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Presented by Colleen Cook

ALA. June 26, 2004 Orlando, FL. Presented by Colleen Cook. American English All Faculty & Students. FIVE MOST DESIRED Mean (SD) n Item 8.29 (1.23) 67,381 IC02 Making elec resources access 8.25 (1.24) 64,500 IC20 Pr and/or elec journal coll r

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Presented by Colleen Cook

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  1. ALA June 26, 2004 Orlando, FL Presented by Colleen Cook

  2. American EnglishAll Faculty & Students FIVE MOST DESIRED Mean (SD)n Item 8.29 (1.23) 67,381 IC02 Making elec resources access 8.25 (1.24) 64,500 IC20 Pr and/or elec journal coll r 8.24 (1.20) 68,530 IC05 Lib Web site enabling locate 8.23 (1.17) 67,698 IC14 Mod equip lets me easily acce 8.18 (1.19) 67,929 IC16 Easy access tools allow find

  3. American EnglishAll Faculty & Students FIVE LEAST DESIRED Mean (SD)n Item 7.81 (1.44) 65,981 AS13 Employees deal with users in a c 7.77 (1.63) 65,071 LP08 Quiet space for individual activ 7.50 (1.57) 65,330 AS01 Employees instill confidence in 7.24 (1.96) 58,737 LP21 Comm space for group learning an 7.23 (1.73) 66,188 AS04 Giving users individual atten

  4. American EnglishFaculty Only FIVE MOST DESIRED Mean (SD)n Item 8.48 (1.03) 12,626 IC20 Pr and/or elec journal coll r 8.42 (1.13) 12,778 IC02 Making elec resources access 8.41 (1.08) 12,912 IC05 Lib Web site enabling locate 8.36 (1.10) 12,875 IC10 The elec info resources I nee 8.31 (1.07) 12,824 IC16 Easy access tools allow find

  5. American EnglishFaculty Only FIVE LEAST DESIRED Mean (SD)n Item 7.47 (1.71) 12,073 LP12 A comfortable and inviting lo 7.35 (1.91) 11,781 LP03 Lib space that inspires study 7.30 (2.03) 11,166 LP17 A getaway for study, learning, o 7.10 (2.06) 10,887 LP08 Quiet space for individual activ 6.17 (2.41) 8,796 LP21 Comm space for group learning an

  6. American EnglishGrad Students Only FIVE MOST DESIRED Mean (SD)n Item 8.48 (1.04) 17,560 IC20 Pr and/or elec journal coll r 8.48 (1.05) 17,908 IC02 Making elec resources access 8.41 (1.03) 18,068 IC10 The elec info resources I nee 8.40 (1.06) 18,156 IC05 Lib Web site enabling locate 8.33 (1.08) 17,798 IC14 Mod equip lets me easily acce

  7. American EnglishGrad Students Only FIVE LEAST DESIRED Mean (SD)n Item 7.75 (1.62) 17,306 LP03 Lib space that inspires study 7.73 (1.65) 16,864 LP08 Quiet space for individual activ 7.55 (1.55) 17,092 AS01 Employees instill confidence in 7.30 (1.69) 17,370 AS04 Giving users individual atten 7.02 (2.05) 14,589 LP21 Comm space for group learning an

  8. American EnglishUndergrad Only FIVE MOST DESIRED Mean (SD)n Item 8.18 (1.21) 37,324 IC14 Mod equip lets me easily acce 8.15 (1.32) 36,695 IC02 Making elec resources access 8.11 (1.29) 37,462 IC05 Lib Web site enabling locate 8.07 (1.26) 37,176 IC16 Easy access tools allow find 8.04 (1.36) 34,314 IC20 Pr and/or elec journal coll r

