The Internetworked E-Business Enterprise

1. 3 The InternetworkedE-BusinessEnterprise

2. Chapter Objectives • Identify the major types of electronic business applications supported by the Internet, intranets, and extranets in an internetworked E-Business. • Give several examples of how companies are using Internet technologies for communication, collaboration, information publishing and sharing, and business operations and management. • Identify the hardware, software, data, and network components of an intranet architecture.

3. Chapter Objectives • Identify several ways the use of Internet technologies can provide cost savings or revenue benefits to a company. • Identify several groupware tools for electronic communication, conferencing, and work management, and give examples of how they can enhance the collaboration of teams and workgroups in a business enterprise.

4. Major E-Business Applications Electronic Business Applications The Internet Intranets Extranets Telecommunications Networks Enterprise Communication and Collaboration Electronic Commerce Internal Business Systems

5. The Role of Extranets

6. Communication and Collaboration Communicate and Collaborate with E-mail, chat, conf. Existing E-Mail Voice Mail Systems Internet F I R E W A L L Business Operations and Management Secure, universal access. To view corporate data Existing Database and Enterprise appl. Web Publishing Author, publish and share hypermedia documents HTML, MS Office XML, Java Enterprise Portal Intranet Portal Management Extranet Centrally administer clients, servers, security, and traffic Existing Hardware and Networks Customers, Suppliers Applications of Intranets

7. Management Policies and Standards Network Management Software Security Content and Data Software Tools Firewalls Passwords Encryption Authoring Tools Infrastructure TCP/IP Network Hypermedia Databases Servers Browsers Internet Enabled Technology Architectures

8. Groupware for Enterprise Collaboration Electronic Communications Tools Electronic Conferencing Tools Collaborative Work Management Tools • E-Mail • Voice Mail, I Phone • Web Publishing • Faxing • Data Conferencing • Voice Conferencing • Videoconferencing • Discussion Forums • Electronic Meetings • Calendaring • Task and Project Mgt • Workflow Systems • Knowledge Mgt • Document Sharing Groupware for Enterprise Collaboration

9. Electronic Communications Tools • Electronic Mail • Voice Mail • Faxing • Web Publishing

10. Electronic Conferencing Tools • Data Conferencing • Voice Conferencing • Videoconferencing • Discussion Forums • Chat Systems • Electronic Meeting Systems

11. Collaborative Work Management Tools • Calendaring and Scheduling • Task and Project Management • Workflow Systems • Knowledge Management

12. The Future of Intranets and Extranets • Universal access of information via the enterprise information portal. • Intranets become primary vehicle for information delivery. • All applications will be web-enabled via the Internet, intranet or extranet. • More focus on turning information into knowledge. • Increased electronic ‘bonding’ through use of extranets.

13. Chapter Summary • By using the Internet to disseminate information globally, communicate and trade interactively with customers, companies are deriving strategic business value from the Internet. • Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organizations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost.

14. Chapter Summary (cont) • Intranets require business technology investments both in hardware, software, and the human resources needed to manage web-information assets. • Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them.

15. Chapter Summary (cont) • The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently and effectively. Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively.