1 / 21

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills. Types of Workplace Teams. Problem solving Taskforces Committees Virtual teams. Overview of Teams. Advantages. Disadvantages. Information & knowledge Diversity of views Acceptance of solutions Performance.

trella
Download Presentation

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Communicating in Teams and Mastering Listening and Nonverbal Communication Skills Business Communication Today

  2. Types of Workplace Teams • Problem solving • Taskforces • Committees • Virtual teams Business Communication Today

  3. Overview of Teams Advantages Disadvantages • Information & knowledge • Diversity of views • Acceptance of solutions • Performance • Groupthink • Hidden agendas • Free riders • High costs Business Communication Today

  4. Advantages information and knowledge Diversity of views Acceptance of solutions Performance Disadvantages Groupthink Hidden agendas Free riders High costs Overview of Teams Business Communication Today

  5. Group Dynamics • Team roles • Group norms • Team identity Business Communication Today

  6. Roles People Play in Groups • Self-oriented • Team-maintenance • Task-facilitating Business Communication Today

  7. Team Decision Making • Orientation • Conflict • Brainstorming • Emergence • Reinforcement Business Communication Today

  8. Effective Teams • Have a clear sense of purpose • Communicate openly and honestly • Reach decisions by consensus • Think creatively • Remain focused • Resolve conflict effectively Business Communication Today

  9. Conflict in Teams • Scarce resources • Task responsibilities • Poor communication • Attitudes and values • Power struggles • Conflicting goals Business Communication Today

  10. Resolving Conflict • Proaction • Communication • Openness • Research • Flexibility • Fair play • Alliance Business Communication Today

  11. Overcoming Resistance • Express understanding • Raise awareness • Evaluate objections • Withhold arguments Business Communication Today

  12. Team members Strong leadership Cooperation Clear goals Solid commitment Clear responsibility Prompt action Compatible technology Applied technology Collaborative Writing Business Communication Today

  13. Critiquing Writing • Are the instructions clear? • Does the document accomplish its purpose? • Is the factual material correct? • Is the language unambiguous? Business Communication Today

  14. Productive Meetings • Decide on the purpose • Select participants • Choose the location • Set and follow an agenda Business Communication Today

  15. Effective Meetings • Stay on track • Follow parliamentary procedure • Encourage participation • Close effectively • Follow up Business Communication Today

  16. Three Types of Listening • Content listening • Critical listening • Empathetic listening Business Communication Today

  17. The Listening Process • Receiving • Interpreting • Remembering • Evaluating • Responding Business Communication Today

  18. Barriers to Listening • Prejudgment • Self-centeredness • Selective listening Business Communication Today

  19. Nonverbal Communication • Honesty • Reliability • Efficiency Business Communication Today

  20. Types of Nonverbal Communication • Facial expressions • Gestures and posture • Vocal characteristics • Personal appearance • Touching behavior • Use of time and space Business Communication Today

  21. Maximizing Nonverbal Communication Skills • Smile genuinely • Be aware of false cues • Keep appropriate distance • Use touch carefully • Respect status • Shake hands appropriately Business Communication Today

More Related