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PPC Industry Forum 04 March 2010

PPC Industry Forum 04 March 2010. Partial Private Circuits. Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication.

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PPC Industry Forum 04 March 2010

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  1. PPC Industry Forum 04 March 2010

  2. Partial Private Circuits • Disclaimer • BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. • Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. • In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available • BT reserves the right to make changes to the information in this presentation at any time without further notice • Exclusive reliance on the information in this slide pack is at your own risk

  3. Partial Private Circuits • Agenda • Introductions – All • Wholesale Customer Road Maps - Sarah Tomlinson • 21C Update - Bill Du Cann • Review of previous actions – Leslie Hurrell-Smith • Product Development Update – Pauline Cowie • Product In Life Update – Jeneva Hibbert • QoS Reports • Communications/Notifications • BCMR Update • AOB – All • Forum Review - Leslie Hurrell Smith • Date of next meeting - All

  4. Partial Private Circuits – Industry Forum • Introductions

  5. Partial Private Circuits • Wholesale Product Road Map - An Overview • Sarah Tomlinson - Wholesale Marketing

  6. Our Path to the future – BTW Roadmaps.4th March 2010

  7. Agenda How did we get to where we are today? What will you see? A guided tour around the new site What’s next – help us shape the future of the site. Any questions

  8. HOW DID WE GET HERE TODAY? History 21CN/Consult21 documents/slides to today’s online roadmaps Why have we deployed the BTW Customer Roadmap? A top issue for customers raised via various channels, CE workshops, CSAT surveys, CRMs. etc, etc Improve information on our products & product developments Enable you plan your investments & developments

  9. WHAT WILL YOU SEE? Single source of product developments Covering BT Wholesale Product portfolio Additional information including activity detail business impact where to go for more information Timeframes Regular monthly updates with flags Access to plans 24/7 Opportunity to feedback – blog on-line.

  10. HOW TO ACCESS THE SITE • Via • Inspire – • http://www.btwholesale-inspire.com/ • On the BTW.com home page. Click on the banner MyPage widget

  11. THE GUIDED TOUR. Enter Customer facing roadmap site

  12. WHAT’S NEXT?Help us shape the future of the site Phase 2 could include Possible roadmaps for other areas e.g. bill improvements or delivery roadmaps?

  13. Questions  Answers

  14. Contact: sarah.tomlinson@bt.com Thank you

  15. Division/Author/Owner May 9, 2006 www.btwholesale.com

  16. Division/Author/Owner May 9, 2006 www.btwholesale.com

  17. Division/Author/Owner May 9, 2006 www.btwholesale.com

  18. CONTENT PAGE _v Division/Author/Owner May 9, 2006 www.btwholesale.com

  19. Division/Author/Owner May 9, 2006 www.btwholesale.com

  20. Partial Private Circuits • 21CN Update • Bill du Cann

  21. Partial Private Circuits Review of Previous Actions (in conjunction with Action List)

  22. Partial Private Circuits Action Point 04/12 (04/12/08) RFT T2R Initiatives Presentation: Validation Rules Global Crossing requests for clarification of the rules.

  23. Partial Private Circuits Action Point 01/03 (05/03/09) Exchanges taken off the Closure List Cable & Wireless requests for clarification regarding the postponement of notified closures.

  24. Partial Private Circuits Action Point 05/06 (04/06/09) Provisioning Stats – Requirement for Mean Time to Provide to be shown in Working Days instead of Calendar Days on the Wholesale Customer Reporting tool.

  25. Partial Private Circuits Action Point 09/06 (04/06/09) Excess Construction Charges (ECC) – Duplication of Charges Global Crossing requested a mechanism for the identification of costs for dual provisions at the same site.

  26. Partial Private Circuits Action Point 01/09 (17/09/09) Central Birmingham Zone (CBZ) Cable & Wireless requested the percentage of circuits meeting the 10-day lead-time.

  27. Partial Private Circuits Action Point 04/09 (17/09/09) B End Shift Price Global Crossing requested BTW share new prices with Industry prior to price notification

  28. Partial Private Circuits Action Point 07/09 (17/09/09) Central London Zone (CLZ) Exchange Review CPs requested details of their circuits affected by the review

  29. Partial Private Circuits Action Point 01/12 (03/12/09) Efficient Use of Point of Handover (PoH) Equipment – Consultation Proposals CPs to feedback by 26 February 2010

  30. Partial Private Circuits Action Point 02/12 (03/12/09) Wholesale Customer Reporting (WCR) – My Page Linkage Virgin Media requested confirmation that WCR would be available from My Page

  31. Partial Private Circuits Action Point 03/12 (03/12/09) Wholesale Customer Reporting (WCR)– Security Global Crossing requested confirmation of WCR security

  32. Partial Private Circuits Action Point 04/12 (03/12/09) Wholesale Customer Reporting (WCR) – Shortfall between WCR & Netview Plus Global Crossing confirmation re accessing previously accessed data from Netview Plus.

  33. Partial Private Circuits Action Point 05/12 (03/12/09) Point of Handover (PoH) Failure CPs requested confirmation on the process for reporting PoH ADMs

  34. Partial Private Circuits Action Point 06/12 (03/12/09) Lead to Cash (L2C) – Validation Rules Global Crossing requested clarification on whether the Lead to Cash (L2C) validation rules had changed as a result of the Right First Time initiatives

  35. Partial Private Circuits Action Point 07/12 (03/12/09) RPC to PPC Conversion Virgin Media wanted clarification on whether it is possible to convert one RPC circuit into two PPCs

  36. Partial Private Circuits Action Point 08/12 (03/12/09) CELA (Central and East London Area) Discounts Virgin Media requested CELA discount states discount applied to circuits only and not terminating equipment.

  37. Partial Private Circuits Action Point 09/12 (03/12/09) Contractual Delivery Date (CDD) – Movement of Global Crossing enquired whether BTW intended matching Openreach’s plan regarding the movement of CDD (Contractual Delivery Dates)

  38. Partial Private Circuits Action Point 010/12 (03/12/09) Serving Exchange Association – Croydon Exchanges Global Crossing requested clarification regarding the rules on the selection of Croydon Exchanges

  39. Partial Private Circuits Product Development Update

  40. PPC Development Roadmap

  41. Partial Private Circuits Product In-Life Update • QoS Reports • Communications & Notifications • Business Connectivity Market Review (BCMR)

  42. Partial Private Circuits • QoS Reports

  43. Partial Private Circuits – Provision Stats

  44. Partial Private Circuits – Provision– Early Life Failures (ELF)

  45. Partial Private Circuits – Provision to Customer Required by Date (CRD)

  46. Partial Private Circuits – Provision – Mean Time to Provide

  47. Partial Private Circuits – Provision Stats - Chart

  48. Partial Private Circuits – Repair Stats

  49. Partial Private Circuits – Repair – Repeat Faults

  50. Partial Private Circuits – Mean Time to Repair – Including Intermittent Faults

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