Scottish Community Care Benchmarking Network

1. Scottish Community Care Benchmarking Network Stephen Kerr, Chairperson: North Lanarkshire CHP Gordon Smith, Co-ordinator

2. Where did we come from? Community Care Outcomes Framework Improved health Improved wellbeing Improved social inclusion Improved independence and responsibility

3. 6 Themes • User & Carer satisfaction • Faster Access • Quality of Assessment • Support for Carers • Identifying those at risk • Moving services closer to Users and Patients

4. Who are we? 32 Health & Care Partnerships with: Partnership Agreement Aims & Objectives Code of Practice Structure & Budget Work Plan Learning & Development Plan Benchmarking Methodology Affiliation with: Joint Improvement Team Partnership Improvement & Outcomes Division Analytical Services Division NHS ISD

5. What we set out to achieve • Facilitate the sharing and development of best practice and service excellence in Community Care through benchmarking, the exchange of information and identifying ‘what works’ • Use Benchmarking activity and analysis as a step to improving results for people who use services and their carers through better and more focused reporting of joint performance

6. What have we done? • Quarterly Meetings • Benchmarking Training • Benchmarking Projects • Review of Community Care Outcomes Framework • Networking

7. Benefits of Benchmarking Programme Identified by Members of the Scottish Community Care Network Generates a positive attitude Shared approach would lead to more robust outcomes Inform realistic targets Consistency of definitions / guidance Ability to look at what works – being more innovative Ability to discuss interpretations / definitions Creates more mature way of working – peer to peer More credibility Relationship building Growing awareness Standardisation of data collection, processes Identifying areas to strengthen Driving efficiency Looking at processes behind outcome Comparison within a secure network, collaborative working Establish contextual information Have information to inform decisions Establishes somewhere to work from and somewhere to aspire to

8. What we plan to do next! “The challenge is how to design your business to fit the customer rather than making the customer fit your business”

9. Benchmarking Service Data management system • Secure Site • Web based • News/Blog/Forum Pages • Benchmark Query Tool

14. Benchmarking‘The process of identifying, understanding and adapting, outstanding practices and processes from organisations in any industry, anywhere in the world in order to help your own organisation to improve its performance’ Benchmarking Service • Collecting, analysing and presenting specific datasets • Facilitation and co-ordination of specific benchmarking projects • Research on specific topics • Linking to other sites and networks • Technical Support to members

15. Scottish Community Care Benchmarking Network We’ve got the.......... • People, Network and Structure • Training & Methodology • Technology • Data management system • Align & Integrate

16. Contact Details gordon.smith@midlothian.gov.uk • kirsty.mcintyre@midlothian.gov.uk