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ISO 9000 - An introduction Part 1. P. B. Dhanish Mechanical Engineering Department National Institute of Technology, Calicut Email:dhanish@nitc.ac.in. Phone: (0495) 2286401(O), 2286415(D), 2440283(R). http://www.nitc.ac.in. Those ads!. What is ISO? What is ISO 9000?
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ISO 9000 - An introductionPart 1 P. B. Dhanish Mechanical Engineering Department National Institute of Technology, Calicut Email:dhanish@nitc.ac.in Phone: (0495) 2286401(O), 2286415(D), 2440283(R) http://www.nitc.ac.in
What is ISO? What is ISO 9000? Why go for ISO 9000 certification? Who gives the certificate? How to get certification? What does it cost? ISO 9001:2000 - Requirements Ten steps to ISO 9000 ISO 9000 - An introduction
What is ISO? • International Organization for Standardization • Federation of national standards bodies • Publish International Standards • “isos” - equal www.iso.ch
What is ISO 9000? • ISO 9000:2000 - Quality management systems – Fundamentals and vocabulary • ISO 9001:2000 - Quality management systems – Requirements • ISO 9004:2000 - Quality management systems – Guidelines for performance improvements
What happened to ISO 9002:1994? • Obsolete from 2000 • Earlier certificates valid up to 2003 • As also ISO 9003:1994
Why quality systems? • Inspection cannot create quality
Quality is not a gamble Quality has to be planned