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Manager’s Meeting November 16, 2008

Manager’s Meeting November 16, 2008. Agenda Clover Hill presentation Supervalu Loyalty Marketing CMAP Scandown Slotting Your Turn to Brag Operations Store Tour – Middletown Shop ‘n Save. +3.49% YTD. + 2.97% YTD. + 5.02% YTD. Shop ‘n Save. YTD $24.85. Save-A-Lot. YTD $24.59.

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Manager’s Meeting November 16, 2008

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  1. Manager’s Meeting November 16, 2008 • Agenda • Clover Hill presentation • Supervalu • Loyalty Marketing • CMAP • Scandown • Slotting • Your Turn to Brag • Operations • Store Tour – Middletown Shop ‘n Save

  2. +3.49% YTD

  3. + 2.97% YTD

  4. + 5.02% YTD

  5. Shop ‘n Save YTD $24.85 Save-A-Lot YTD $24.59

  6. Scan Down Credits

  7. Blackhawk Mall Gift Cards

  8. Shop ‘n Save 2nd Trimester results (57 stores reporting) Dept Gross Fees Supplies Net GP SPEH Grocery 27.86% 4.00% .71% 23.55% 222.85 Produce 28.88% 1.95% .61% 26.40% 155.33 Meat 26.35% .80% 1.53% 24.02% 166.56 FF 36.28% 6.07% .09% 30.21% 496.93 Dairy 26.29% 3.83% .36% 22.35% 418.30 Bakery 44.24% 2.39% 5.49% 36.36% 46.64 Deli 41.51% .51% 3.16% 37.85% 46.64 GM/HBC 29.07% 9.09% .09% 19.98% 254.94 Total 29.23% 3.12% 1.24% 24.88% 104.07

  9. Jamieson Family Markets Total Groc Meat Prod FF Dy Deli Bky HBC • Walnut Hill 28.9032.70 25.21 32.87 34.53 29.72 45.77 51.51 18.68 • Fairchance 26.08 29.41 27.78 30.52 39.21 27.81 41.85 49.32 26.84 • Waynesburg 23.95 28.00 23.36 23.45 33.82 21.20 39.96 46.81 40.72 • Cheat Lake 25.45 27.14 22.29 31.93 41.35 28.14 46.34 50.85 19.93 • Middletown 24.07 26.79 24.13 30.05 34.31 26.91 40.82 52.87 18.47 • So. Fairmont 24.53 27.64 28.97 29.77 26.10 26.56 45.52 47.52 22.74 • Fairmont 21.32 23.57 19.96 29.38 35.68 18.13 46.20 48.70 24.09 • Mannington 23.78 25.87 29.47 27.51 36.50 24.73 41.58 52.04 29.65 • Shinnston 24.86 26.02 23.73 35.10 36.21 27.76 40.59 54.11 34.27 • Combined 25.2827.9724.97 30.3634.8926.2643.69 50.5325.33 • 57 stores 23.55 27.86 26.35 28.88 36.28 26.29 41.51 44.24 29.07

  10. Recap of Expense Controls • Turning off ovens and other equipment when not in use • Case cleaning on a monthly schedule • Floor crews – time, equipment, materials • Eliminating trash liners in offices • Bag controls – save one bag per customer results in $80,000 a year in savings • Turn down thermostat 2 degrees = 20% savings • Keep doors closed • Vendor invoices • Repairs and maintenance – consolidate repair trips – make sure only authorized and approved vendors are used • Reducing turnover • Using old supplies

  11. Recap of Expense Controls • Uniform use • Proper training on new hires – re-train others • Box cutters • Reduce the number of trucks on slow weeks • Watch over grinding in the mornings • Code the items in the cooler to make it easier and faster to order • Think 6 – items per bag • Think potential fraud on mall cards / gift cards / fuel perks etc… • Reduce fax machine use • Reduce the number of copies of information you receive

  12. Recap of Expense Controls • Employee awareness of equipment, cleanliness, general maintenance, costs etc… • Trash pick up schedules – automatic or when needed? • Winter preparedness - Snow removal, salt, shovels etc… • Scratch paper, office supplies

  13. Company News • Newest Party Store underway in Altoona PA – to join stores in Morgantown and Johnston • Halloween store in Uniontown Mall - in & out • Buchannon Shop ‘n Save will close officially December 1 • South Fairmont remodel set for January 2009 • Fresh Fest – Nov 20 and 21. • Save-A-Lots at Walnut Hill and Rosebud set record sales week ending Nov 8 • I finally have a home!!!!

  14. Operations - Topics for Discussion • Cashier Training – Orientation Process • Key initiative • Follow up on your stores training practives • Cleaning Supplies • Watch off the shelf uses • Inventory Control • Products • Supplies • Orientation Process • Hire hard / Manage Easy • Lisa’s first day

  15. Lisa’s First Day

  16. What New Employees need to Know Immediately.... • Employee parking area • Rest room location • Breakroom location • Who is who • First-aid area.

  17. Rules and Special Policies • Hours of work, time sheets and schedules • Punctuality and attendance • Safety rules • Lunch period and breaks • Paydays • Absences. • Probationary training periods • Vacations, insurance, and other benefits • Special customs and rules • Procedures unique to your department.

  18. How can I Help New Employees fit in With Co-Workers • Introduce them to a few of their co-workers • Start them out with people you believe are good role models • “Buddy” them up with longtime employees, this can effect the way newcomers feel about their jobs.

  19. What Task can I Teach or Assign That They can do Well? • They need a “Win” early! • Focus them on one task at a time and give them feedback • Find a job based on their past experiences • Show them how to do it to your standards • Once confidence and success is accomplished on a task move on to more complex tasks.

  20. What can I do to Provide them with Something Positive to Talk About That Evening? • Make it a point to see them at the end of their first day • Remember their name! • Tell them what they did well • Discuss how the first day is rough.

  21. Environment for Retention Performance • Feedback • Provide both positive and negative • Measurement • 30 - 60 - 90 day reviews • Document how they are doing • Recognition • If they meet the standards and maintain them give them recognition...pay...pat on the back.... • Starting an employee out right saves you time, money and improves morale. It’s a WIN / WIN for everyone.

  22. Operations - Topics for Discussion • Final Approach – addressing the customer should be standard in all stores – 100% of the time • Hello, did you find everything you needed • Do you have your Pump Perks Card AND • Can I interest you in our featured item of the week That’s the process, no exceptions • Scan / Pricing Accuracy • Files up to date • Backdoor Receiving • Discrepencies – patterns - vendors • Halloween Sales Recap • Keep your records up to date and ready for next year

  23. Operations - Topics for Discussion • TPR tags – DSD • Vendors are charged for these – please hang them up • Substitutions • Customers expect to get what they came for not a substitute • We could lose the trust of our customers and our suppliers • Outside Purchases • Limit the number of times we open the door • Reduce the chances of loss • Authorized vendors only • Can you justify the outside purchase

  24. Operations - Topics for Discussion • New focus on customer care • “Customer First” our new campaign • Replace PAID stickers • On the name badge • In the breakroom • By the time clocks • Top of Mind 24/7 - 365 days a year • Point person to ensure we stay focused

  25. Operations - Topics for Discussion • Department Meetings - schedule • Deli Operations • Approved Vendors • Inventory Control • Inventories • Shrink • Pricing

  26. Next Meeting • December 9 • Christmas Luncheon • Save-A-Lot store manager’s will join us • Slide show of Fresh Fest • Goals and Objectives for 2009 for your store • Provide 8 major objectives you will focus on for the new year.

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