1 / 19

LISTENING TO LEARN

Learn the importance of listening in communication, leadership, and problem-solving. Discover active and empathetic listening techniques, role-play strategies, and tips for giving and receiving feedback. Enhance your listening skills to create positive interactions and foster better relationships. Transform negative situations into constructive outcomes by honing your listening abilities. Develop the essential skill of effective listening and leverage its power in various aspects of your personal and professional life.

wholmes
Download Presentation

LISTENING TO LEARN

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. LISTENING TO LEARN

  2. Listening is… • An essential part of communication • Not taught in school • A skill that can be learned

  3. Why is Listening a Key Skill of Leadership? • Connecting • Decision Making • Problem Solving

  4. “Seek first to understand, then to be understood.” —Stephen Covey

  5. Two Parts ofEffective Listening • Active Listening • Empathetic Listening

  6. Active Listening Requires… • Rephrasing and Confirming • Nonjudgmental Attitude

  7. Empathetic Listening Requires… • Putting oneself in the speaker’s place • Imagining the speaker’s viewpoint • Understanding the speaker’s feelings

  8. Monitoring OurListening Level • Awareness • Adjustments • Powerful Tools

  9. Role Play – Listening in Adversarial Situations

  10. Listening inAdversarial Situations • Nonjudgmental • Productive Framework • Positive Conversation

  11. Listeners should always strive to create a positive present as opposed to a negative past.

  12. Giving and Receiving Feedback • Can be difficult • Basic part of team development, leadership, and friendship • Both parties must use effective listening

  13. Tips on Giving Feedback • Is it helpful? • Do others want it? • Can it change a behavior? • Is it specific? • Does it describe behavior? • How does it impact you? • Does it contain an “I” statement? • Did the recipient understand what you said?

  14. You can give caring feedback without a good technique,but the slickest technique in the world will not hide a lack of caring.

  15. Tips on Receiving Feedback • Seek out feedback. • Listen carefully. • Listen actively. • Listen empathetically. • Monitor your emotions.

  16. Consider feedback to be a gift. It truly is one.

  17. Effective Listening • A learned skill • Important to relationships and problem solving • Active and empathetic • Turns a negative situation into a positive one • Key to giving and receiving feedback.

  18. Ticket Begin to Work Your Ticket After: April 18, 2005 Finish Your Ticket Not Later Than: Oct 19, 2006

More Related