Presented by Colleen A. Rickenbacher, CMP, CSEP, CPC

1. Lay-offs, Cutbacks and Closing Down: What Are You Doing to Make a Difference? Presented by Colleen A. Rickenbacher, CMP, CSEP, CPC

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4. How Etiquette and ProtocolCan Make the Difference Changing EconomyWhat You Need to Be Doing

5. Are You Taking Advantage of Every Opportunity • Lay-offs, cutbacks, and closing down • How prepared are you? • What will separate you? • What are your next steps? • How can, believe it or not, etiquette and protocol help?

6. Do You Have Any Back-Up Plans? • What should you be doing in this economy? • How safe are our jobs? • What are you plans if you lose your job or as an independent your business dwindles? • Do you have a Plan B or C?

7. Possibilities • Job eliminated • Hours cut-back • Transferred to a lesser paying job • Not receiving full fees or even half • Company shuts down • No insurance • No benefits • No bonus and salary cut/freeze

8. Possible OptionsHow to Start Preparing • Database updated • Connect and reconnect with leaders, past acquaintances and employers, peers • Where are the jobs in our industry • Who is hiring • Read the papers, trade journals • Attend meetings within budget and needs

9. If You Lose Your Job or Worried You Will • Be visible, be social and be out there (three different things) • Update your resume • Be willing to change • Partner/Share jobs • Take classes • Rebrand yourself

10. Thrive and Survive • Rethink • Reskill • Rekindle • Redefine • Reestablish • Return • Reconnect • Retouch • Regroup • Relearn • Reactivate • Review • Re-up • Redesign • Recreate • Reenhance • Revamp • Repeat is all again

11. Interviewing Again • First time or first time after many years • Be prepared • Dress • Portfolio/briefcase • Have questions • Many resumes • Thank you note

12. Resume “The Whole Truth and Nothing But the Truth”

13. Resume • The image you present to future employers • Make your resume fit the job you want and the one you aspire to have • Get their attention so grab them instantly • Use statistics and numbers • Power words and don’t constantly repeat

14. Resume • Match the ad or job description • Anticipate needs and be ready for solutions • The length…be concise • Five years or less – one page • More experience – two pages • Extreme knowledge – three pages (I don’t agree)

15. Resume • Watch length of descriptions…condense • Watch an, a, the • Do not identify yourself with “I” or “My” • Eliminate unnecessary material • Marital status, age, irrelevant awards, scholarships, recreational activities, two mailing addresses, references or “available upon request,” previous supervisor names, middle name you never use

16. Resume • Sell, sell, sell yourself • Do you match the salary you want? • Don’t save the best for last • Have a friend read again and again • Proofread many times • Use plain, white paper and look professional • Bring plenty • **Reference: Taos Mountain, Inc. and #1 Resume Writing Services

17. Transitioning to a New JobChanging Positions Getting Adjusted… Or making your existing job better

18. Transition • Know your employer and management team • Web sites and on-line references • Listen more than you talk • Observe and learn • Decision makers and process • Ask questions to gain information • But pay attention and stay engaged

19. Transition • Office staff • Be careful of complainers and gossipers • Don’t be sucked into their negative feelings • Backstabbers • Getting up to speed quickly • Meet with the team leader • Schedule a lunch or coffee with team players • Find out what has been done, still needs to happen • How do you fit in?

20. Joining the Team • Becoming a Team Player • Join an organization/sports team • Involvement in office activities/committees • Offer assistance to co-workers • Take an assignment no one wants

21. The Extra Touch • Be early for work • Dress a notch above the norm • When you meet someone new, focus on them • Greet them with a good handshake and warm smile • Always come prepared with notepad and pen…never ask them to repeat something to you or to borrow a notepad or pen

22. Things to Remember • You were the boss or owner and now you are “an employee” • Your decision might not be the final one • You might have people that worked for you in the past and now your supervisor • Things change and how you handle it can make the difference • Get back on track

23. In the Meantime… • Spend time with your family, friends • Involve your family • Chores for children, allowances • Share cut-backs • Go back to school to learn new trades • Partnerships

24. First Impressions • Your look • Body language • Handshakes and introductions • Business card exchange • Meetings • Entrance and connecting • Dining etiquette

25. Your Dress You are on 24/7

26. At First Glance • Your style • Proper image and perception • Appropriate dress • Business/business casual • Trends (Hip and trendy) • Update your wardrobe • 18 months • Plan in advance • Quality over quantity

27. What Are You Saying Without Ever Speaking a Word • Body language • Non-verbal communication • Miscommunication • Your Attitude

28. Handshakes and Introductions Tells a Story

29. The Handshake • Introduce yourself • Always be ready • Web to web • Eye to eye • Shoulder to shoulder • Clammy or dead fish shake • Rings and bringing me to my knees

30. The Handshake • Remember their name. Help me! • Name badge • Shake from the elbow. Number of shakes • The double hand shake • The release • Gloves • Hugs and kisses?

31. Introductions “HOW” • Introduce Higher rank (higher person first) • Introduce Older person to younger • Woman introduced to a man • Rank is # 1

32. Business Cards • Present • Out of date • Always have them • Don’t pass out—they are not flyers • Read them • Writing on them • Sitting on them • Storing them during a meeting or interview

33. Thank You Notes “3-3-3” • 3 Minutes • 3 Lines • 3 Days • Handwritten • Address • Stamps • Handwritten or e-mail

34. ConnectingNow Is The Time • The basics • Arrive on time • Dress appropriately • Do your homework • Plenty of business cards • Follow-up • When to exit

35. Meeting EtiquetteInterview Tips Look Ready

36. Meetings and Interviews • Treat a meeting like an interview • Arrive 5-10 minutes early (no more) and be ready • Remain standing while greeting and wait to sit • Always have your right hand free/firm handshake • Table shake • Use their name and good eye contact • Be prepared

37. Meetings • Turn off cell phones • Coffee/refreshments • Check their Web site • No big chitchat (a little personal talk is ok) • Appropriate dress • Gum • Know when to leave • Follow-up (24 hours)

38. Advancing Getting Noticed

39. My Suggestions • Write articles • Be visible • Be socially there • Create a high profile • Serve on committees (not too many) or on Boards in the industry • Be solid and dependable • Remember...surround yourself with leaders

40. Plans • Plans for the next 12 months • Next 3 years • Next 5 years • Ultimate goals • Rich and famous

41. Essential Business Communication The Rules

42. Guidelines • RSVPs • Telephone Etiquette • Electrical Devices • E-mails • It is time to have some rules

43. Now Let’s Talk AboutYour Dining Etiquette Interviewing/Meeting Over a Meal

44. Dining Tips • When to order • Where to sit • When to eat/drink • The spread out • Purses, glasses, junk, briefcases • Woman’s role • Paying the bill

45. Dining Big No’s • Don’t act staved • No doggie bags…ever • No lipstick or toothpicks • No gum • Small bites so you will never talk with your mouth full

46. More No-No’s • Difficult foods (what to order) • Cutting • Keep the pace • Desserts and coffee • Drinking

47. Be Prepared to Make the Difference Remember that etiquette and protocol can make that difference.

48. Be On Your Best Business BehaviorBe On Your Best Cultural Behavior MPI Bookstore or www.colleenrickenbacher.com

49. Thank you!Colleen A. Rickenbacher, CMP, CSEP, CPCColleen Rickenbacher, Inc.10747 Rose Creek CourtDallas, TX 75238 USA214.341.1677 214.341.1676 (fax) colleen@crspeaks.com www.colleenrickenbacher.com Author Be On Your Best Business Behavior and Be On Your Best Cultural Behavior

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