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Centre for Shared Services (CSS)

Centre for Shared Services (CSS). Media Briefing 1 September 2005. Outline. The Plan for Shared Services Why Shared Services? How will CSS be formed?. Shared Services in Civil Service. The Government will set up a Centre for Shared Services (CSS). CSS A department under MOF.

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Centre for Shared Services (CSS)

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  1. Centre for Shared Services (CSS) Media Briefing 1 September 2005

  2. Outline • The Plan for Shared Services • Why Shared Services? • How will CSS be formed?

  3. Shared Services in Civil Service The Government will set up a Centre for Shared Services (CSS) CSS A department under MOF CSS brings together HR and Finance Processing Services from public agencies HR and Finance Svcs HR and Finance Svcs HR and Finance Svcs Only public sector agencies on Central IT Systems Ministries Departments Some Statutory Boards

  4. What is Shared Services? • Bringing together common functions across agencies into a separate organisation • Share Resources and Skills • Strong focus on service excellence • Service delivery become core business of Shared Services Organisation • Staff are trained to provide professional customer service • Transformation of business processes • Continuous improvement by streamlining and use of technology • Staff trained to improve processes and provide better services

  5. Shared Services is not new…

  6. Shared Services in MINDEF • Customers • 85,000 active personnel • 300,000 NSmen • 65,000 employers for NS payment matters 530 DES employees • Services • Pre-enlistees Services • Employee Services • Client Services D’eXecutive Services (DES) A customer-centric entity that brings value and convenience to customers

  7. Shared Services in MINDEF Better Services Happier Staff • From ‘Back-room’ boys to ‘Front-line’ Troops • Greater Job Satisfaction • New Job Opportunities Cost Savings $2.9m in FY03

  8. Outline • The Plan for Shared Services • Why Shared Services? • How will CSS be formed?

  9. Why Shared Services? For Public Agencies: • Professional Corporate Services • Shift backroom functions to frontline • Customer-oriented corporate services • Streamlined Processes • Share Resources • Share Expertise and Resources • Standardise processes

  10. Why Shared Services? For Public Officers: • Better development for Corporate staff • More focus on developing Corporate staff • Staff move from back-room support to front-line specialist • Become a professional in providing excellent HR and Finance services • More opportunities to apply skills to larger group of agencies

  11. Outline • The Plan for Shared Services • Why Shared Services? • How will CSS be formed?

  12. What Services will CSS provide? Employee Services • Appointment administration • Superannuation administration • Training administration • Compensation and Benefits administration • Payroll and Claims administration Finance Services • Accounts Receivable • Accounts Payable • General ledger maintenance • Fixed asset accounting

  13. How will CSS be formed? 2 Phases: Phase 1 – 17 Agencies CSS will start delivering services to Phase 1 agencies from 1 April 06 MEWR MND MOE MOH MOM PSD MHA & Depts MHA-HQ CNB ICA Prisons SCDF SPF MOF & Depts MOF-HQ AGD Singapore Customs NEA SEAB Phase 1 agencies account for about 85% of the employees in the civil service.

  14. How will CSS be formed? Agencies to be invited to join in Phase 2 MCYS MFA MICA MinLaw MOT MTI PMO AGC AGO Cabinet Office Istana Parliament Subordinate Courts Supreme Court CPIB DOS ELD IPTO LAB CSS will start delivering services to Phase 2 agencies from 1 April 07 Treatment of Staff is the SAME in Phase 1 and Phase 2

  15. What happens after CSS is formed? Service Transition Stabilise Streamline & Standardise Value-Add Svcs Improve Quality Medium Term Long Term Short Term Svc Quality & Value Costs Streamline and standardise processes Provide Value-Added Svcs that enhances public agencies’ ability to deliver their missions Ensure public agencies’ needs are met Apr 06 2 to 3 years 2 to 3 years

  16. What does CSS mean for staff? All staff currently doing work moving to CSS will be invited to joinMOF-CSS About 300 to 400 officers involved in Phase 1 Phase 1 Staff join CSS 1 April 06 1 April 07 Phase 2 Staff join CSS The staff transfer treatment for both Phase 1 and Phase 2 staff is the same.

  17. Joining CSS Civil servants from ministries will transfer to MOF CSS • Remain as civil servants • Same scheme of service and salary • Same terms and conditions of employment Ministries CSS Statutory Boards Statutory Board employees will become civil servants • Comparable Civil Service terms and conditions of service

  18. All officers are invited to join CSS: CSS Officers can look forward to: • Recognition as a valued front-line service provider • Becoming a professional in delivering HR and Finance services • Picking up marketable skills as a HR and Finance Specialist through: • Greater public sector knowledge and experience with variety of agencies • In-depth training in area of expertise (e.g. HR and Finance specialist) • More opportunities for career progression

  19. Thank You

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