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LBC Online Survey Staff Training Session

LBC Online Survey Staff Training Session. Aim of the session. To ensure library staff are: well informed about the Library Survey and their role in its administration confident that they can answer queries from library users To identify ways in which we can ensure the Survey is a success.

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LBC Online Survey Staff Training Session

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  1. LBC Online SurveyStaff Training Session

  2. Aim of the session To ensure library staff are: • well informed about the Library Survey and their role in its administration • confident that they can answer queries from library users To identify ways in which we can ensure the Survey is a success

  3. Agenda 1.Introductions 2. Why are we doing the Survey? 3.What does the Survey look like? Changes from 2003 Structure Pilot testing Sensitive questions 4.What are the main issues for library staff? Online/paper based Inclusion of children and young people Target groups Mobile/Home and remote library users 5.Making the Survey a success 6. Next Steps

  4. Why do the Library Survey? • Background – LBC in 2003 • Better information for planning and advocacy at State and local level • Benchmarking data • Data about users, non-users, what services people use, satisfaction and value • For many libraries their only or main data collection • Longitudinal data • Outputs –Statewide report and report for each library service (with data set) • Customized reports for libraries with branch level data (charges apply)

  5. What does the 2006 Library Survey look like? • Significant effort to get this right – library input • Balance – getting the data libraries need and minimising the burden on library users • Compared with 2003 – easier to complete • Simplified questions • Logical flow • Collects data about children as users • New section on benefits and value • More questions around satisfaction

  6. Pilot testing • Users found the survey easy to follow • Some of the terminology still jargon • Some questions they wanted us to include e.g. open ended question about things not satisfied with • Wanted an opportunity to say what services are important • Some sensitive questions e.g. income • Concern about privacy • Comments that it was clear and interesting • No concern about length – though on average 10 to 15 minutes to complete • Still a demand for the paper-based survey • Technical issues – browsers etc – being resolved.

  7. FAQ • Will my data be kept confidential? • Which library should I provide the information for? • Demographic data – why do you want to know this? • I was educated overseas q31 • Occupation – I have had lots of occupations • Income – I don’t think that’s any of your business

  8. Break

  9. How many people do we want to complete the survey? • Aiming for minimum of 10,000 • About 4% of library users • We are not trying to be representative • Census collected representative data

  10. The key role of library staff • Promote - posters, other ways? • Encourage - approach library users – how do you sell it to them? • Motivate – prizes? Keep this going over three weeks? • Answer queries • Assist people to fill in/complete online • Ensure the links to the survey are working • Collection of completed surveys • Data entry?

  11. Online or paper- based? • Online wherever possible • Some people prefer paper-based – implications for data entry • All translated surveys will be paper based.

  12. Should children fill in the Survey? • Important that young people have a say • Children less than 14 not expected to complete the survey • Young people clearly over 14 years should be invited to participate • If age is not clear and accompanied by a parent – seek their permission

  13. Target Groups • Indigenous people, CALD, People with literacy issues, Frail/disabled people, young people • Strategies • Use of programs and activities at library • Focus groups • Work through community groups • Your ideas?

  14. ‘Remote’ library users • Mobile library • Home library • Users of web site • web page address for survey…. http://www.ijman.com.au/librarysurvey.htm

  15. Making the Survey a success Three most important things in making the survey a success • Commitment and support from library staff • Willingness of library users to participate • Success in reaching the target groups

  16. Next steps • Posters will be sent out to libraries • Translated surveys available next Thursday • Link to survey will be sent out and tested early next week • Link to be made available on library web site • Short ‘how to’ document will be sent to managers

  17. Contact us Carol Oxley 54 262329 or email caroloxley@bigpond.com.au Technical issues Michelle Dennis 9744 1779 md@michelledennis.com.au

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