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Digital Government: From Information to Integration

Founded in 1989 by the Democratic Leadership Council501 (c) (3)Mission is to define and promote a ?Third Way" progressive politics for the Information AgeAn alternative to the liberal impulse to defend the bureaucratic status quo and the conservative bid to dismantle government. The Progressive P

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Digital Government: From Information to Integration

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    5. 5 Reduces Cost

    6. 6 Improves Quality - “Online, Not In Line” Consumers expect anytime, anywhere, “on-my-schedule” service. Citizens will expect the same performance from government. One study of on-line professional licenses found that the vast majority of participants preferred this channel.

    7. 7 Spur Ubiquitous Adoption of Digital Technologies Unless telephone-like ubiquity can be reached, large scale societal transformation will prove impossible. (David Moschella, Waves of Power) We’re not there yet.

    23. 23 12 Key Principles for Implementation of Digital Government Think Customer, Not Government Reinvent Government, Don’t Simply Automate It Set an Ambitious Goal Invest Now to Save Tomorrow

    24. 24 12 Key Principles for Implementation of Digital Government (cont.) 5) Focus on Digital Transactions Between Citizens and Government 6) Make Government Application Interoperable with Commercial Ones 7) Pass on a Portion of the Savings From Electronic Transactions Back to the Citizens 8) Promote Access to Information on the Internet, Do Not Restrict It

    25. 25 12 Key Principles for Implementation of Digital Government (cont.) 9) Respect the Rights of Americans for Information Privacy 10) Online Access to Government Should Not Eclipse Traditional Means 11) Federal Efforts Should Complement, Not Duplicate Private Sector Efforts 12) Take Action Now, and Learn From Mistakes

    26. 26 What Are the Barriers? Technology is not the barrier. Nor are issues of authentication, privacy and security issues. Cultural, institutional, and political factors are the major barriers to faster progress toward digital government.

    27. 27 Impediments to Faster Progress Toward Digital Government

    28. 28 Barriers II 1) DG requires shift from bureaucratic government to customer-oriented government. 2) DG requires shift from “stove-pipe” organized government to “cross-cutting” government. 3) DG requires the leadership for it to shift from IT staff to elected officials and agency heads.

    29. 29 Barriers III 4) DG requires that it not be viewed as a technical issue, but as a strategic, reinventing government issue. (English, not acronyms: GITS; FACNET; EBT; ACES; EFT; GWAC; FARA) 5) DG requires investments now, in in order to save money in the future. 6) DG requires bipartisan support.

    31. 31 WWW.PPIONLINE.ORG Rob Atkinson Ratkinson@dlcppi.org (202) 608-1239

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