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Entrepreneurship in Entertainment Technology. Welcome!. Today’s agenda. Company Values and Culture People. Values. Core Values. Zappos 10 core values. Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative and Open-Minded
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Today’s agenda • Company Values and Culture • People
Zappos 10 core values • Deliver WOW Through Service • Embrace and Drive Change • Create Fun and A Little Weirdness • Be Adventurous, Creative and Open-Minded • Pursue Growth and Learning • Build Open and Honest Relationships With Communication • Build a Positive Team and Family Spirit • Do More With Less • Be Passionate and Determined • Be Humble
Competing Values Framework Flexibility and Discretion Clan Adhocracy Internal Focus and Integration External Focus and Differentiation Hierarchy Market Stability and Control
homework • For Next Class (Tuesday) • Your company values (3 to 5 of them) • How your values will manifest themselves in your culture, both visibly and invisibly (prepare to be questioned about this) • 7 minutes
resources • Some interesting blog posts from entrepreneurs: • Dan Shapiro – Your Company Culture is a Meaningless Platitude • Chris Moody – Startup Culture: Values vs. Vibe • Stever Robbins (on HBR) – Your Every Move, Your Culture • Zappos: • Harvard Business Review – Four Lessons on Culture and Customer Service from Zappos CEO • Harvard Business Review – How Zappos Infuses Cuture Using Core Values • Zappos Website – Zappos Family Core Values • OCAI: • Competing Values Framework