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LISTENING TO LEARN

LISTENING TO LEARN. Listening is…. An essential part of communication Not taught in school A skill that can be learned. Why is Listening a Key Skill of Leadership?. Connecting Decision Making Problem Solving. “ Seek first to understand, then to be understood. ” — Stephen Covey.

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LISTENING TO LEARN

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  1. LISTENING TO LEARN

  2. Listening is… • An essential part of communication • Not taught in school • A skill that can be learned

  3. Why is Listening a Key Skill of Leadership? • Connecting • Decision Making • Problem Solving

  4. “Seek first to understand, then to be understood.” —Stephen Covey

  5. Two Parts ofEffective Listening • Active Listening • Empathetic Listening

  6. Active Listening Requires… • Rephrasing and Confirming • Nonjudgmental Attitude

  7. Empathetic Listening Requires… • Putting oneself in the speaker’s place • Imagining the speaker’s viewpoint • Understanding the speaker’s feelings

  8. Monitoring OurListening Level • Awareness • Adjustments • Powerful Tools

  9. Role Play – Listening in Adversarial Situations

  10. Listening inAdversarial Situations • Nonjudgmental • Productive Framework • Positive Conversation

  11. Listeners should always strive to create a positive present as opposed to a negative past.

  12. Giving and Receiving Feedback • Can be difficult • Basic part of team development, leadership, and friendship • Both parties must use effective listening

  13. Tips on Giving Feedback • Is it helpful? • Do others want it? • Can it change a behavior? • Is it specific? • Does it describe behavior? • How does it impact you? • Does it contain an “I” statement? • Did the recipient understand what you said?

  14. You can give caring feedback without a good technique,but the slickest technique in the world will not hide a lack of caring.

  15. Tips on Receiving Feedback • Seek out feedback. • Listen carefully. • Listen actively. • Listen empathetically. • Monitor your emotions.

  16. Consider feedback to be a gift. It truly is one.

  17. Effective Listening • A learned skill • Important to relationships and problem solving • Active and empathetic • Turns a negative situation into a positive one • Key to giving and receiving feedback.

  18. Ticket Begin to Work Your Ticket After: April 18, 2005 Finish Your Ticket Not Later Than: Oct 19, 2006

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