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Himax QA Presentation

Himax QA Presentation. September, 2009. Content. Quality Policy Statement Quality Assurance Organization Quality System and Core Quality Supplier Management Structure. Quality Policy Statement. Quality Policy Statement.

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Himax QA Presentation

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  1. Himax QA Presentation September, 2009

  2. Content • Quality Policy Statement • Quality Assurance Organization • Quality System and Core Quality • Supplier Management Structure

  3. Quality Policy Statement

  4. Quality Policy Statement Himax commits ourselves to achieve total customer satisfaction through continuous improvement of our business. Quality Policy Embraces … 1) To achieve customers’ overall satisfaction. 2) Continuous improvement is our routine. 3) To develop Green Products and prohibit using of Hazardous Substances.

  5. Himax Quality Goal • Customer Return Defect Rate is less than 8dppm in Y2010/1H & 6dppm in Y2010/2H. Note : IC base

  6. Quality Assurance Organization

  7. Quality Assurance Organization 1/3 Total 623 persons in Himax President Office 3 persons Advanced Technology Dept. Legal Dept. 5 persons 12 persons QRA & System Support Center Admin. & Finance Division SHE Division Market & Sales Center Operation Division IC Design Center 3 persons 77 persons 25 persons 374 persons 84 persons 36 persons

  8. Quality Assurance Organization 2/3 QRA & System Support Center QRA Division Technical supporting Division

  9. Quality Assurance Organization 3/3 1 person 1 person 16 persons 14 persons • Responsibilities • Supplier Quality Management • Nonconformance Material Disposition • In-house CP inspection • Shipping OQC inspection 7 persons 7 persons 3 persons • Responsibilities • Document Control Center • Green Product Management System • Corporate Quality System • Calibration • Responsibilities • Customer Quality Service • Responsibilities • Customer Quality Service • Customer audit • RFA Responsibilities • Product Qualification • Physical Failure Analysis • Reliability Assurance • Abnormal Event Review

  10. Quality System and Core Quality

  11. Milestone of Quality System

  12. Sponsor Input Procedure Output Device WAT data/FAB OQC report Foundry Ass’y FAB OQC report Bumping OQC report Bumping Device /TE CP test record CP Test Ass’y Tape OQC report Tape Maker Related Dept. Tape OQC report Others Assembly Assembly/TCP,COF COG Ass’y/TE FT test record Assembly house OQC report FT test QA Assembly house OQC report Customer Product Quality Control _ Driver IC

  13. Customer Experience Results of Success Yield KPI & COQ Customer Satisfaction CIP Continuous Improvement Action that Drives Success CIP Quality by Design Early Supplier Involvement Total Quality Process Foundation and Enabler to Success Quality Improvement Process - Prevention Quality Systems Continuous Improvement

  14. Sponsor Input Procedure Output FAE / JQE Customer inform sheet Complaints & Reject products handling No FAE Preliminary failure analysis report from Himax FAE (D+3 days) Issue CCN to FA Verify Yes FA manager NG Check FA Engineer Failure analysis FA manager Final analysis report ( D+10 days) NG Check Yes FAE Final analysis report Reply to Customer CCN--Customer Complaint Handling Procedure

  15. E-countersign on-line • Version Management • Use Poka Yoke skill to avoid mistake being happened • External documents control • Inquire convenience • System link and integration • Security Management ISO Document External Document Drawing Product Related Document Document Control

  16. ECOA Report Example

  17. Supplier Management Structure

  18. Supplier management scope • Supplier Management scope • MP performance monitor and improve • Yield • LRR • QAN • CD SPC • Customer quality target commitment • RMA • CCN • Shipping quality control • MRB • Supplier quality goal review • Supplier Chain Bumping house CP house Assembly group Assembly House + FT Tape Supplier

  19. Supplier management structure

  20. Supplier Issue QAN SQE Judgment Issue SCAR Yes Issue SCAR to supplier 7 day No Release or Scrap Scrap Inform PP Release File in QAN Summary Close Supplier Management - QAN Ref. Document : 3-263 QAN 處理權限規範指導書 2-023 不合格品通知程序

  21. ASL certification • ASL audit Ref. document : 2-005 Supplier Management Procedure New Supplier Evaluation NG Initial Review New Supplier Presentation Yes Yes CIP Audit ASL NG Yes Annual SQPR、 Audit Yes Yes Conditional Approval Quality Improve NG NG Disqualify End

  22. Management Delivery Service Quality Supplier Audit Categories Cost Environment Technology Supplier Management Audit Categories Ref. document: 3-172 供應商定期稽核作業指導書

  23. Supplier Management -SCAR Supplier Event occurred Ref. document: 3-262 供應商校正措失發出時機作業指導書 SQE Judgment Issue SCAR Yes Issue SCAR to supplier 7 day No Scrap Release or Scrap Ok SQE Review Inform PP Release File in Scar Summary table Close

  24. Himax Eng. Change Request Customer Special Request Supplier Special Request Verification Countersign by System Approved and Released Execution Confirmation Supplier Management - ECN

  25. Supplier Management - Monthly Review Monthly Quality Meeting Himax total quality commitment to our customers Total quality commitment to Himax’s customers Supplier total quality commitment to Himax Review Items 1) Yield 2) SCAR Report 3) SPC 4) Himax LRR & Supplier Production 5) CCN 6) KPI

  26. Qualified Supplier Review 20 days after each end of quarter 15 days after each end of quarter Score and Ranking Score <80 Audit or CIP Score >80 Supplier Quality Performance Review Meeting Supplier Quality Performance Inform Improvement plan by supplier Monthly Review Supplier Management - SQPR Reference: 3-024 供應商品質績效評鑑指導書

  27. Thanks for your participation and guidance Contact Window of QA : Victor Huang TEL : 886-6-5050880 EXT.58626 E-mail : victor_huang@himax.com.tw

  28. Drive for better vision

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