Sydney Business and Travel Academy

Sydney Business and Travel Academy Introduction to Coach others in job skills with Sue Cameron MBA AFAIM Term 1 2013

Agenda Session 1 • Welcome to any new students? • Feedback from Working in diverse environment exam • Introduction to “Coach others in job skills’ • Self study tasks (e-learning under content) • Definitions • Switch to other Power Point under ‘Files’ in the e-learning portal

Welcome to new students • To stand up and introduced themselves • Where they are from • How long have they been in Australia • What they did at home (studied or work) • What work they are doing now • What was the major difference between home and Sydney?

Feedback • From exam on ‘Work in a diverse work environment’ • Overall a good effort from everyone • Top of the class is • The answers I was looking for are:

Introduction to this subject Coach others in job skills (SITXHRM001A) • This unit describes the, performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues • There are three elements in this subject • Prepare for on-the-job coaching • Coach colleagues on the job • Follow up coaching

Prepare for on the job coaching • Before we begin coaching we need to understand exactly what coaching is, how it works, how to identify the need and how to plan it • We also need to appreciate the responsibility that comes with being a coach • When we provide coaching in the workplace, we can offer both advice on techniques based on our experience, or we can help our colleagues improve their existing skills

Self Study Tasks • Go to e-learning and under ‘Content’ • We will go through the criteria together • First assessment is due next Tuesday 9 April • Second assessment due next Thursday 11 April

Definitions • Coaching: is a teaching, training or development process in which an individual gets support while learning to achieve a specific personal or professional result or goal or it can be defined as “a developmental strategy that enables people to meet their goals for improved performance, growth or career

Definitions • Mentoring: is a developmental partnership through which one person shares knowledge, skills, information and perspective to foster the personal and professional growth of someone else

Definitions • Motivation: Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal Reference: Business Dictionary.com (March 2013 http://www.businessdictionary.com/definition/motivation.html

Definitions • Underpinning knowledge: Underpinning means to support something from below, for example with props or a foundation It is commonly used to describe any knowledge that is foundational (basic or the most simply required) for a specific area of work or study Reference: Wiki. Answers website (March 2013) http://wiki.answers.com/Q/What_does_underpinning_mean

The difference between coaching and mentoring • Coaching and mentoring are two ways in which people with vast experience help those in the same job or field of endeavour who have less experience • Coaching usually deals with specific skills and tactics, while mentoring often is a long-term process and a more personal relationship is formed • In both coaching and mentoring the goal is to help people to reach their full potential • Reference: e how website (March 2013) http://www.ehow.com/about_5095260_definition-coaching-mentoring.html

Power Point Continues • These are on the e-learning portal under ‘Files’ and called Chapter 10 • Followed by the video on e-learning under Modules in YouTube • See you tomorrow evening

Sydney Business and Travel Academy