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An Approach to standardize a Service Life Cycle Management

An Approach to standardize a Service Life Cycle Management. Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm (Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab, Brüssel) Enschede, 26th of March 2013, IWEI-Workshop. An Approach to standardize a Service Life Cycle Management.

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An Approach to standardize a Service Life Cycle Management

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  1. An Approach to standardize a Service Life Cycle Management Mike Freitag, David Kremer, Manuel Hirsch, Martin Zelm(Fraunhofer IAO, Stuttgart; DITF, Denkendorf; INTEROP-Vlab, Brüssel)Enschede, 26th of March 2013, IWEI-Workshop

  2. An Approach to standardize a Service Life Cycle Management • Introduction • Phases • Role model • Formal semantics • Candidates to standardize • Summary

  3. Introduction - Trends in Services in Manufacturing Companies • Servitization • Customisingofservices • Bundling of products and services • Leadership of services • Development of new services

  4. Servitizationas a Transition from Products to Services Thoben 2001

  5. Phases Service Life Cycle ManAGEMENT

  6. Role ModelService Life Cycle ManAGEMENT

  7. ELemENTS of a Ontology - PART IService Life Cycle ManAGEMENT • Abstract • Access Rights on enterprise internal level, community/Ecosystem level, and future internet/market level • Status of e.g. a Servitization Process • Maturity of e. g. a (Product-)Service • Actor • Customer relations as well as • Stakeholders like e. g. Service Providers • Intangible and • Tangible components

  8. ELemENTS of a Ontology - PART IIService Life Cycle ManAGEMENT • Activity • Servitization Process, incl. sub-processes • Service Ideation, Engineering, and Operation • Asset • Methods for Servitization • Tools for Servitization • (Products-)Services as well as their • Intangible and • Tangible components

  9. Summary • Servitization as a new trend in the manufacturing industry • Service Life Cycle Management for supporting the servitization of a manufacturing industry in order to develop core products with innovative services to create an attractive bundle • Development of standards to optimize this servitization in a special branch

  10. MSEE – Manufacturing Service Ecosystem More information under:www.msee-ip.eu

  11. www.iao.fraunhofer.deFurther Information • IAO 2.0 • blog.iao.fraunhofer.de • wiki.iao.fraunhofer.de • Mobil • m.iao.fhg.de/menu.php?lang=en • Publications • https://shop.iao.fraunhofer.de • Information Materials • www.iao.fraunhofer.de/presse-und-medien/407-rss • https://informationen.iao.fraunhofer.de

  12. Ansprechpartner für weitere Informationen Fraunhofer IAOMike FreitagNobelstraße 1270569 Stuttgart, Germany Telefon +49 711 970-5105Telefax +49 711 970-2192mike.freitag@iao.fraunhofer.de www.dienstleistung.iao.fraunhofer.de INTEROP – VLABMartin ZelmHempenkamp 2622359 Hamburg, Germany Telefon +49 …Telefax +49 ….martin.zelm@t-online.de

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