  9. American EnglishUndergrad Only FIVE LEAST DESIRED Mean (SD)n Item 7.80 (1.43) 36,132 AS13 Employees deal with users in a c 7.78 (1.41) 35,520 AS15 Employees understand the needs o 7.59 (1.66) 35,352 LP21 Comm space for group learning an 7.37 (1.58) 35,742 AS01 Employees instill confidence in 7.04 (1.78) 36,158 AS04 Giving users individual atten

  10. American EnglishAll Faculty & Students FIVE WORST ADEQUACY Mean (SD)n Item ‑.06 (2.22) 64,500 IC20 Pr and/or elec journal coll require .13 (2.08) 64,758 IC07 The printed lib materials I need fo .28 (1.93) 67,929 IC16 Easy access tools allow find things .28 (1.98) 67,691 IC10 The elec info resources I need .29 (2.20) 67,381 IC02 Making elec resources access home o

  11. American EnglishAll Faculty & Students FIVE BEST ADEQUACY Mean (SD)n Item .68 (1.85) 66,014 AS18 Willingness to help users .72 (1.91) 65,981 AS13 Employees deal with users in a cari .80 (2.38) 58,737 LP21 Comm space for group learning and g .81 (1.95) 66,188 AS04 Giving users individual attention .84 (1.94) 65,330 AS01 Employeesinstill confidence in user

  12. American EnglishFaculty Only FIVE WORST ADEQUACY Mean (SD)n Item ‑.70 (2.27) 12,626 IC20 Pr and/or elec journal coll require ‑.30 (2.21) 12,474 IC07 The printed lib materials I need fo ‑.11 (2.01) 12,912 IC05 A lib Web site enabling locate info ‑.09 (2.05) 12,875 IC10 The elec info resources I need ‑.07 (2.21) 12,778 IC02 Making elec resources access home o

  13. American EnglishFaculty Only FIVE BEST ADEQUACY Mean (SD)n Item .73 (2.25) 12,073 LP12 A comfortable and inviting location .79 (1.83) 12,660 AS04 Giving users individual attention .82 (1.93) 12,496 AS01 Employeesinstill confidence in user .83 (1.84) 12,523 AS13 Employees deal with users in a cari 1.10 (2.45) 8,796 LP21 Comm space for group learning and g

  14. American EnglishGrad Students Only FIVE WORST ADEQUACY Mean (SD)n Item ‑.37 (2.18) 17,560 IC20 Pr and/or elec journal coll require ‑.02 (2.07) 16,953 IC07 The printed lib materials I need fo ‑.01 (2.00) 18,068 IC10 The elec info resources I need .07 (2.18) 17,908 IC02 Making elec resources access home o .10 (1.96) 18,156 IC05 A lib Web site enabling locate info

  15. American EnglishGrad Students Only FIVE BEST ADEQUACY Mean (SD)n Item .65 (1.83) 17,361 AS18 Willingness to help users .69 (1.90) 17,326 AS13 Employees deal with users in a cari .82 (1.95) 17,092 AS01 Employeesinstill confidence in user .82 (2.43) 14,589 LP21 Comm space for group learning and g .82 (1.91) 17,370 AS04 Giving users individual attention

  16. American EnglishUndergrad Only FIVE WORST ADEQUACY Mean (SD)n Item .34 (2.14) 34,314 IC20 Pr and/or elec journal coll require .35 (2.01) 35,331 IC07 The printed lib materials I need fo .43 (2.30) 37,320 LP08 Quiet space for individual activiti .44 (1.95) 37,176 IC16 Easy access tools allow find things .46 (2.26) 37,564 LP03 Lib space that inspires study and l

  17. American EnglishUndergrad Only FIVE BEST ADEQUACY Mean (SD)n Item .70 (1.94) 36,132 AS13 Employees deal with users in a cari .70 (2.15) 37,569 LP12 A comfortable and inviting location .72 (2.33) 35,352 LP21 Comm space for group learning and g .81 (2.01) 36,158 AS04 Giving users individual attention .85 (1.93) 35,742 AS01 Employeesinstill confidence in user

