Working with Difficult People

1. Working with Difficult People Quote: Why be difficult when with just a little bit more effort, you can be impossible! Working with Difficult People

2. Working with Difficult People What makes up a Difficult Group? Anger, Lack of Interest in a Task, Passive Behavior, Extremely Vocal and Outspoken Behavior, The Group Thinks Its Efforts Won’t Solve the Problem, Living in the Past, Aversion to Process, Lack of Honesty, Cynicism and Sarcasm, Unwillingness to See Problems from Multiple Viewpoints, Impatience, Too much Patience Working with Difficult People

3. Working with Difficult People Problem People: • The Latecomer • The Early Leaver • The Broken Record • The Doubting Thomas • The Head Shaker • The Dropout • The Whisperer • The Loudmouth • The Attacker • The Gossiper • The Interpreter • The Backseat Driver • The Busybody • The Interrupter Working with Difficult People

4. Working with Difficult People Dealing with People You Can’t Stand Dr. Rick Brinkman and Dr. Rick Kirschner Working with Difficult People

5. Working with Difficult People Three Givens: • You will always be around people who would make your list of people you can’t stand. • You are also on someone else's list. • You really only have control of your own beliefs and behaviors. Working with Difficult People

6. Working with Difficult People Four Psychological Truths: • Stop wishing they were different. Their behavior is learned and has worked over time. • Don’t expect them to radically change their personalities because they won’t. You can help to modify their behavior but doing so will require a commitment of time and energy. • We perceive people as difficult because they elicit an emotional reaction in us. Thus, unless you can learn to control that emotional reaction, you have little chance of altering the relationship. • Modifying your behavior to adapt to the behavior of a difficult person is no easy task. You need to be flexible, patient, clever, and intuitive. Working with Difficult People

7. Working with Difficult People What are the Top 5 characteristics that you find most annoying? Working With Difficult People

8. Working with Difficult People Private Think Time Read and mark important characteristics of each of the Top 10 Difficult People. Working with Difficult People

9. Working with Difficult People Dealing with Difficult People

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