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PPC Industry Forum, 4 September 2008

PPC Industry Forum, 4 September 2008. Partial Private Circuits. Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

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PPC Industry Forum, 4 September 2008

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  1. PPC Industry Forum, 4 September 2008

  2. Partial Private Circuits • Disclaimer • BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. • Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. • In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available • BT reserves the right to make changes to the information in this presentation at any time without further notice • Exclusive reliance on the information in this slide pack is at your own risk

  3. Partial Private Circuits • Agenda • Introductions – All • Consult 21 - Bill Du Cann • eCO & FOCR Tool - Lyn O’Brien / Mick Bromley • Customer Satisfaction - Steve Meeson • Review of previous actions – Pauline Cowie/All • Product Development Update – Pauline Cowie • Product In Life Update – Pauline Cowie/All • QoS – Netview Reports Sheila Mason • Billing – Migration to GenIUS Jeneva Hibbert • Communications Pauline Cowie • Contract Review Jeneva Hibbert • AOB – All • Meeting Review – Pauline Cowie • Date of next meeting - All

  4. Partial Private Circuits Action Point Review

  5. Partial Private Circuits • Action Point 03/11 (01/03/07) – B End Shift – Internal/External Shifts: Cost does not appear to be correct BT to Investigate. • TRC will continue to be used in certain circumstances. Fixed price revision is the workstack to be worked on. Ongoing

  6. Partial Private Circuits • Action Point 06/05 (07/06/07) – Exchange Closure: Process in place and project team meets once month to review migration plan. Process timeline to be completed and approved. West Kensington closure underway with target completion in December. Pass through circuits already diverted. Customers affected advised and migration will be managed BAU via Planned Engineering Works.

  7. Partial Private Circuits • Action Point 06/09 (07/06/07) – Firm Offer Confirmation (FOC): • PPC customers requests feedback on feasibility. • PPC customer’s agreement required for Highband FOC timescale to be moved from 8 to 15 days.

  8. Partial Private Circuits • Action Point 18/01 (18/09/07) – Customer Satisfaction: • Industry request a CSat representative to advise on new CSat process. • Steve Meeson to present on new CSat process and format.

  9. Partial Private Circuits • Action Point 06/03 (06/12/07) – Additional Package for 5, 6 or 7 circuits: • Industry to feedback re their projected volumes.

  10. Partial Private Circuits • Action Point 06/08 (06/12/07) – ISH Extension: • Bi-Laterals ongoing

  11. Partial Private Circuits • Action Point 06/09 (06/12/07) – Out of Hours Repair: • Virgin Media expressed concerns at being advised that out of hours fault repair is on voluntary basis. Industry requests BT investigate, as Enhanced Care is a paid 24hr service. BT to investigate. • Confirmation from BTW & BT Operate that both CMC and Field Engineers are manned 24/7, 365 days with Duty Manager in place.

  12. Partial Private Circuits • Action Point 03/01 (06/03/08) – PPC Equipment Cancellation Charges: • Output of workshop distributed to workshop attendees

  13. Partial Private Circuits • Action Point 03/10 (06/03/08) – Pre-Order Surveys: • PPC customers are able to request pre-order surveys at the published BT Price List rate. Where a PPC circuit is placed as a result of the survey, the survey charge will be refunded. Product Handbook to be updated.

  14. Partial Private Circuits • Action Point 03/11 (06/03/08) – Radio Delivery: • BT is not, primarily, a radio provider. We therefore have a limited number of radio riggers, platforms etc available for provisions over radio. Also, there are limited numbers of trained radio engineers, as a result, would have difficulty handling large volumes of orders for radio provision. Radio will, therefore, continue to be offered as a "last resort" medium for PPCs.

  15. Partial Private Circuits • Action Point 03/12 (06/03/08) – Online Pricing Tool: • Industry request BT provide feedback on the Online Pricing Tool deliverables. • Subsequent Circuits - ability for customers to identify whether or not infrastructure exists with spare capacity, at site. • Include PoH SNEiD details - to enable customers to understand the capacity usage at the PoH site. • Include a "finish" button when A end is not SDH enabled and grandfathering radio button is chosen. • PoH Check - automatically check that any PoH postcode is not only a valid postcode using regular expressions but also check the postcode to mdf mapping database to make sure it is a valid PPC postcode. • Details of physical circuit routings was requested by industry but, for security reasons, this development will not take place. • The Pricing Tool is, however, no longer specific to PPCs and these developments have been built into a wider business case which will be put forward for funding approval. If funding is agreed the developments will start in Q3 and will be progressed in the order listed above.

