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August 2012 MONTHLY REPORT

August 2012 MONTHLY REPORT. Policy Admin division. Management division. Finance and Accounting. IT division. Joseph Chi. Policy Admin Division. Management Division. Finance, Accounting & Investment. IT Division. 1. 2. 3. 4. Agenda. Policy Admin Report. P.A New Regulations.

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August 2012 MONTHLY REPORT

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  1. August 2012MONTHLY REPORT Policy Admin division Management division Finance and Accounting IT division Joseph Chi

  2. Policy Admin Division Management Division Finance, Accounting & Investment IT Division 1 2 3 4 Agenda

  3. Policy Admin Report

  4. P.A New Regulations • Underwriting department accepts ID more than 15 years • From August 2012, underwriting department accepts the ID more than 15 years but clients still need to submit the driver license together with ID

  5. P.A New Regulations • Client Signature Checking • From October 2012, if the signature on contract application form is different from the signature on medical examination report, the contract application will be declined

  6. Not-taken ratio in 7th WKM

  7. Not taken ratio trend chart

  8. Premium collection eff. on that month – Jul 2012 Jul, 2012 premium eff. on that month is 22.3%, compare last month is higher 0.7%

  9. Actual premium in July 2012 Actual premium is 5396M, compare last month is higher 615M, achievement rate is 57.9%

  10. Management Division Report

  11. 2012 MID-YEAR PERFORMANCE EVALUATION PROGRAM • Evaluation period: • Dec. 01, 2011 – May 31, 2012 • Effective time of salary review & promotion: August 2012 • Normally salary review & promotion for whole company will be applied every February

  12. 2012 MID-YEAR PERFORMANCE EVALUATION RESULT

  13. 2012 MID-YEAR PERFORMANCE EVALUATION RESULT

  14. Legal News • 3 new government regulations taking effect. • Circular 123/2012/TT - BTC on detailing implementation of enterprise income tax • Circular 124/2012/TT - BTC on detailing implementation of managements of insurance enterprises • Circular 125/2012/TT - BTC on financial regime relating to insurance companies

  15. Office building information • LADECO (Ha Noi): Lease contract termination • Official termination date : Sep 23, 2012 • All Agents moving to Bui Thi Xuan office : done • Assets & furniture moving to warehouse : done • Restore original status and hand-over : in progress • Other related service contract termination : in progress • HUNG LOI (Can Tho): Lease contract termination • Estimated termination date : Sep 30, 2012 • Notice to Landlord : drafted & submitted to BOD • All Agents moving to Hanh Phuc office • Warehouse lease : on process

  16. Occupational Safety & Health Course • Training course of Occupational Safety & Health (2nd Course in 2012) • Organized by : GA Department • Information : • 1st OSH course : Jun 01, 2012 (65 employees) • 2nd OSH course : • Date : Sep 07, 2012 • Time : from 13H30 to 16H30 • Venue : Big meeting room - 10F - TWC • Attendant : Vietnamese employees who didn’t join 1st course (office staffs & BDOs)

  17. Finance, Accounting and Investment

  18. Investment Asset Allocation Portfolio: VND954 billion Gov. Bond (65.8%) USD TD (6.5%) Gov. Bonds: Ave. yield 15%; Duration 4.7y VND TD (27.4%) VND TD: Ave. rate 12.6%; Tenor: 5.1y USD TD: Ave. rate 1.5%; Tenor: 0.1y Cash (0.3%) Cash/DD: Ave. rate 1.5% Note: As of Aug. 22nd • Most of our investment income comes from the long term Government Bonds. • Weighted average yield is around 13.4%. We achieve 10.6 billion VND Investment Income every month.

  19. Business Result 2012

  20. Total Asset

  21. IT Division Report

  22. Agenda Question-Response Area E-learning System Finger Machines Setup Service Center KPI Other jobs supporting users 1 2 3 4 5

  23. Agenda Question-Response Area E-learning System Finger Machines Setup Service Center KPI Other jobs supporting users 1 2 3 4 5

  24. Question-Response Area • For Agents and Staffs to express their opinions or questions • The Design of this Area is a one way Forum • The questions will be answered and confirmed by coresponding division • To achieve the objective of training staff • To be a Knowledge Management System

  25. Agents, Staff Business Types Director Create Post Assign Person in charge Question-Response Area System Flow

  26. Agenda Question-Response Area E-learning System Finger Machines Setup Service Center KPI Other jobs supporting users 1 2 3 4 5

  27. E-learning system • Provide a platform for agents and training division • To get or publish the latest and richest information from company in real time • Agents discuss and share their experiences • Easily maintained by training division • Adopt XOOPS to build the platform • Open source • Extendable Modules

  28. E-learning system E-learning System http://10.160.64.18 News Video File Album Forum E-learning system functions

  29. E-learning system

  30. Agenda Question-Response Area E-learning System Finger Machines Setup Service Center KPI Other jobs supporting users 1 2 3 4 5

  31. Finger machines Setup Roll Call Method Comparison Current After BDO roll call Controlled by human Check in on machine Controlled by System • To support the new agency system • Build a full-time agent team • Manage All BDO,SM and BM

  32. Finger Machine Finger Machine Data Upload &Attendance Data Generation Flow BCS(Business core system ) Finger Machine PC Attendancedata Check-in Upload Count

  33. Agenda Question-Response Area E-learning System Finger Machines Setup Service Center KPI Other jobs supporting users 1 2 3 4 5

  34. Service Center KPI • Function to evaluate the performance of each CS Staff and Unit • Key Performance of Daily Jobs • Process the transactions that input into system

  35. Service center KPI NewContract Premium CS KPISource Claim P.O.S

  36. Weighted Transaction Count Weighted Headcount Service center KPI • KPI Formula • An issue is that • Not every transaction is equivalent. • Not every staff’s capacity is equivalent. ( influenced by position, seniority )

  37. Service center KPI WeightSetting( HR ) TransactionCounts WeightedTransactionCounts Headcount WeightedHeadcount KPI value

  38. Agenda Question-Response Area E-learning System Finger Machines Setup Service Center KPI Other jobs supporting users 1 2 3 4 5

  39. 1 Create the leading indicators report 2 Develop time deposit function 3 Collect Multi-Times Premium in 1 Day 4 BDO 13 working month fixed-salary 5 UL Improvements Other jobs supporting users

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