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NWPCSS Review Meeting Jason Gallagher

NWPCSS Review Meeting Jason Gallagher. Attendees. Jason Gallagher HE/FE Sales Manager Alistair Kuhnbaum Supplies Manager. HE/FE Structure. Jason Gallagher Business Unit Manager Higher and Further Education . Consumables. Further Education Hardware. Higher Education Hardware.

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NWPCSS Review Meeting Jason Gallagher

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  1. NWPCSS Review Meeting Jason Gallagher

  2. Attendees Jason Gallagher HE/FE Sales Manager Alistair Kuhnbaum Supplies Manager

  3. HE/FE Structure • Jason GallagherBusiness Unit Manager • Higher and Further Education Consumables Further Education Hardware Higher Education Hardware • Leanne SmithNWPCSS/NWUPC • Internal Peter Hueck FE South Bruce Morley-NewmanHE South • David WarrenScotland • External • Marie-Louise HittWales • External Paul Lewis FE North • Tammy WhiteNWPCSS/NWUPC • Internal Lee Hayes HE North Marie-Louise Hitt HE/FE Wales • Chris Hepworth-BourneEngland • External • Deb WallisNWPCSS/NWUPC • Internal Jacqui GartonFE External

  4. Sales Growth • Sales growth form Q1 to Q2 • Q1 2012 – Q1 2013 sales growth of 48% • Q1 2012 – Q1 2013 order growth of 95% • Q1 2012 – Q1 2013 customer growth of 24% • Q2 2012 – Q2 2013 sales growth of 13% • Q2 2012 – Q2 2013 order growth of 63% • Q2 2012 – Q2 2013 customer growth of 16%

  5. Top Spending Accounts

  6. Management Information

  7. New Customers • New Web Customers – • - Cranfield University, University of Warwick, University of Reading, University of Leicester, University of Oxford, University of Bath, University of Liverpool, University of Teeside • New E-Procurement Customers • - University of Bath

  8. Marketing Activity Exhibitions: HEPCW, COUP, IntoUniversity Marketing – NWPCSS branded e-shots Joined up Approach with rest of XMA Accreditations brochure Weekly e-shots focusing on HE frameworks Exhibition banners Framework related direct mail

  9. E-procurement • XMA Web: Usage up 100% with Warwick, BCU & Leicester • Sci Quest: Nottingham, Warwick, Oxford, Bath • Parabalis: Newcastle, Brunel, Greenwich • Science Warehouse: Manchester, Leeds, Sheffield, Cambridge, Oxford Brookes, Kings College, York, Royal Holloway • Pecos: APUC, Open University • @UK: Huddersfield, Reading • Proactis: Hull • New E-Catalogue Co-ordinator: Mike Watson

  10. Sustainability • Environmental Cartridge Sales • - Numbers up from £1325 to £2059 Qtr on Qtr – 84% Increase • One of few partners in UK now working with HP on ‘Supplies Take Back Program.’ • Program is unique in that the reseller returns & processes supplies • Ensures empties go to a reputable recycler • SBD Efficiencies • Consistently working with HP to maximise breadth and depth of support for NWPCSS • Early adoption of C-Sku and processes in place to maximise C-Sku migration • £50K saving (5%) maximum saving achievable over Q1/Q2 with existing C-Sku portfolio

  11. Customer Feedback

  12. Customer Feedback • Areas for improvement • Agreement benchmarking service • Suppliers promotion and marketing of the agreement • Quality of suppliers brochure/catalogue • Quality of service from suppliers representatives • Response to mini competitions • Value of money for the agreement

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