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32 nd SIO Session Enterprise Content Management Workshop

32 nd SIO Session Enterprise Content Management Workshop. Milovan Misic Thessaloniki – 28 September 2006. Agenda. Introduction Definition of ECM – Enterprise Content Management Characteristics and components of E C M Case study – Telco Trends in ECM – Dr. Ulrich Kampffmeyer ECM sources

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32 nd SIO Session Enterprise Content Management Workshop

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  1. 32nd SIO SessionEnterprise Content ManagementWorkshop Milovan Misic Thessaloniki – 28 September 2006

  2. Agenda • Introduction • Definition of ECM – Enterprise Content Management • Characteristics and components of E C M • Case study – Telco • Trends in ECM – Dr. Ulrich Kampffmeyer • ECM sources • Challenges for you in ECM • Q & A

  3. Files and letters on Intellectual Property from XIX century

  4. Digitization of archives holdings

  5. What do we need? Milovan Misic

  6. BP Workflow (current) - Publishing Archives Approval for printing WEB Document preparation Correction Doc generated by the originator Doc Service registers English doc Printing Service printed paper copy Printed paper copies for general distribution and back to originator Paper printing Approval Process, several steps Doc Service registers translated docs Printing Service printed paper copies Scanning Receiving point Docs returned for correction if required Translation (FR, ES) spec docs (RU, AR, CN) Delete database Docs published on the development server Originator forwards the doc to Internet Services Paper Filing ES, FR back to originatorfor header information AR and RU separate issues ISS notifies originator to check & approve docs Once approved, docs are copied to production server Quick Final Approval of ES, FR Distribution Milovan Misic

  7. BP Workflow (current) - Publishing Archive Approval for printing Document preparation Distribution Milovan Misic

  8. Define the approach • Policies and Procedures • Technology • Implementation

  9. Protect / Publish Register / Classify Archive / Dispose Capture Security Access Procedure Security Disposal Integrity LETTER Workflow Access Restrictions Backup & Recovery Records Management Archives Policies Classification Records FAX Audit trails User groups E-mail Retention Archiving Life cycle Conversion VITAL Records Tracking Declassification

  10. Dr. Ulrich Kampffmeyer • Keynote Sales Forum • Visegrád, September 28/09/2004 • White Paper - Trends in Record, Document and Enterprise Content Management

  11. ECM Definition • “The general term Content Management itself has a great many facets, and also includes Web Content Management, Content Syndication, Digital or Media Asset Management, and naturally Enterprise Content Management as well.“

  12. ECM Definition • “The important thing is whether the term ECM or Enterprise Content Management means more functionality and benefit for the user. • ECM is a vision, a strategy, or even a new industry, but it is not a closed system solution or a distinct product. Therefore, along with DRT (Document Related Technologies) oder DLM (Document Lifecycle Management), ECM can be considered as just one possible catch-all term for a wide range of technologies and vendors.”

  13. ECM according to AIIM Enterprise Content Management (ECM) is comprised of the technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists. • Association for Information and Image Management. 2006

  14. IT Failure Statistics - a variety • 50% of information systems are failures • IS success rates are as low as 30% • 80% of data warehousing projects fail • 80% of ERP projects fail • 80% of CRM projects fail

  15. Integration of Records Management and the Archives Next steps

  16. Customer Sites Employee Portals Order Fulfillment E-Procurement E-Marketing B2B Collaboration Manufacturing eLearning R&D The Connected Enterprise Sales Force Automation Documents Web content XML Rich Media

  17. Case Study

  18. ECM Sources of information Buttler Group, ARMA, AIIM, milovan.misic@wipo.int

  19. Challenge for you • Where is your role in this discussion? • How does the concepts of ECM fit into your organizational structure? • What are the policy, organizational, management, and technology decisions that need to be discussed prior to implementation of an ECM for your organization? • If you can not beat them, join them – Make your archives a compatible part of the future system

  20. Thank you Q & A milovan.misic@wipo.int

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