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Networking Meeting 21 st December 2005

Networking Meeting 21 st December 2005 . Informal Agenda. Welcome form Kevin Brown - Head of Business Unit CRM Introduction form Allan Tyrer Presentation on criteria Jane Norbron Discussion on full entry criteria Presentation on Accreditation and Ethics the industry Super-complaint

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Networking Meeting 21 st December 2005

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  1. Networking Meeting 21st December 2005

  2. Informal Agenda • Welcome form Kevin Brown - Head of Business Unit CRM • Introduction form Allan Tyrer • Presentation on criteria Jane Norbron • Discussion on full entry criteria • Presentation on Accreditation and Ethics the industry Super-complaint • The retail Market Daryl Joubert gedas • Lunch • Tour of VW ©2003 IMI - PowerPoint Presentation - Niall Campbell

  3. General Numbers • 24,000 outlets employing 130,000 technicians • 18,700 MoT test centres regulated by VOSA • 7% (1,680) of organisations report a shortage of technicians • 23% (5,520) of organisations report a skills gap ©2003 IMI - PowerPoint Presentation - Niall Campbell

  4. Skilled Labour Movements • There are currently 36,000 apprentices in training • Only 40% are expected to graduate so in any one year 4,800 newly qualified technicians enter the industry. • 14,700 technicians leaving every year • Net loss of skilled/experienced labour of 11.3% per annum. • Made up by unqualified labour and an ever increasing immigrant influx from South Africa and Australasia ©2003 IMI - PowerPoint Presentation - Niall Campbell

  5. Skilled Labour Movements • Average age is 33 • 40% of technicians between the ages 25-35 • 30% of technicians between the ages of 35-45 • Only 20% over the age of 45 ©2003 IMI - PowerPoint Presentation - Niall Campbell

  6. Skilled Labour Movements • We lose experience technicians because of: • Change in hours, bonuses, shifts • Physical problems • Broken promises • Lack of recognition • Money • Lack of training ©2003 IMI - PowerPoint Presentation - Niall Campbell

  7. Trade associations • SMMT – 600 members – Fully approved code of practice • RMIf – 9,600 members – withdrawn code of practice • SMTA – 950 members – as RMIf • MVRA – 2,000 members – stage one approval for OFT code • VBRA – 1,300 fully approved code of practice • 13% members of organisations that have OFT codes ©2003 IMI - PowerPoint Presentation - Niall Campbell

  8. Other countries • Two thirds of the countries that are represented by ARC have some form of registration or licensing. • Consumer experience seems to be better in the regulated countries • NCC strongly recommends application of minimum standards combined with a monitoring system. ©2003 IMI - PowerPoint Presentation - Niall Campbell

  9. Skills and Assessment • Assessment methods range from course attendance to full practical tests • Training programmes range from product training to full needs based development programmes • TNAs are conducted on-line, in assessment centres or in the workplace ©2003 IMI - PowerPoint Presentation - Niall Campbell

  10. Manufacturers’ Standards • Post block exemption manufacturers have introduced standards as a means of differentiation. • These standards range from very basic to many times more stringent than the OFT requirements. • They mostly concentrate on facilities and equipment • NCC states that high standards seemed to have had little impact on mystery shops ©2003 IMI - PowerPoint Presentation - Niall Campbell

  11. The View of the AA “the motor trade does not embrace the ‘CarWise’ scheme designed to address the huge problem of incompetent or dishonest garages. The AA Trust has proposed a registration scheme for car mechanics as the way to raise standards and status of the garage repair and servicing industry.” ©2003 IMI - PowerPoint Presentation - Niall Campbell

  12. Professional Ethics Supported by Competence • Which? Motorist Survey: “In March 2004 we asked 1090 people what they thought they were getting, and what they wanted out of a mechanic. 93 per cent of people said they would be concerned if they thought that their car was being serviced by a mechanic without suitable qualifications. 87 per cent said they would pay extra for an approved technician to work on their car.” • John Ferguson Vice President CEPLIS: “you make recommendations to your customer that is to their benefit even when it is not to your own commercial advantage” ©2003 IMI - PowerPoint Presentation - Niall Campbell

  13. Key issues • Establishing and maintaining customer trust and confidence • Attracting the right people, retaining them and developing them ©2003 IMI - PowerPoint Presentation - Niall Campbell

  14. Ethical Principles ‘Making a clear and public commitment to operating with integrity and honesty is essential to create a greater level of trust and confidence, and a positive perception of the …. Profession’ (sector) Royal Academy of Engineering, Statement of Ethical Principles, October 2005 ©2003 IMI - PowerPoint Presentation - Niall Campbell

  15. Code of Practice - Opportunity • First opportunity to set out an industry commitment to valuing competence and ethics • Leading to greater recognition & respect • Better employee attraction & retention • Customer trust & confidence ©2003 IMI - PowerPoint Presentation - Niall Campbell

  16. The Decision • Striking a balance • Desirable • Deliverable • Conscription • Prescription • Endorsing the present situation • Moving Forward ©2003 IMI - PowerPoint Presentation - Niall Campbell

