190 likes | 268 Views
SECO Engineering Services Database June 12, 2013. Joey Nichols System Project Engineer Sumter Electric Cooperative, Inc. SECO Service Planning Workload. 2012 17 employees 4,670 Service Orders 1,878 Work Orders 140,899 Construction Man Hours Designed. Improving a Fragmented System. OR.
E N D
SECO Engineering Services DatabaseJune 12, 2013 Joey Nichols System Project Engineer Sumter Electric Cooperative, Inc.
SECO Service Planning Workload 2012 17 employees 4,670 Service Orders 1,878 Work Orders 140,899 Construction Man Hours Designed
Improving a Fragmented System OR ? How do you: Track Performance? Balance Workload? Monitor Standards?
Improving a Fragmented System Old System: Note pads, emails, folders Important phone numbers CIAC Permits Scheduling Spreadsheets Manual Workload Calculations
SERVICE ORDERS Customer service level accountability Vacation coverage and workload sharing Permanent Archive Standard Format
WORK ORDERS Workflow Control Permits Easements CIAC Vegetation Exports to reporting Warehouse Scheduling Inspections
PRODUCTIVITY & WORKLOAD Group or Individual Reporting CMH Work Type Work Pending Customer Service Calls Site Visits
POLE INSPECTIONS Summary and recall of data YTD status Replaces manual spreadsheets
SCHEDULING SRD Based Exportable to Excel Filterable
CRITICAL MATERIAL Early warehouse notification NO RUSH MATERIAL ORDERS!
Engineering Services Database Questions?