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Engaging VMO’s

Susan Noom Mary Mitchelhill. Engaging VMO’s. Objectives . At the end of this session you will have shared ideas and developed an understanding of how to: establish relationships with VMO’s attract VMO Participation best use VMO’s availability and role within your organisation

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Engaging VMO’s

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  1. Susan Noom Mary Mitchelhill Engaging VMO’s

  2. Objectives • At the end of this session you will have shared ideas and developed an understanding of how to: • establish relationships with VMO’s • attract VMO Participation • best use VMO’s availability and role within your organisation • engage and sustain VMO involvement

  3. The Relationship • As in any relationship building exercise there are crucial steps that need to be followed • finding thedesirable targets, • developing interest • maintaining the interestlong enough to move into the • commitment factorthen onto the hard work of • maintaining the relationship.

  4. Desirable Targets • Good bed partners, positive attitude, lots of energy that will help bring it home • Accommodate, especially for the necessary evils – for some things to work and have a future, certain key people need to be involved • Reliable workers, doers not procrastinators

  5. Developing Interest • Promote the concept to the selected key stakeholders, don’t try and sell the whole package first up • Start with the positive drivers and influential players and move on to others later • A particular individual may be your hardest conquest but could have the greatest influence once on board

  6. Developing interest……cont. • However, restrict time wasting on intractable people, get some runs on the board

  7. Developing interests…cont. • Modes of communication: • Corridor conversations, element of surprise, keep it short and sweet • Their committee meetings, take the idea to them and present it yourself. They won’t have time to come to you • Emails ????? Easily deleted • Mail, hardcopy ????? Are they read?

  8. Exercise – 5 minutes Discuss modes of communication you have used when working with VMO’s? Which of these was most effective?

  9. Maintaining the interest • Run with the idea when it’s hot. Don’t put it out there then wait for months before you move on it • Do some ground work and follow up on the corridor conversations. It shows you listened to what they had to say even if you are now presenting evidence to dispute it • Don’t start a committee until you’re ready to do the work

  10. Maintaining the interest..cont • Give the desired participants, including the evils, the choice- be on the committee or be a liaison consultant for the group. • Not participating is not to be offered as an option

  11. Maintaining the interest..cont • Pat feathers don’t ruffle them……not yet

  12. Commitment factor • We NEED them and what they can offer • Be prepared to do the leg work, feed it back, via the corridor, their meetings, grand rounds, even via your own committee meetings (the one they’re members of) • Set short, concise, realistic time frames

  13. Commitment factor ……cont. • Common rules for committee meetings • Meeting time is set around their availability • They may need feeding • Have an agenda with a timeline attached and person responsible • Ensure everyone gets their agenda early • Have a ruthless chairperson who won’t allow you to gabble on • Set outcomes, don’t defer anything to the next meeting

  14. Commitment factor …..cont. Misconceptions: • Give them a job and they have to be involved • Everyone is busy, we all have the same available time • If someone is prepared to do all the work then we should let them

  15. Maintaining the relationship • Promote the outcomes via breakfast trolley during grand rounds etc • Book a time slot at their monthly/bi-monthly meetings but keep it short • Keep them up to date with any changes in person, as well as via email or internal mail • They are happy to be reminded, so …….

  16. Maintaining the relationship ..…cont • Nag, Nag, Nag, Nag, Nag, after all, this is a valued relationship and they always appreciate a gentle reminder

  17. Exercise – 10 minutes Spend a couple of minutes listing ideas and solutions you have heard today. • At your table, share the ideas about how you can develop and maintain VMO involvement? • What would most suit your type and size of organisation?

  18. In Summary… • VMO’s are integral team members • Attracting, establishing and maintaining relationships are key to effective team participation • Find the right communication mode and don’t waste time or opportunities • Get them involved and keep up reminders…

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