  18. British EnglishAll Faculty & Students FIVE MOST DESIRED Mean (SD)n Item 8.14 (1.33) 18,410 IC02 Making elec resources access 8.13 (1.28) 17,715 IC20 Pr and/or elec journal coll r 8.06 (1.22) 18,860 IC14 Mod equip lets me easily acce 8.03 (1.28) 18,946 IC05 Lib Web site enabling locate 7.99 (1.25) 18,780 IC16 Easy access tools allow find

  19. British EnglishAll Faculty & Students FIVE LEAST DESIRED Mean (SD)n Item 7.62 (1.49) 18,793 LP12 AM/BR A comfortable and inviting lo 7.45 (1.47) 18,616 AS01 BR Lib staff who instill confidence 7.44 (1.53) 18,437 AS13 BR Lib staff who deal with users in 6.99 (2.05) 16,822 LP21 BR Space for group learning and gro 6.84 (1.74) 18,643 AS04 AM/BR Giving users individual atten

  20. British EnglishFaculty Only FIVE MOST DESIRED Mean (SD)n Item 8.53 (.94) 2,000 IC20 Pr and/or elec journal coll r 8.42 (1.13) 2,013 IC02 Making elec resources access 8.38 (1.07) 2,032 IC10 The elec info resources I nee 8.35 (1.09) 2,043 IC05 Lib Web site enabling locate 8.22 (1.10) 2,019 IC16 Easy access tools allow find

  21. British EnglishFaculty Only FIVE LEAST DESIRED Mean (SD)n Item 7.25 (1.94) 1,861 LP03 Lib space that inspires study 7.21 (1.61) 1,976 AS04 Giving users individual atten 7.11 (1.85) 1,907 LP12 A comfortable and inviting lo 6.98 (2.19) 1,717 LP08 Quiet space for individual work 5.32 (2.67) 1,312 LP21 Space for group learning and gro

  22. British EnglishGrad Students Only FIVE MOST DESIRED Mean (SD)n Item 8.30 (1.20) 4,068 IC20 Pr and/or elec journal coll r 8.26 (1.25) 4,111 IC02 Making elec resources access 8.21 (1.17) 4,198 IC10 The elec info resources I nee 8.15 (1.21) 4,226 IC05 Lib Web site enabling locate 8.08 (1.23) 4,195 IC14 Mod equip lets me easily acce

  23. British EnglishGrad Students Only FIVE LEAST DESIRED Mean (SD)n Item 7.58 (1.50) 4,165 LP12 A comfortable and inviting lo 7.54 (1.45) 4,139 AS01 Lib staff who instill confidence 7.48 (1.51) 4,109 AS13 ib staff who deal with users in 7.07 (1.68) 4,151 AS04 Giving users individual atten 6.64 (2.20) 3,521 LP21 Space for group learning and gro

  24. British EnglishUndergrad Only FIVE MOST DESIRED Mean (SD)n Item 8.05 (1.37) 12,286 IC02 Making elec resources access 8.04 (1.22) 12,682 IC14 Mod equip lets me easily acce 8.00 (1.33) 11,647 IC20 Pr and/or elec journal coll r 7.97 (1.40) 12,757 LP08 Quiet space for individual work 7.97 (1.35) 12,629 LP17 A haven for study, learning, or

  25. British EnglishUndergrad Only FIVE LEAST DESIRED Mean (SD)n Item 7.60 (1.43) 11,201 AS22 Dependability handling users^ 7.43 (1.52) 12,365 AS13 Lib staff who deal with users in 7.38 (1.46) 12,500 AS01 Lib staff who instill confidence 7.28 (1.81) 11,989 LP21 Space for group learning and gro 6.70 (1.76) 12,516 AS04 Giving users individual atten

