Knowledge Management and the Learning Organization

1. ©Organizational Knowledge Management Systems Knowledge Management and the Learning Organization Mohamed F Bhyat

2. ©Organizational Knowledge Management Systems What is KM? KM is a business enabler. It is Management of Corporate – Intellectual Assets. Human Capital: the skills, talent, and knowledge that a company’s employees possess; their capability, creativity, capacity, relationships and networks Information Capital: the company’s databases, information systems, networks, and technology infrastructure. Organizational Capital: the company’s culture, its leadership, how aligned its people are with its strategic goals, and employees’ ability to share knowledge. This includes: Formalized business processes; and Intellectual Property Patents, Trademarks, Branding, etc These assets are often intangible, have perceived value that can only be recognized when transacted, and are not measured by GAAP KM is a key enabler of modern comptrollership (Financial Management and Control)

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4. ©Organizational Knowledge Management Systems Developing a learning organization by creating an organizational capability and culture that supports knowledge management

5. ©Organizational Knowledge Management Systems KM and the Learning Organization A learning organization – one in which it systematically and collectively learns from its own projects and programmes and from the experience of its respective stakeholders. The knowledge management strategy is to enable the above, i.e. to provide a methodology and process to assist an organization to learn from experiences and incorporate the learning as feedback into its planning process for creating an information and knowledge ricj organization The KM methodology creates the link between individual and organizational learning in the and integrates into a single comprehensive model the key drivers of a learning organization. The KM methodology addresses the concept of "tacit knowledge" from "explicit knowledge" and describes the process of alternating between the two.

6. ©Organizational Knowledge Management Systems The “Spiral of Organizational Knowledge Creation” Adapted from The Knowledge-Creating Company, by Ikujiro Nonaka and Hirotaka Takeuchi

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8. ©Organizational Knowledge Management Systems Being a learning organization means that the organization will become model of performance effectiveness and delivery capacity. It means Having a growing operational capability Having greater skills capacity Being able to leverage technology Becoming a knowledge driven organization which creates, acquires and retains knowledge and intellectual capacity Having an organizational culture which supports the above. The purpose of the KM strategy then is to enable the organization to achieve and sustain its strategic objectives as outlined in its vision and mission through knowledge management and human capital development And by adopting a KM strategy and policy framework as a set of sound management principles, rules, conventions, standards, values and procedures, to assure that the PNC can measure and manage its growing investments in intellectual and hard assets.

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11. ©Organizational Knowledge Management Systems Known intellectual assets (protect and grow) Current intellectual assets must be protected; Growth of new assets should be encouraged. Knowledge assets should be treated like cash assets and leveraged for maximum return on investment. Within a solid management framework, IT is harnessed to provide access to information, and to help scale KM efforts to: identify new islands of knowledge; leverage knowledge already created; prepare the next generation of information worker; and stimulate innovative thinking. KM ensures that corporate knowledge can be retained, shared and re-used to benefit individuals and organizations alike. The ultimate goal is to facilitate better decision-making and thereby to improve the quality of internal processes and service delivery to customers What Should KM Do About Intellectual Assets

12. ©Organizational Knowledge Management Systems The Methodology The methodology incorporates all the elements required for instilling and sharing knowledge by: Capturing and reusing past experiences Embedding knowledge in product, services and processes Producing knowledge as a knowledge asset and product Driving knowledge generation for innovation Mapping networks of experts Building and mining knowledge bases Understanding and measuring the value of knowledge and Leveraging intellectual assets

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