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Crisis and Emergency Management The Leadership Challenge

Crisis and Emergency Management The Leadership Challenge. Grant Chisnall Director 0402 118 971 gchisnall@dynamiq.com.au. Crisis and Emergency Management – The Leadership Challenge. About Dynamiq Current Climate Business Resilience Leadership Individual and Organisational Leadership

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Crisis and Emergency Management The Leadership Challenge

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  1. Crisis and Emergency ManagementThe Leadership Challenge Grant Chisnall Director 0402 118 971 gchisnall@dynamiq.com.au

  2. Crisis and Emergency Management – The Leadership Challenge • About Dynamiq • Current Climate • Business Resilience • Leadership • Individual and Organisational Leadership • Prevention, Preparedness, Response and Recovery

  3. What we do Crisis & Emergency Management Travel Risk Management Strategic Security Remote Medical

  4. Recent Experience

  5. Current Climate = PRESSURE

  6. Business Resilience Ability to adapt quickly to evolvingsituations in a dynamic environment

  7. What is an incident? What is an emergency? What is a crisis?

  8. What is an incident? An unplanned event that has the potential to threaten life, the environment or assets. If not controlled, an incident can escalate to an emergency and/or crisis. What is an emergency? A physical incident that threatens life, the environment, or property, but which on its own does not affect an asset’s long-term ability to do business. What is a crisis? Loss of management control resulting in an actual or potential threat to an assets long-term ability to do business due to the impact on the operability, image, reputation and liabilities of the company.

  9. Characteristics of a Crisis • Misinformation • Confusion • Incomplete information • Underestimated • Intense pressure • Friction

  10. What is Leadership?

  11. What is Management?

  12. “Leadership is the art of achieving more than the science of management says is possible“ Colin Powel, retired US General and Chief of Staff

  13. Crisis Management

  14. The Comprehensive Approach Prevention Identify and minimise Preparedness Plan, train, test Recovery Continue Business Response Information, contain, control communicate

  15. Prevention • Put your people first • Know your operating environment • Establish your resilience framework

  16. Preparedness • Invest in your people • Prepare yourselves – have the tough discussions – What If? • Practice first class intensity

  17. Response • If in doubt call it out • Right People at the Right Time to make the Right Decisions • Set clear objectives • Trust and empower your team • Communicate – Communicate – Communicate

  18. Recovery • Recovery starts from the point of incident • Human, Environment, Asset, Financial • Communicate, Communicate, Communicate

  19. Conclusion The success of a crisis leader is measured in terms of their ability to influence or motivate key audiences towards a specific behaviour or belief. Leading During Times of Crisis, Lynn Rolston and Denise McNerney, CEOs of IBossWell

  20. Grant ChisnallDirector0402 118 971gchisnall@dynamiq.com.au

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