ITAC CIO Roundtable

1. ITAC CIO Roundtable February 24, 2009 Community Services I&IT Cluster Jim Hamilton, CIO & ADM

2. Our Program Partners Ministry of Citizenship and Immigration (MCI) Ministry of Culture (MCL) Ministry of Education (EDU) Ministry of Municipal Affairs and Housing (MMAH) Ministry of Tourism (MTOUR) Ministry of Training, Colleges and Universities (TCU)Plus Nine agencies, boards and commissions Cluster Profile Provides I & IT services to almost 5,000 staff and program partners located in nearly 200 sites in Ontario Partner ministries provide services to 130 agencies, boards and commissions CSC employs over 200 individuals and manages a high profile portfolio Supports several multi-year projects using challenging technology Administers large sets of data across the education and municipal sectors Community Services Cluster (CSC) Overview

3. Cluster Priorities – Short Term Business Application Support • Operate and support 120+ business applications • Project Management Office - procures resources for projects • Project gating processes • ITIL Service Management processes CSC Internal Improvement Initiatives • Service level agreements with program partners • Planning services • Business case development • Architecture processes Value-Added Services Develop and Deliver Systems and Services • 50+ projects planned or underway for 2009 – 2013 (see selected examples on next slides)

4. Cluster Priorities – Longer Term(in the next 18 months) • Enterprise Grant Management System (EGMS) • Ontario Immigration Extranet Ministry of Citizenship and Immigration • OnSIS Operational Data Store Phase 2 • ESDW OnSIS Alignment R2a,3,4,5 • Application to load EQAO Student level data to ESDW • ESDW Infrastructure ever greening project • Public Sites/Applications • ESDW on-going Infrastructure Cost • L-18 – Strategic Information System • Special Education Needs System • Statistical Neighbors (K-12) development and rollout Ministry of Education

5. Cluster Priorities – Longer Term(in the next 18 months) • Document and Records Transformation Project (DART) - in partnership with OCIPO • Long-term Content Management System internet site (CCAS) • Landlord and Tenant Board – future releases Ministry of Municipal Affairs and Housing • Employment Ontario Information System (EOIS) • OSAP IT Renewal • Postsecondary Financial Information System (PFIS) • Strategic Information Management System (Release II) Ministry of Training, Colleges and Universities

6. RFP and RFS’ to be Released Over the Next 6-8 Months • Affordable Housing Information Management System (AIMS) • Documents and Records Transformation Project • Employment Ontario System • Enterprise Grants Management System • Community Services Cluster – internal improvement initiatives

7. Big Challenges Facing the Cluster and/or the OPS • Human Resources Challenges • Financial (I & IT Costs and Economy) Challenges • Business Challenges • Technical Challenges • Other (Service Model / Process) Challenges

8. Contact Information For more information, contact Jim Hamilton, CIO/ADM Community Services I & IT Cluster Jim.Hamilton@Ontario.ca (416) 325-4727 Jim Hamilton Chief Information Officer Assistant Deputy Minister Marie Dearlove Executive Assistant (A) Saba Kahn Administrative Assistant (A) Tricia Ireland Director, Technology & Business Solutions - MCI/MCL/MTOUR/MMAH Joanne Hiscock Director, Information Technology Service Management Paul Burns Manager, Project Management Office Mark Brion Director, Information Management & Planning Soussan Tabari Director, Technology & Business Solutions - EDU/TCU (Vacant) Manager, Cluster Coordination

9. ITAC CIO Roundtable Economics and Transportation I&IT Cluster Ken Kawall, CIO February 24, 2009

10. Economics and Transportation I&IT Cluster (ETC) Overview The Economics and Transportation I&IT Cluster: • Provides leadership in the use of I&IT to six ministries • Ensures that I&IT services and investments are effectively developed, deployed and supported • Works with ministry partners to support delivery of core Ministry businesses and key initiatives • Brokers and manages IT service providers; modernizes information practices, systems and applications on behalf of ministries • Measures and monitors performance to identify improvement opportunities

11. Ministries Supported - ADM New Deputy New Ministry New Deputy New CAO Transportation Economic Development Small Business & Consumer Services Economics And Transportation Cluster International Trade & Investment Research and Innovation New CAO New ADM New Ministry New Deputy Labour - / + ADM

12. Cluster Priorities – Short Term • Enhanced Driver Licence Card • Photo Comparison Technology • Ontario Photocard • E-CRM Project • GIS Investment Attraction Tool • Ministry of Labour Legacy Modernization

13. Cluster Priorities – Longer Term(in the next 18 months) • Road User Safety Modernization • Highways Infrastructure Business Suite

14. RFP’s to be Released Over the Next 6-8 Months HIBS - RFI • RFP - Location Referencing and Investment Planning • RFP - Mapping Services Road User Safety - RFI • RFP - Business Rules Extraction • RFP - Integration Services • RFP - Enterprise Solutions Enterprise Service Bus, Electronic forms, Document management, Customer Data Integration, Financial Management, Workflow Management, and Supply Chain Management

