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Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills. Improving Your Performance in Teams. Formal. Informal. Permanent Committees. Task Forces and Problem-Solving Teams. Plan strategy Review results Handle employee issues. Solve problems

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Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

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  1. Communicating in Teams and Mastering Listening and Nonverbal Communication Skills Business Communication Today, 9e

  2. Improving Your Performance in Teams Formal Informal Permanent Committees Task Forces and Problem-Solving Teams • Plan strategy • Review results • Handle employee issues • Solve problems • Handle specific issues • Encourage participation Business Communication Today, 9e

  3. Increased Information Groupthink Hidden Agendas Diversity of Views Free Riders Acceptance of Solutions Levels of Performance High Costs Overview of Teams Advantages Disadvantages Business Communication Today, 9e

  4. Effective Teams • Clear objective • Sense of purpose • Open communication • Shared decision making • Creative thinking • Conflict resolution Business Communication Today, 9e

  5. Clarify Processes Select Members Avoid Group Writing Agree on Goals Ensure Compatibility Take Time to Bond Check Progress Often Clarify Responsibilities Collaborative Writing Business Communication Today, 9e

  6. Control Less More Websites Organization Content Workflow Wikis Collaboration Less More Collaborative Writing Technologies Business Communication Today, 9e

  7. Team Roles Team Development Conflict & Resistance Group Dynamics(the interactions and the processes taking place in a team) Business Communication Today, 9e

  8. Initiating and Coordinating Encouraging Controlling and Diverting Seeking Information Harmonizing Withdrawing Setting Procedures Compromising Seeking Attention Assuming Team Roles Self- Oriented Group- Maintenance Task- Oriented Business Communication Today, 9e

  9. Team Evolution • Orientation • Conflict • Brainstorming • Emergence • Reinforcement Business Communication Today, 9e

  10. Sources of Team Conflict • Scarce resources • Task responsibilities • Incompatible ideas • Poor communication • Attitudes and values • Power struggles • Conflicting goals Business Communication Today, 9e

  11. Types of Team Conflict Constructive Win-Win Strategy Destructive Win-Lose or Lose-Lose Outcome Exposes Issues Diverts Energy Boosts Involvement Destroys Morale Generates Ideas Divides the Team Business Communication Today, 9e

  12. Resolving Conflict Proaction Fair Play Research Communication Alliance Flexibility Openness Business Communication Today, 9e

  13. Express Understanding Uncover Resistance Evaluate Objections Withhold Arguments Overcoming Resistance Business Communication Today, 9e

  14. In the Workplace In Social Settings Etiquette in Team Settings Business Communication Today, 9e

  15. First Impressions Personal Appearance A Genuine Smile Telephone Skills Etiquette in the Workplace Business Communication Today, 9e

  16. Etiquette in Social Settings First Impressions Personal Introductions Dining Etiquette Misuse of Mobile Phones Inappropriate Topics Business Communication Today, 9e

  17. Productive Meetings Preparation Efficiency Technology Business Communication Today, 9e

  18. Purpose Participants Preparing for Meetings Time and Place Agenda Business Communication Today, 9e

  19. Stay on track • Follow the rules • Promote participation • Participate actively • Close effectively Leading and Participating Business Communication Today, 9e

  20. Meeting Technologies Virtual Teams Groupware Virtual Meetings Shared Workspace Web-Based Meetings Videoconferencing Business Communication Today, 9e

  21. Improving Listening Skills • Strengthen relationships • Speed product delivery • Highlight opportunities • Support diversity • Promote trust • Enhance performance Business Communication Today, 9e

  22. Content Critical Empathetic Active Types of Listening Business Communication Today, 9e

  23. The Listening Process Message 1. Receiving 2. Decoding 3. Remembering 5. Responding 4. Evaluating Feedback Business Communication Today, 9e

  24. Physical Reception Selective Listening Prejudgment or Defensiveness Selective Perception Little Common Ground Memory Problems Barriers to Listening Business Communication Today, 9e

  25. Nonverbal Communication Complement Verbal Language Reveal Hidden Meanings Convey Information Efficiently Business Communication Today, 9e

  26. Facial Expressions Gestures and Posture Vocal Characteristics Personal Appearance Touching Behavior Time and Space Recognizing Nonverbal Communication Business Communication Today, 9e

  27. Note facial expressions Watch gestures and postures Listen for vocal characteristics Recognize physical appearance Be careful with physical contact Observe use of time and space Maximizing Nonverbal Communication Business Communication Today, 9e

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