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Northern Ireland Housing Executive

Northern Ireland Housing Executive. Northern Ireland Best Practice Scheme Launch. Paddy McIntyre Chief Executive 24 th January 2008. Outline. Best Practice Scheme Background to the Housing Executive Partnerships Our Approach Examples of Key Partners A Case Study – Homeless Support Team.

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Northern Ireland Housing Executive

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  1. Northern Ireland Housing Executive Northern Ireland Best Practice Scheme Launch Paddy McIntyre Chief Executive 24th January 2008

  2. Outline • Best Practice Scheme • Background to the Housing Executive • Partnerships • Our Approach • Examples of Key Partners • A Case Study – Homeless Support Team

  3. Northern Ireland Best Practice Scheme • Involved in Best Practice Scheme since 2004 • Partnership Working • Our commitment – 2 events (May & October) • Business Improvement Strategy • EFQM Excellence Model - 2006 NI Quality Award • Investors in People • Charter Mark – District and Grants Offices • ISO 9000 &14000

  4. Housing Executive Act (NI) 1971 • Regularly examine housing conditions/ requirements • Draw up programmes to meet needs • Tackle Unfitness • Improve Housing Conditions • Encourage provision of new houses • Housing Research, Information & Advice • Manage Housing Stock • Home Energy Conservation Role 1996

  5. Our Objectives • Achieving the Decent Homes Standard • Promoting independent living • Fostering urban and rural regeneration • Promoting affordable housing • Building a stronger community • Delivering better public services

  6. Northern Ireland Housing System - Roles

  7. Scale of our business – in the last year we have: • Contributed over £400m to the local economy • Administered a Housing Benefit budget of £405m • Approved over 7,300 private sector grant applications • Invested £32m in adaptations • Sold 2,200 homes to sitting tenants, generating £101m • Managed a waiting list of 36,000 applicants

  8. Scale of our business – in the last year we have: • Managed Supporting People with a budget of £56m • Contributed to a 20% improvement in energy efficiency • Implemented Housing Strategies • Managed a housing stock of 92,000 • 395,000 Repair requests and inspections • 2.8m telephone calls through our landlord function • 360,000 visits to our local offices for landlord services

  9. Partnerships • Partnership Working – reflected in our Mission, Vision and Values • Our approach is to identify partners in all key activities and to work closely with them in the delivery of our strategy and objectives • Framework introduced in 2001. Reviewed in 2004 and 2006

  10. Key Partnerships • Housing Community Network • Supporting People • “Egan” Contracts • Strategic Partnership - BT • Other Agencies & Voluntary Sector • Homeless Support Team

  11. Egan Contracts • Response Maintenance - £40m p.a. • Longer term partnership contracts • Emphasis on Quality, Value for Money, Timeliness • 95%+ Customer satisfaction • Lower complaints • More streamlined processes • Now being extended to other categories of work

  12. Customer Satisfaction - Repairs

  13. Maintenance Service Customer Satisfaction Repairs (Egan)

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