15. Modernize 5% Modernize 20% Grow 25% Grow 30% Run 70% Run 50% Big Challenges Facing the Cluster and/or the OPS Target Today Transformation Challenge • reduce technology footprint • enterprise/package solutions • service culture • planning discipline • accountability framework • increased capabilities • people transformation • run IT as a business

16. Contact Information Ken Kawall, Chief Information Officer ken.kawall@ontario.ca Harjeet Kaur, Director harjeet.kaur@ontario.caRoad User Safety Solutions Branch Harp Ahluwalia, A/Senior Manager harp.ahluwalia2@ontario.caEnterprise Solutions Office Bob Petrillo, A/Senior Manager bob.petrillo@ontario.caSolutions Engineering Office Howard Bertrand, Director howard.bertrand@ontario.caHighways & Economics Solutions Branch Laura Munari, Senior Manager laura.munari@ontario.caApplication Services Office Dan Young, A/Senior Manager daniel.young@ontario.caBusiness Solutions

17. ITAC CIO RoundtableCentral Agencies I&IT ClusterSamantha Liscio, ADM & CIO (A) February 24, 2009

18. Central Agencies I&IT Cluster (CAC)Overview • Provide customer-focused business solutions, services management and I&IT strategy and planning to • Cabinet Office (including Premier’s Office and Lieutenant Governor’s Office) • Policy and communications • Ministry of Energy and Infrastructure • Public infrastructure investments • Ministry of Finance (including Financial Services Commission of Ontario and Ontario Financing Authority) • Financial services regulation • Fiscal policy and controllership • Government financing • Tax policy • Ministry of Revenue • tax administration

19. CAC short-term priorities (next 6 months) • Major I&IT initiatives • Corporations Tax Systems Harmonization and Related Procedures (CT-SHARP) • Green office assessments • Information management • Modernizing Ontario’s Systems for Tax Administration (MOST) • 2009 Ontario Budget - ? • Ontario Newsroom • Revenue Generation • Telework • Fee-for-service conversion

20. CAC long-term priorities (next 18 months) • Major I&IT initiatives • Application delivery patterns • Mainframe decommissioning • Major Application Portfolio Strategy (MAPS) • Midrange refresh • Modernizing Ontario’s Systems for Tax Administration (MOST) • 2009 Ontario Budget – ? • Service delivery model • Sustainment model for MOST and other applications • Accessibility assessments

21. RFPs and RFSs to be released over next 6-8 months • About 4,400 workstations to be refreshed through ITS during 2009-10 (Compugen/IBM) • Moving to solutions-based consulting, as required • Short-term requirement for task-based consulting • More ad hoc, one-off consulting during FFS conversion

22. Challenges facing CAC • Attracting and retaining IT talent • New skill sets (e.g., move to integrator role) • Specialty services (e.g., IM, architecture) • Service portfolio approach • Project and portfolio management • End-to-end service tracking • Fee-for-service conversions • Current economic climate

23. Contact information Samantha Liscio ADM & CIO (A) Central Agencies I&IT Cluster Tel: (905) 433-6890 E-mail: samantha.liscio@ontario.ca David Reid Manager, Business Services Central Agencies I&IT Cluster Tel: (905) 433-6533 E-mail: david.reid@ontario.ca

24. ITAC CIO RoundtableOffice of the Corporate Chief Technology Ron Huxter, CCTO February 24, 2009

25. Office of the Corporate Chief Technology Officer (OCCTO) Overview • OCCTO has three branches • Corporate Architecture Branch • Applied Architecture Branch • Technology Adoption Branch • Major Lines of Business (relevant to ITAC members) • Major Application Portfolio Strategy (MAPS) • Technology Town Hall • Technology Tours • Innovation Lab • IT Standards • ITAC Discovery Series

26. Cluster Priorities – MAPS MAPS has three goals: • Mitigate Application Failure (public service risk metric) • Approximately 2000 applications of which approximately 200 are categorized as “major”. We need to reduce the number of applications. • highest risk grouping is focus of application specific action plans (base funding, budget process, in-year funding …etc). To-date the clusters have mitigated risk associated with 24 of the 77 highest risk applications. • Mitigate Future Issues • common infrastructure environments (ruthless standardization) • common software tools and applications (ruthless standardization) • Establish Common Methods and Tools (GO-ITS) • OPS standard system development life cycle • Industry, technology, application and standards roadmaps • Best practice technology adoption process (infrastructure and application)

27. Cluster Priorities – Technology Town Hall • Encouraging peer to peer conversations between IT Industry & OPS, without sales, marketing and procurement hurdles • 6 events as of December 2008: • June 19, 2006: New Technologies in Security & Identity Management • December 7, 2006: Accessing your Information Any Time, Anywhere, Any Place, with Any Device • July 5, 2007: Anytime, Anywhere Government – Enabling Future Service Delivery & Workplaces • Nov 26, 2007: Web 2.0 in Government • May 14, 2008: Green IT • Nov 21, 2008: Cloud Computing • 1800 registrants to date, approx 45% - 55% split between private & public sectors • Next Town Hall: Friday June 5, 2009, Ontario Room, 2nd Floor Macdonald Block, Queen’s Park with topic TBD (advisory panel input)

