ITIL
ITIL. A Team GALIP Presentation. A. Silverman, N. Elovitz, L. Johnson, M. Saxena, W. Zhao. Agenda. Key Concepts ITIL Framework ITIL Service Delivery ITIL Service Support Service Desk ITIL in Practice Q&A. Key Concepts. Enterprise Database Infrastructure. CRM DB. ERP DB. App1 DB.
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