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R egion B ank $15B in Assets – 105 Branches Footprint: NYC & NJ BCP Exercise Program BACKGROUND Business Continuity & Corporate Resilience Rick Wilson ( rwilson@hammer.net ) 610-378-1149. Table Top Exercise Objectives. You Can Be Sure of – Death, Taxes and Disasters.
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Region Bank$15B in Assets – 105 BranchesFootprint: NYC & NJBCP Exercise ProgramBACKGROUNDBusiness Continuity & Corporate ResilienceRick Wilson (rwilson@hammer.net) 610-378-1149
Business Continuity – Situation Event: Earthquake ?
Earthquakes New Jersey 1783 11 30 - New Jersey - M 5.3 1871 10 09 - New Jersey - Delaware border 2003 08 26 - New Jersey - M 3.8 2009 02 03 - New Jersey - M 3.0 New York 1884 08 10 - New York City, New York - M 5.5 1944 09 05 - Between Massena, New York and Cornwall, Ontario, Canada - M 5.8 1983 10 07 - Blue Mountain Lake, New York - M 5.3 2002 04 20 - Au Sable Forks, New York - M 5.1 2002 12 25 - Redford, New York - M 3.3 On December 18, 1737, a damaging earthquake near New York City was felt throughout most of New Jersey. The strong earthquakes off Cape Ann, Massachusetts, in 1755, the New Madrid, Missouri, area in 1811 - 1812, at Riviere-Ouelle, Canada, in 1860, Wilmington, Delaware, in 1871, New York City, New York, in 1884, and Charleston, South Carolina, in 1886, all affected New Jersey. The highest intensity earthquake ever observed in New Jersey occurred on June 1, 1927, in the Asbury Park area. Three shocks were felt along the coast from Sandy Hook to Toms River. Maximum intensities of VII were observed at Asbury Park and Long Branch. Several chimneys fell, plaster cracked, and articles were thrown from shelves. The felt area extended over approximately 7,800 square kilometers.
Insured Catastrophe Losses Near New York City, New York 1884 08 10 19:07 UTC Magnitude 5.5 - Intensity VII This severe earthquake affected an area roughly extending along the Atlantic Coast fromsouthern Maine to central Virginia and westward to Cleveland, Ohio. Chimneys were knocked down and walls were cracked in several States, including Connecticut, New Jersey, New York, and Pennsylvania. Many towns from Hartford, Connecticut, to West Chester, Pennsylvania. Property damage was severe at Amityville and Jamaica, New York, where several chimneys were "overturned" and large cracks formed in walls. Two chimneys were thrown down and bricks were shaken from other chimneys at Stratford (Fairfield County), Conn.; water in the Housatonic River was agitated violently. At Bloomfield, N.J., and Chester, Pa., several chimneys were downed and crockery was broken. Chimneys also were damaged at Mount Vernon, N.Y., and Allentown, Easton, and Philadelphia, Pa. Three shocks occurred, the second of which was most violent. This earthquake also was reported felt in Vermont, Virginia, and Washington, D.C. Several slight aftershocks were reported on August 11.
Earthquakes Between Massena, New York and Cornwall, Ontario, Canada 1944 09 05 04:38:45.7 UTC (Local 09/04) Magnitude 5.80 - Intensity VIII This severe earthquake was felt from Canada south to Maryland and from Maine west to Indiana. It caused property damage estimated at $2 million at Massena and Cornwall. Many chimneys in that area required rebuilding, and several structures were unsafe for occupancy until repaired. Residents of St. Lawrence County reported that many water wells went dry. At Massena, in northern St. Lawrence County, 90 percent of the chimneys were destroyed or damaged and house foundations, plumbing, and masonry were damaged severely. Similar effects were reported at Cornwall. Cracks formed in the ground at Hogansburg, and brick-masonry and concrete structures were damaged. Chimneys were downed in several towns in New York, including Fort Covington, Keeseville, Malone, Norfolk, Ogdensburg, and Waddington.
Real Life – AND – Our Scenario ? Bank HQ ?
BCP Table Top Exercise Considerations Surrounding - CARD # 2 • Who is In-Charge? • How did you notify the Crisis Management Team? • Did you establish an Emergency Operations Center? • Who coordinates with 911 and First Responders?
BCP Table Top Exercise Considerations Surrounding - CARD # 3 • Who notifies Cindy’s family? Arnold’s family? • Who are their ‘Emergency Contacts’? • Where are those ‘Emergency Contact’ numbers stored? • Who notifies NEW CORE about injury to their staff? • Does the conversion to NEW CORE move forward? • Who notifies Regulators? Customers? How notified? • Who formulates the “Message” with Arnold not available? • Who deals with the PRESS? ?
BCP Table Top Exercise Considerations Surrounding - CARD # 4 • How do people report damage? • How do people report department functions that are:Working and Not Working? • When and How do departments move to ALTERNATE locations? Who do they notify when they get there?What processes do the execute? Which do they drop? • How do you communicate company status to all employees? Who drafts the message? What medium? Email / Web / Phone / Conference / Social Media? How often do you update? • What do you tell customers about reduced services? ?
BCP Table Top Exercise Considerations Surrounding - CARD # 5 Now that it is longer than a day – • What other departments need to move? • What other processes need to be enabled? • What additional staff need to report to Alternate sites? • Who needs to “Move out and Stay home” to make room for Time-Critical staff in these Alternate sites? • What IT issues need to be reviewed? • Do 2nd and 3rd level Alternate sites need to be activated? • Are accommodations (Hotel Rooms) needed for staff at Alternate sites? Do we Bus people to Alternate sites? ?
BCP Table Top Exercise BCP Post Exercise Observations Self-Review of – • What worked well? • What needs to be strengthened? • What inventories / lists need to be updated? • What actions would allow us to be better prepared?