28. Cluster Priorities – Technology Tours • Open, strategic discussions under non disclosure with key vendors on select topics. Sessions held in GTA • Focus on thought leadership, strategies & technologies, not specifically on products • 28 events held as of December 2008 (12 in 2007, 16 in 2008) with 12 planned for 2009 • 2010 Schedule • January: Citrix • February: Google • March: Information Builders • April: Cisco • May: TBD • June: TBD • 2009 Schedule • January: ABS/Metrics 3D July: Nortel • February: Bell August: McAfee • March: Deloitte September: Lenovo • April: Research In Motion (RIM) October: Cognos • May: Lexmark November: SyBase • June: Computer Assoc. (CA) December: Intel

29. Cluster Priorities – Innovation Lab • Collaboration between Ontario Government, MaRS Discovery District & IT Industry • Venue to test and validate the integration of emerging technologies as “green field” opportunities, or with legacy systems. • Current participants include: • MaRS Discovery District • HP • Lenovo • Sun • Dell • Oracle • IBM • Microsoft • Nortel • Tandberg • Negotiations currently underway with additional participants

30. Cluster Priorities – IT Standards • Subject of ITAC information session is summer of 2008 • Government of Ontario currently has 58 formal IT Standards (GO-ITS) • There were 11 IT standards approved in 2008 • IT standards work plan for 2009: • 27 updates (5 major updates, 22 minor) • 6 significant standards under development, e.g., case management, business intelligence, data base, video equipment, wiring topology, business number

31. Cluster Priorities – ITAC Discovery Series • Education seminars to improve ITAC member’s understanding of government’s IT related processes in an open and casual environment • Sessions to-date are: • May 2008: IT Standards • June 2008: IT Gating Process • November 2008: Privacy & Security Considerations in Applications Development • Additional sessions are under consideration for 2009, and will be announced on the ITAC website.

32. RFP and RFS’ to be Released Over the Next 6-8 Months • RFP and RFS activity is primarily at the project and will come from clusters (OCCTO has very minor opportunities) • Most significant change is how we standardize and provision the common application environments • standardized .Net and Java environments (dev, test, UAT, staging and production) • 3-5 year refresh of standardized environments • ongoing maintenance of legacy environments (10yrs+) • enterprise/common applications

33. Big Challenges Facing the Cluster and/or the OPS • cultural shift in OPS to link investment in systems to service delivery priority • moving new application developments into common environments … slow at first and then hard to keep up • adopting enterprise-wide application portfolio approach: • funding, e.g., asset capitalization • investments, e.g., prioritization of IT spend • common/shared applications • working with vendor community: • over time simplified environments = standardized products • maintaining viability of legacy systems

34. Contact Information For any additional information or follow-on questions please contact: Ron Huxter Corporate Chief Technology Officer Office of the Corporate CIO Ministry of Government and Consumer Services email: Ron.Huxter@Ontario.ca Tel: 416-327-1476

35. ITAC CIO Roundtable Health Services I&IT ClusterAlice Keung, CIO February 24, 2009

36. Health Services Cluster (HSC)Strategic Direction • Position HSC to be proactive and responsive to the shift in the MOHLTC business model to stewardship, and the changing health system strategies and priorities. • Increase HSC’s effectiveness and efficiency in: • Delivery of seamless integrated IT solutions • Simple, fast and user friendly IT service • IT operational excellence • Continue on the path of OPS modernization, and ensuring that HSC is aligned with I&IT trends and remains an OPS I&IT practices leader.

37. I&IT Project Centre (ITPC) • A Centre of Excellence of the OPS IT Executive Leadership Council (ITELC) housed within HSC • Transforming project, program and portfolio management OPS-wide • Collaborating with all I&IT clusters and Infrastructure Technology Services on the “3-3-4 Maturity Transformation Initiative” • Increasing our organizational maturity through: • Training, mentoring, coaching, rewards and recognition • Improved, integrated processes and enterprise technology

38. HSC Strategic Objectives

39. Cluster Priorities • Collaboration • Business Intelligence • Support to e-Health Ontario agenda • Legacy modernization projects • Website redesign and consolidation • Numerous other development and maintenance projects • Ambulance Communication Services

40. Big Challenges Facing the Cluster and/or the OPS • Better IT investment decision-making, aligned with health system strategic priorities and health system IM strategies • Managing the IT portfolio pro-actively: • leverage opportunities to consolidate and standardize applications; • set strategies on the management of obsolete and non-strategic IT assets • Improving speed of delivery of new IT solutions • Increasing speed and reliability of data sharing • Implementing pricing models which are understood by clients and fairly reflect costs • Implementing accessibility requirements – Accessibility for Ontarians with Disabilities Act (AODA)

41. Contact Information Alice Keung, CIO Phone: 416-314-1279 Email: alice.keung@ontario.ca