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The Public Library of Charlotte & Mecklenburg County (PLCMC) is undergoing a web redesign to address the changing needs of their users. The new website will focus on customization, personalization, easy access to library resources, quick answers to user queries, and a human touch. This user-driven and collaborative approach will provide a strong identity to each branch while keeping simplicity in design.
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Library Webscapes A Changing Terrain Helene BlowersTechnology Director The Public Library of Charlotte & Mecklenburg County
Focus Group Feedback • Customization – strong identity with branch over system • Personalization – high need for content personalized to user’s tastes (new books, reading recommendations, Library card info) • Easy Access – Catalog, My Account, branch hours • Quick Answers – help with homework, ask a librarian, and research. • Human Touch – appreciated pictures of people & community over buildings • Simplicity in Design over too much information.
Social --- Collaborative – Open -- User Driven – Mash-ups So what's next?
Thank you! Helene BlowersTechnology Director- PLCMChblowers@plcmc.org http://libtechbytes.blogspot.com