  16. Partial Private Circuits • Action Point 01/06 (06/06/08) – Billing Migration: • Industry requests BT provide update on progress of Billing Migration • Update to the billing migration is a regular part of the PPC In- Life discussions. Therefore, this action is discharged

  17. Partial Private Circuits • Action Point 02/06 (06/06/08) – Contract Review: • BT to write out to Industry regarding the new contract review window which started 1 April 08 and due to close 30 June 08. As most CPs has yet to sign the revised contract, there is a need for the closure window to be extended. • PPC Contract Review is a regular part of the PPC In- Life discussions. Therefore, this action is discharged

  18. Partial Private Circuits • Action Point 03/06 (06/06/08) – PPC Fibre/Copper Availability: • Industry requests a progress update by end June 08 • Request placed into Openreach (OR). John Lee (C&W) advised the forum OR has submitted a SoR for this information for Ethernet. John to provide details of the SoR

  19. Partial Private Circuits • Action Point 04/06 (06/06/08) – Diagnostic Alarms: • Industry requests a progress update by end June 08 • Now part of the PPC Development Road Map. Updates will provided during this session

  20. Partial Private Circuits • Action Point 05/06 (06/06/08) – Highband FOCR Performance: • Industry requests BT insert Highband FOCR figures to presentation slide before presentation is published to forum’s website. • Update was made to previous forum presentation slide. Therefore this action is discharged

  21. Partial Private Circuits • Action Point 06/06 (06/06/08) – PPC Repair Stats: • Global Crossing asked for confirmation regarding ‘Intermittent faults’ does the figures show ‘intermittent faults’ and are they both Industry and retail figures. • Confirmation was provided to ‘intermittent fault’ figures on previous forum presentation slide. Therefore this action is discharged

  22. Partial Private Circuits • Action Point 07/06 (06/06/08) – 21CN: • Bill Du Cann to provide overview on Consult 21

  23. Partial Private Circuits • Action Point 08/06 (06/06/08) – Openreach Planning & Delivery: • To be invited to the December Forum

  24. Partial Private Circuits Product Development Update

  25. PPC Development Roadmap Q2 Jul – Sep 08 Q1 Apr – Jun 08 21 CN Migration – TDM PPC Fibre & Copper Availability Migration of PPC billing to the Geneva platform PPC Contract Review Commences Rapid Restore – Customer Trial PPC “Quick Win” - Launch Q3 Oct – Dec08 Q4 Jan – Mar 09 Q1 Apr – Jun 09 By 2014 Q3 Oct – Dec 05 Q4 Jan – Mar 06 Q1 Apr-June 06 Q2 July - Sept 06 TBC April 08 January 09 August 08 TBA 1st Oct 08 PPC Geographic Pricing PPC ‘Tungston’ Staged Delivery 21 CN Migration – sub 2mbit/s 155Mbit/s Price Review January 09 September 08 November 08 PPC Priority Repair TBA 8x2Mbit/s Commercial Offering Q4 08/09 TBC PPC Highband FOCR Improvements December 08 DES (Diagnostic Alarms) January 09 PPC Shared Infrastructure – 3rd Pary December 08 January 09 Rapid Restore - Launch January 09 PPC B End Shift Charges TBC

  26. Partial Private Circuits Product In-Life Update • QoS – Netview Reports • Billing - Migration to GenIUS • Communications & Notifications • Contract Review

  27. Partial Private Circuits • QoS – Netview Reports • Sheila Mason

  28. Partial Private Circuits • Billing • Closure of Southend Private Circuit Billing Team • Migration of PPC Billing to Geneva • Bi-Lateral held with test CPs and one non-test • Cut over to GenIUS on target for 1st October 08 • Minor enhancements programmed for post launch. Timeline for enhancements to be distributed via weekly updates.

  29. Partial Private Circuits • PPC Contract Review • Window closed • Issues collated • 1st Negotiation Meeting to be arranged

  30. Partial Private Circuits • Communications: • August - West Kensington Closure briefings sent • Rapid Restore Trial invitation briefing. • Pricing Notifications: • New Excess Construction -Joint Box charges notified by Openreach. Pass through charges require 90 day notification for PPCs.

  31. Partial Private Circuits • Forum Review

  32. Partial Private Circuits A.O.B Next Meeting Scheduled 4th December 2008 BTC, Business Showcase

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