music at your location. Feel free to advertise your business or organization. • There will be (2) sport drink coolers - fill one with ice and water and one with ice and Gatorade. Mix the Gatorade according to package directions. Do not dilute it

22. Setting-up and Maintaining Your Rest Stop • Cut bananas and sandwiches in half. • Quarter the oranges so the riders can eat them easier. • Take care to keep the GLUTEN-FREE sandwiches separated from the regular! More on this later! • Do not open every jar, bag, and box of everything. Unopened product will be sent to Camp Colorado – a very special camp for kids with diabetes. • Notify your HAM Radio Operator when you have (4) jugs of water left so that more can be delivered to you.

23. Rest Stop Greeters • Designate at least 1 or 2 persons to be Greeters at the Rest Stop. They will greet riders as they arrive. • Make sure all riders are ushered off of the road when they stop. • Make these riders feel welcome. • Watch for Red Riders and Top Fund Raiser Bibs. • GO RED RIDER! YAY TOP FUNDRAISER! • A little cheering and encouragement for the riders will go a long way in making your rest stop feel like the BEST REST STOP!

24. Gluten-Free Sandwich Handling • This is SUPER IMPORTANT! • If possible, designate 1 or 2 persons to only do the Gluten-Free prep. • Use only COLORED spreaders, knifes & cutting boards for the Gluten-Free items. • Use a separate jar of jelly for the Gluten-Free • Use the WHITE or BLACK knives & spreaders for the regular (contains gluten) products. • Gluten-Free handling instruction cards will be in each rest stop kit.

25. Gluten-Free Sandwich Handling • Remember… • COLORED equipment and utensils are for Gluten-Free prep! • WHITE or BLACK equipment and utensils are for regular (contains gluten) prep! • Please DO NOT cross-contaminate…help those Gluten-Free folks stay healthy and happy!

26. Emergency Protocol • If an injured rider needs medical assistance at your stop, please work with the Medical Volunteer and HAM Radio Operator • Report any major incidents to your HAM Radio Operator to communicate back to the HQ area For severe emergencies CALL 911! The HQ Emergency number is: 720-467-7980

27. Closing the Rest Stop • The Rest Stop can be closed only by official word from ADA staff • However, near the end of the ride, you can break down your stop to a minimum amount of supplies, collapse tent, etc • Pick up all trash, signs, peels, water bottles, etc and place the trash in bags. • Put trash bags inside porta potty. • Breakdown tent, tables, etc. Someone will be by to collect later in the day.

28. Rest Stop Reminders!!! • PLEASE… • Note the time the FIRST rider came to your Rest Stop • Note the time you CLOSED your Rest Stop • These times help us plan for next year • Make sure your Rest Stop property is in clean condition when you leave it. • Be enthusiastic and cheer riders on! Your energy can keep them going the extra mile! • Call out “GO RED RIDER!” to anyone with a Red Rider Jersey or Bib. • Come to HQ / Finish Line after your Rest Stop is closed to help cheer the riders as they cross the finish line! The more the merrier!

29. Questions? Comments? Concerns?

30. Thank you for being a volunteer! Your help makes the Tour de Cure Colorado successful!