  26. British EnglishAll Faculty & Students FIVE WORST ADEQUACY Mean (SD)n Item ‑.38 (2.26) 17,715 IC20 Pr and/or elec journal coll require ‑.35 (2.15) 17,818 IC07 The printed lib materials I need fo ‑.34 (2.39) 18,821 LP03 Lib space that inspires study and l ‑.32 (2.54) 18,564 LP08 Quiet space for individual activiti ‑.20 (2.29) 18,537 LP17 A getaway for study, learning, or r

  27. British EnglishAll Faculty & Students FIVE BEST ADEQUACY Mean (SD)n Item .41 (2.17) 18,851 AS06 Employees are consistently courteou .42 (1.84) 18,335 AS11 Employees have knowledge to answer .47 (1.95) 18,643 AS04 Giving users individual attention .51 (2.00) 18,437 AS13 Employees deal with users in a cari .64 (1.92) 18,616 AS01 Employees instill confidence in use

  28. British EnglishFaculty Only FIVE WORST ADEQUACY Mean (SD)n Item ‑.85 (2.14) 2,000 IC20 Pr and/or elec journal coll require ‑.35 (2.17) 2,013 IC02 Making elec resources access home o ‑.35 (1.99) 2,032 IC10 The elec info resources I need ‑.32 (2.10) 1,878 IC07 The printed lib materials I need fo ‑.25 (2.51) 1,861 LP03 Lib space that inspires study and l

  29. British EnglishFaculty Only FIVE BEST ADEQUACY Mean (SD)n Item .51 (1.79) 1,987 AS18 Willingness to help users .52 (1.85) 1,976 AS04 Giving users individual attention .63 (2.00) 2,023 AS06 Employees are consistently courteou .67 (1.89) 1,963 AS13 Employees deal with users in a cari .78 (1.88) 1,977 AS01 Employees instill confidence in use

  30. British EnglishGrad Students Only FIVE WORST ADEQUACY Mean (SD)n Item ‑.60 (2.33) 4,068 IC20 Pr and/or elec journal coll require ‑.55 (2.63) 4,090 LP08 Quiet space for individual activiti ‑.49 (2.43) 4,151 LP03 Lib space that inspires study and l ‑.46 (2.18) 3,994 IC07 The printed lib materials I need fo ‑.36 (2.35) 4,099 LP17 A getaway for study, learning, or r

  31. British EnglishGrad Students Only FIVE BEST ADEQUACY Mean (SD)n Item .34 (1.85) 4,103 AS11 Employees have knowledge to answer .40 (1.95) 4,151 AS04 Giving users individual attention .40 (2.09) 4,183 AS06 Employees are consistently courteou .48 (1.99) 4,109 AS13 Employees deal with users in a cari .56 (1.94) 4,139 AS01 Employees instill confidence in use

  32. British EnglishUndergrad Only FIVE WORST ADEQUACY Mean (SD)n Item ‑.31 (2.15) 11,946 IC07 The printed lib materials I need fo ‑.30 (2.36) 12,809 LP03 Lib space that inspires study and l ‑.26 (2.49) 12,757 LP08 Quiet space for individual activiti ‑.22 (2.23) 11,647 IC20 Pr and/or elec journal coll require ‑.21 (2.66) 11,989 LP21 Comm space for group learning and g

  33. British EnglishUndergrad Only FIVE BEST ADEQUACY Mean (SD)n Item .42 (1.99) 12,677 IC05 A lib Web site enabling locate info .46 (1.85) 12,241 AS11 Employees have knowledge to answer .48 (1.96) 12,516 AS04 Giving users individual attention .49 (2.02) 12,365 AS13 Employees deal with users in a cari .65 (1.91) 12,500 AS01 Employees instill confidence in use

  34. LibQUAL+ Related Documents • LibQUAL+Web Site http://www.arl.org/libqual/ • LibQUAL+Bibliography • http://www.coe.tamu.edu/~bthompson/servqbib • Survey Participants Procedures Manual • http://www.arl.org/libqual/procedure/lqmanual2.pdf

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