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THE NEW PONY EXPRESS

THE NEW PONY EXPRESS. Michael George University Registrar The University of Alabama February 2012. CHANGE. The changes keep coming. Through them, you can learn, grow and prosper. Look for the possibilities in every change. They’re there, and they’ll take you where you want to go.

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THE NEW PONY EXPRESS

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  1. THE NEW PONY EXPRESS Michael George University Registrar The University of Alabama February 2012

  2. CHANGE • The changes keep coming. Through them, you can learn, grow and prosper. Look for the possibilities in every change. They’re there, and they’ll take you where you want to go. • Ralph Marston

  3. LANDSCAPE • CHANGE DRIVERS • Demographics • Technological Projection • Budgetary Limitations • NEW DIRECTION • Enhanced services • More efficient operators • Enhanced education

  4. CHANGE DRIVERS • The “Customer” • The nature of information & information technology

  5. IMPACTING TECHNOLOGY • Microelectronics • Large scale databases • Telecommunications

  6. TECHNOLOGICAL IMPLICATIONS • Centralizing records & decentralizing access • Minimizing copies & maximizing access • De-emphasizing “push”, emphasizing “pull” • Selectively disseminating information • Storing information in natural formal & automating access

  7. TECHNOLOGICAL IMPLICATIONS (CONT) • Automating repetitive tasks • Increased involvement with technology for workers & managers • Increased demand for highly qualified technical personnel

  8. RESISTORS TO CHANGE • “The land of steady habits.” • Paranoia - “Fear of Abuse” • Institutional Arrogance • Threat to job security • Threat to power • Money

  9. LESSONS LEARNED • Communicate! Communicate! Communicate! • Success breeds success but don’t strive for perfection • Know which battles to fight - know other’s agenda • Cultivate a culture that change is positive • Be consistent in your message of change

  10. LESSONS LEARNED (CONT) • Know your supporter • Collaborate! -- Build a grassroots up base of support. • Facilitate feedback • Optimize publicity -- the newspaper, the web, bills, e-mails, posters, bookmarks, magnets, pens, contests • Survey your peers

  11. LESSONS LEARNED (CONT) • Have a vision • Challenge the process • Imagine the future • Articulate the future • Enlist others in the vision

  12. EFFECTING CHANGE • Decide/define the steps needed to implement • Decide/assign responsibility for each activity • Establish Milestones • Scan your environment/anticipate your obstacles • Strategize to defend against/deal with obstacles • Be celebrative

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