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Malcolm Baldrige National Quality Award

Malcolm Baldrige National Quality Award. Help improve quality in U.S. companies Recognize achievements of excellent firms and provide examples to others Establish criteria for evaluating quality efforts Provide guidance for other U.S. companies.

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Malcolm Baldrige National Quality Award

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  1. Malcolm Baldrige National Quality Award • Help improve quality in U.S. companies • Recognize achievements of excellent firms and provide examples to others • Establish criteria for evaluating quality efforts • Provide guidance for other U.S. companies Malcolm Baldrige, former U.S. Secretary of Commerce

  2. Criteria for Performance Excellence • Leadership • Strategic Planning • Customer and Market Focus • Measurement, Analysis, and Knowledge Management • Human Resource Focus • Process Management • Business Results Baldrige Award trophy

  3. Organizational Profile: Environment, Relationships, and Challenges The Baldrige Framework –A Systems Perspective 2 Strategic Planning 5 Human Resource Focus 1 Leadership 7 Business Results 3 Customer & Market Focus 6 Process Management 4 Measurement, Analysis, and Knowledge Management

  4. Business Results (1 of 3) • Customer-focused results • Customer satisfaction and dissatisfaction • Customer-perceived value • Product and service results • Product and service performance • Financial and market results • Financial performance • Marketplace performance

  5. Business Results (2 of 3) • Human resource results • Work system performance & effectiveness • Employee learning and development • Employee well-being, satisfaction/dissatisfaction • Organizational effectiveness results • Operational performance of key value-creation and support processes • Accomplishment of strategy and action plans

  6. Business Results (3 of 3) • Governance and social responsibility results • Fiscal accountability • Ethical behavior and of stakeholder trust in the governance of the organization • Regulatory and legal compliance • Organizational citizenship in support of key communities

  7. Baldrige Award Evaluation Process Receive Applications Stage 1 Independent Review Judges Select for Consensus Review? No Feedback report to applicant Stage 2 Consensus Review Judges Select for Site Visit Review? No Feedback report to applicant Stage 3 Site Visit Review Stage 4 Judges Recommend Award Recipients to NIST Director/DOC Feedback report to applicant

  8. The Baldrige Award Scoring System • Three evaluation dimensions – Process (Approach, Deployment, Learning, Integration,) and Results (p. 55) • Scoring is linked to the importance to the applicant’s business factors • Scoring guidelines (pp. 56-58)

  9. Feedback Report • Strengths- approaches or results that demonstrate effective response to the Criteria • Opportunities for improvement- how the applicant can better address the purposes of the Criteria, or issues that require clarification

  10. Self Assessment and the Baldrige National Quality Program A primary goal of the Program is to encourage many organizations to improve on their own by equipping them with a standard template for measuring their performance and their progress toward performance excellence. www.quality.nist/eBaldirge/Step_One.htm www.texas-quality.org/excellence/awards/index.htm

  11. Programs in place No programs Quality Awards Around the World

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