  17. Roles of Participants • Skills Council - Determining what skills & competences are required to fulfill 'maintaining competence'. • Awarding Bodies - Confirming achievement/maintenance of competence. • Professional Association - Maintaining register of competent individuals, setting ethical standards and monitoring them. • Training providers - Delivering training and assessment, potentially of both skills & ethics ©2003 IMI - PowerPoint Presentation - Niall Campbell

  18. IMI Recognition • Vocational Qualifications • Quality Assured Awards • Automotive Technician Accreditation • Membership • Automotive Engineering Qualifications • Engineering Council Qualifications • Automotive Retail Management Standards • Continuing Professional Development ©2003 IMI - PowerPoint Presentation - Niall Campbell

  19. Vocational Qualifications • Awarded at end of training/assessment • Recognise skills & abilities • Based on National Standards • Fulfil entry criteria for membership • Fulfil prerequisite requirement for ATA • Value diminishes over time ©2003 IMI - PowerPoint Presentation - Niall Campbell

  20. Quality Assured Awards • Awarded at end of training/assessment • Recognise skills & abilities • Used where training/assessment does not meet National Occupational Standards • Same Quality Assurance methods • Fulfil Membership entry criteria • Value diminishes over time ©2003 IMI - PowerPoint Presentation - Niall Campbell

  21. Automotive Technician Accreditation • Recognise Current Competence in a particular field • Benchmarking • Adherence to Ethical behaviour • Most relevant to individuals in ‘active’ role • Time bound • Same Quality Assurance process • Public register ©2003 IMI - PowerPoint Presentation - Niall Campbell

  22. Membership • Proof of historical acquisition of skills/abilities • Commitment to Ethical behaviour • Benchmarking • Relevant throughout Career • Supporting benefits/services • Designatory letters ©2003 IMI - PowerPoint Presentation - Niall Campbell

  23. Automotive Engineering Qualifications • Recognition as for membership • Industry specific • Historical proof & benchmarking • Designatory letters ©2003 IMI - PowerPoint Presentation - Niall Campbell

  24. Engineering Council Qualifications • Recognition as for membership • Generic • Historical proof & benchmarking • Designatory letters ©2003 IMI - PowerPoint Presentation - Niall Campbell

  25. Automotive Retail Management Standards • Skills requirements for automotive retail managers • Used to measure management competence • Jointly awarded with CMI • Member & fellow assessments based on these standards ©2003 IMI - PowerPoint Presentation - Niall Campbell

  26. Continuing Professional Development • Shows commitment to updating • Reward only • Not mandatory • Certificate of Achievement ©2003 IMI - PowerPoint Presentation - Niall Campbell

  27. SIG library Networking and Learning Meeting ©2003 IMI - PowerPoint Presentation - Niall Campbell

  28. SIG and ESP Networking and Learning Meeting Members of the database ©2003 IMI - PowerPoint Presentation - Niall Campbell

  29. SIG and ESP with a little help from each other Networking and Learning Meeting Members of the database WOM ©2003 IMI - PowerPoint Presentation - Niall Campbell

  30. What will I put in here? Networking and Learning Meeting Members of the database WOM ©2003 IMI - PowerPoint Presentation - Niall Campbell

  31. SIG and ESP A little steering! Networking and Learning Meeting Members of the database WOM Steering ©2003 IMI - PowerPoint Presentation - Niall Campbell

  32. What is ESP? • Expert Solution Provider ©2003 IMI - PowerPoint Presentation - Niall Campbell

  33. What will the ESP database be? • To be the point of reference for consultants and experts to the motor industry ©2003 IMI - PowerPoint Presentation - Niall Campbell

  34. How are we going to do this? • Establish credibility • Develop trust and interdependence • Utilise the relationships we have with the industry • Assess and monitor individual members • Compliance to the code of practice ©2003 IMI - PowerPoint Presentation - Niall Campbell

  35. What are we going to do? • Provide CPD events • Establish a database of consultants and experts • Provide events such as this • Consultants alumni • Learning HUB • Accreditation training • Arms training ©2003 IMI - PowerPoint Presentation - Niall Campbell

  36. What are we looking for? • Membership of the IMI • Upholding the code of practice • Telephone consultation - half an hour free of charge • Diagnostic day provided free of charge where appropriate ©2003 IMI - PowerPoint Presentation - Niall Campbell

  37. Diagnostic Day • Balanced score card • Sales • Aftersales • HR • Legal • Finance ©2003 IMI - PowerPoint Presentation - Niall Campbell

  38. Code of Practice ©2003 IMI - PowerPoint Presentation - Niall Campbell

  39. Summary Slide • Vision Statement • Goal and Objective • Today’s Situation • How Did We Get Here? • Available Options • Recommendation ©2003 IMI - PowerPoint Presentation - Niall Campbell

  40. The Institute of the Motor Industry Fanshaws Brickendon Hertford SG13 8PQ Tel: 01992 511 521 Fax: 01992 511 548 Email: imi@motor.org.uk www.motor.org.uk ©2003 IMI - PowerPoint Presentation - Niall Campbell

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