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Focusing on Interpersonal and Group Communication. Explain how behavioral theories about human needs, trust and disclosure, and motivation relate to business communication. Describe the role of nonverbal messages in communication. Identify aspects of effective listening.
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Explain how behavioral theories about human needs, trust and disclosure, and motivation relate to business communication. • Describe the role of nonverbal messages in communication. • Identify aspects of effective listening. • Identify factors affecting group and team communication. • Discuss aspects of effective meeting management.
McGregor’s Management Styles challenging dislike narrowly widely littlework independently
Hersey and Blanchard’s Situational Leadership Model vs. Leadership style must be appropriate for follower and task being performed.
Effective Listeners . . . • Minimize distractions • Get in touch with the speaker • Show active involvement; do not interrupt • Ask reflective questions • Send probing prompts to the speaker • Use lag time wisely
Bad Listening Habits • Faking attention • Allowing disruptions • Overlistening • Stereotyping • Dismissing subjects as uninteresting • Failing to observe nonverbal aids