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Malcolm Baldrige National Quality Award

Baldrige National Quality Program. Malcolm Baldrige National Quality Award. Education Criteria. The Criteria for Performance Excellence. Are the foundation of the Baldrige National Quality Program Define performance excellence Are globally recognized

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Malcolm Baldrige National Quality Award

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  1. Baldrige National Quality Program Malcolm BaldrigeNational Quality Award Education Criteria

  2. The Criteria for Performance Excellence • Are the foundation of the Baldrige National Quality Program • Define performance excellence • Are globally recognized • Can be used by diverse types of organizations

  3. Basic Goals of the Criteria • To help organizations enhance their performance by focusing on • delivery of ever-improving value to customers, contributing to marketplace success • improvement of overall organizational effectiveness and capabilities • organizational and personal learning

  4. Criteria—Key Characteristics • Focus on results • Are nonprescriptive and adaptable • Support a systems perspective • Support goal-based diagnosis

  5. Core Values and Concepts • Visionary Leadership • Learning-Centered Education • Organizational and Personal Learning • Valuing Faculty, Staff, and Partners • Agility • Focus on the Future

  6. Core Values and Concepts • Managing for Innovation • Management by Fact • Social Responsibility • Focus on Results and Creating Value • Systems Perspective

  7. Seven Categories of the Education Criteria • Leadership • Strategic Planning • Student, Stakeholder, and Market Focus • Measurement, Analysis, and Knowledge Management • Faculty and Staff Focus • Process Management • Organizational Performance Results

  8. Baldrige Education Criteria Framework: A Systems Perspective

  9. Item Format

  10. Steps Toward Mature Processes

  11. Getting Started • Use the Criteria as a source of information • Learn the ten steps for self-assessment for any organization • Review reasons for considering aself-assessment and determine if you are ready

  12. Are We Making Progress? • Structured as an easy-to-use questionnaire that helps improve communication and identify areas to improve • Can be used with your leadership team, with a subset of employees, or with all employees • Organized according to the seven Baldrige Categories

  13. Education Award Recipients • Chugach School District (2001) • Community Consolidated School District 15 (2003) • Kenneth W. Monfort College of Business (2004) • Pearl River School District (2001) • University of Wisconsin—Stout (2001)

  14. Kenneth W. Monfort College of Business

  15. UW-Stout: ResultsGraduate Preparedness % of Graduates Prepared Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)

  16. UW-Stout: Results Graduates Employed in Field Percentage Employed Source: Annual Employment Report, 1997-2201; Peer1 & 2

  17. Resources for More Information • Most Baldrige National Quality Program (BNQP) documents are available both in hard copy and on the BNQP Web site. • To obtain these documents, call (301) 975-2036 or visit www.baldrige.nist.gov.

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