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PBA. Planning, Budgeting, and Accountability Presentation to I.T. 2009-2010. Mission Statement. Student Computing
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PBA Planning, Budgeting, and Accountability Presentation to I.T. 2009-2010
Mission Statement Student Computing The Student Computing department has been established to provide computing resources, technical support and information systems that enhance the educational experience of the students of Utah Valley University.
Area’s of responsibility • 5 – Open Labs • Loft, Fishbowl, Greenhouse, Wasatch, Info Commons • 14 – Academic Labs • (2) Education,(2) BEHS, (2) Language, NG, Multi Cultural, • Trio, CTE, (3) CSSE and CACC, Athletics • 62 Kiosks and Classroom computers • System administration of: • UVlinx, UVlinxADM, CSCSQL, PServer, UVDL, • Autouser, CSC, Faronics, Winselect and SC • Accounting for 72 Printers • 522+ total PC’s
Staff Darel Hawkins, Director B.S., CNE, MCSE, CCNA, Network+, Server+, A+, ITIL Andrea Oldroyd, Technician III A.S., CNA, Network+, A+, MCP Kimberly Leseberg, Technician III B.S., MCP David Durtschi, PT Support Technician I 14 part-time Lab Assistants
Funding Sources Student Fees All soft funded positions All department current & operating expenses 50% Technician III Hard Funded
Accountability Student Government Report annually on use of student fees Direction on projects and initiatives Information Technology Supervisory role of staff and projects
Metrics Fall 08- Spring 09 Lab Printing 2008 – 2,778,396 Lab Printing 2009 – 2,395,605
Successes Donated time and resources to CSSE and CACC for new Labs. Not Funded yet-NG not reimbursed Developed a new windows update strategy for Labs Replaced computers in Greenhouse, Loft, Behavioral Science , Trio, and Education Implemented a new Faronics server for Deepfreeze
Successes Setup Athletics lab with virtual desktops donation Move servers from SC 116 to the DLC New training program for Lab Assistants Installation of Camera’s for monitoring Labs
Challenges Time organization Setting expectations Meeting demands for network, file, applications and printer access for laptops Reduce the support impact of newly implemented technologies on the helpdesk. Manage employees better
Strategic Goals Move all kiosks to virtual desktop for better reliability and manageability Migrate student accounts to the new UVU tree when the solution has been tested and is production ready Application Server Student computer rental Program – Space needed
Operational Goals Training for ESX servers and VDI Standardization of Virtual Desktop Implementation of new Labstats Program *Labstats will be installed campus wide Complete virtual kiosks with Winselect Student Employee incentive program