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LISTENING TO LEARN. S7-602-14. Listening To Learn. Role Play. Listening is…. An essential part of communication Not taught in school A skill that can be learned. Why is Listening a Key Skill of Leadership?. Listening is a primary means for connecting with other people.
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LISTENING TO LEARN S7-602-14
Listening is… • An essential part of communication • Not taught in school • A skill that can be learned
Why is Listening a Key Skill of Leadership? Listening is a primary means for connecting with other people
“Seek first to understand, then to be understood.” —Stephen Covey
Active Listening… • Reflects back • Rephrases and confirms • Is nonjudgmental • Strives to hear
Empathetic Listening… • Is a sincere attempt to understand • Pays attention to more than just words • Puts the listener in the speaker’s place • Imagines the speaker’s viewpoint • Understands the speaker’s feelings
Keys to Effective Listening Awareness Adjustments
Discussion: Listening inAdversarial Situations • Speakers respond to how others listen to them. • Create a productive framework. • Cast conversation in a positive light.
Listeners should always strive to create a positive present as opposed to a negative past.
Tips on Giving Feedback • Be helpful • Find out if the recipient open to feedback. • Deal only with behavior that can be changed. • Deal with specifics, not generalities. • Describe behavior; do not evaluate it. • Describe the impact on you. • Use an “I” statement to accept responsibility for your own perceptions and emotions. • Check for understanding.
You can give caring feedback without a good technique,but the slickest technique in the world will not hide a lack of caring.
Tips on Receiving Feedback • Seek out feedback. • Listen carefully. • Listen actively. • Listen empathetically. • Monitor your emotions.
Consider feedback to be a gift. For: You It truly is one.
Summary Effective listening… • Is a learned skill • Plays a vital role in relationships and problem solving • Is active and empathetic • Can turn a negative situation into a positive one • Is key to giving and receiving feedback
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