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Mr. Patrick B. Nixon Director, DeCA

Mr. Patrick B. Nixon Director, DeCA. DeCA Update. ALA European Chapter Heidelberg, GE August 2, 2006. The Commissary Benefit:. Recognized. Relevant. Responsive. DeCA's Vision: Customers, Workforce, Partners Raving Fans. DeCA Balanced Scorecard. FY 2003--2006

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Mr. Patrick B. Nixon Director, DeCA

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  1. Mr. Patrick B. Nixon Director, DeCA DeCA Update ALA European Chapter Heidelberg, GE August 2, 2006

  2. The Commissary Benefit: • Recognized Relevant • Responsive DeCA's Vision: Customers, Workforce, Partners Raving Fans

  3. DeCA Balanced Scorecard FY 2003--2006 Financial Perspective G G G G G G

  4. DeCA Balanced Scorecard FY 2003--2006 Internal Business/Process Y NR G G G NR G G G G G NR G NR G 1 Not Measured 2 Unqualified Opinion

  5. DeCA Balanced Scorecard FY 2003-2006 Customer Perspective NR G G G G NR G G NR

  6. DeCA Balanced Scorecard FY 2003-2006 Learning and Growth NR G G NR G NR 1 Not Measured

  7. Relevant Sales Growth $5,030.1 vs. $5,3868.6 – (+6.7%) Benefit Value 27.9% vs. 32.0% - (+14.7%) Patron Satisfaction 4.23 vs. 4.55 - (+7.6%) Cost Management (Constant year 2000 $) $1,102.7 vs. $981.5 – (-11%) Proven Business Model

  8. Recognized Run Like a Business

  9. Recognized Stewardship “Clean Audit Opinion” 4th Consecutive Year Identity Theft encryption is Tightest in Military resale system DeCA’s energy use per sq ft is 9% better than the “Energy Star” rating for supermarkets Computer Network Defense Score second highest in DoD Strong firewalls & intrusion detection protect data Exceeding payment card industry data security standard for identity protection FISMA compliance for all systems certified annually to OSD

  10. Responsive Focus Items Creates sense of community Exciting shopping experience Brand name recognition High coupon usage Pantry loading & convenience Individual Shopping Experience

  11. Responsive Focus Items Organics Health & wellness Nutritional leader Perimeter operation leader Know your customer Food safety Antiterrorism/Force Protection My Store - My Way

  12. Responsive Today But What About Tomorrow? “ Sooner or later, something fundamental in your business world will change” Intel Founder & CEO Prepare For It Today

  13. BRAC OIGPBS Issues • Funding • Operational • Capital investment • Antiterrorism and Force Protection • OIGPBS*/BRAC • Implementation timelines • Quality of Life * Overseas Integrated Global Presence Basing Strategy (OIGPBS)

  14. Responsive Tomorrow Means... Take the best path over the easy path Leverage the power of partnership It Is All About The Customer

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