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LISTENING TO LEARN. Listening is…. An essential part of communication Not taught in school A skill that can be learned. Why is Listening a Key Skill of Leadership?. Connecting Decision Making Problem Solving. “ Seek first to understand, then to be understood. ” — Stephen Covey.
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Listening is… • An essential part of communication • Not taught in school • A skill that can be learned
Why is Listening a Key Skill of Leadership? • Connecting • Decision Making • Problem Solving
“Seek first to understand, then to be understood.” —Stephen Covey
Two Parts ofEffective Listening • Active Listening • Empathetic Listening
Active Listening Requires… • Rephrasing and Confirming • Nonjudgmental Attitude
Empathetic Listening Requires… • Putting oneself in the speaker’s place • Imagining the speaker’s viewpoint • Understanding the speaker’s feelings
Monitoring OurListening Level • Awareness • Adjustments • Powerful Tools
Listening inAdversarial Situations • Nonjudgmental • Productive Framework • Positive Conversation
Listeners should always strive to create a positive present as opposed to a negative past.
Giving and Receiving Feedback • Can be difficult • Basic part of team development, leadership, and friendship • Both parties must use effective listening
Tips on Giving Feedback • Is it helpful? • Do others want it? • Can it change a behavior? • Is it specific? • Does it describe behavior? • How does it impact you? • Does it contain an “I” statement? • Did the recipient understand what you said?
You can give caring feedback without a good technique,but the slickest technique in the world will not hide a lack of caring.
Tips on Receiving Feedback • Seek out feedback. • Listen carefully. • Listen actively. • Listen empathetically. • Monitor your emotions.
Effective Listening • A learned skill • Important to relationships and problem solving • Active and empathetic • Turns a negative situation into a positive one • Key to giving and receiving feedback.
Ticket Begin to Work Your Ticket After: April 18, 2005 Finish Your Ticket Not Later Than: Oct 19, 2006